Customer Service Health Policy

CAREER PROFILE

A dynamic, results-oriented graduate with a demonstrable record of success in supporting efficient, procedurally correct laboratory and healthcare operations. An advanced understanding of health policies at both an academic and applied level is underpinned by an aptitude for leveraging analytical acumen and strategic vision to translate complex healthcare issues into high-value solutions. Superior communication and interpersonal skills frequently facilitate strong community relationships, and engender a leadership environment that is conducive to motivation, collaboration and continuous improvement.

KEY SKILLS & STRENGTHS

Professional/Management: Research and data analysis/interpretation Laboratory operations support

Collection and management of packages

Critical and analytical thinking inform innovative solutions to complex issues Advanced knowledge of health policy

COVID-19 contact tracing

Expertise in utilizing data to promote social change Strategic planning and execution

Process and procedural compliance

Planning, organization and prioritization

Communication: Community engagement/change

Advanced communication skills (written and verbal) Stakeholder management/engagement

Collaboration and teamwork

IT & Technical: Microsoft Office suite (Word, Excel, PowerPoint) EDUCATION

Bachelors in Health Sciences, Concentration Health Policy 05/2021 California State East Bay

Major Subjects: Health Disparities, Environmental Science, Epidemiology, Health Humanities and Health Seminars Projects: Health Communication: Opioid Abuse; Group Project: The Homeless and COVID-19 at State, Local, and Federal Leve, Health Policy, Health Economics, Health Regulations and Emergency Preparedness and Response Associate Degree in Healthcare Sciences 2018

Merritt College

CAREER HISTORY

Express Runner 08/2020 – 01/2021

Aerotek/Stanford Health Care

Complex multifaceted role supporting a range of laboratory operations while promoting a culture of efficiency, quality and best practice

• Facilitate the timely and safe delivery of lab drawers; liaising with recipients to confirm receipt and ensure satisfaction

• Prioritize accuracy and efficiency in collecting, sorting and transporting packages to various laboratories

• Ensure absolute compliance with all Health & Safety protocol and internal standards

• Inspect items for damage/missing pieces prior to accepting packages; taking remedial action as necessary Sheila Denise Walton

Health Policy Graduate

Telephone: 510-***-****

Email: ****************@*****.***

6042 Bellingham Drive Castro Valley Ca. 94552

• Serve as a point of contact for enquiries, both internal and external

• Maintain all documentation and records required to track packages and ensure accountability

• Facilitate streamlined operations through the planning and ongoing coordination of internal workflows; ensuring seamless service built around accuracy and procedural compliance Community Volunteer & Church Member 12/2006 – Present Support sustainable improvements in the lives of underprivileged community members through active and enthusiastic participation in a range of community-based events

• Support the planning and preparation of food for distribution to community members, ensuring operational efficiencies and quality service

• Work closely with diverse populations while serving food; quickly building strong rapports through direct communication

• Foster a culture of compassion, empathy and understanding to support the emotional wellbeing of service users

• Establish and maintain collaborative working relationships with peers/colleagues to ensure consistency of service offerings and efficiency in all operational aspects of the role Mechanic 12/2006 – 03/2012

Boilermaker Local Union

• Spearheaded day-to-day technical operations, promoting a culture of quality, efficiency and best practice while performing mechanical repairs

• Led on the development of standard operating procedures to promote consistency, quality and efficiency across all processes

• Leveraged analytical acumen to interrogate complex issues and identify optimal/sustainable solutions

• Effective schedule and project management to ensure timely execution

• Provided process coordination/cooperation for colleagues to support their continued development

• Supervised a dynamic team, while promoting a culture of collaboration and efficiency

• Maintained meticulous records of assignments to inform the production of detailed work reports – ensuring compliance with regulatory requirements

• Prompt completion of all necessary testing, in line with industry requirements and pertinent codes of practice

• Provision of class-leading customer service to a diverse clientele; skilled at understanding the needs of the individual and translating them into effective solutions CERTIFICATES

• COVID-19 Contact Tracing by Johns Hopkins University HOBBIES & INTERESTS

• A keen reader of and committed community volunteer

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