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Customer Service Retail Sales

Location:
Port Saint Lucie, FL
Posted:
July 03, 2023

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Resume:

JULIETTE SIMON

PORT SAINT LUCIE, FL · 772-***-****

adx2hx@r.postjobfree.com

OBJECTIVE

I am a licensed cosmetologist. A committed and hardworking individual with 5+ years of customer service experience and managing my own business. I am a well-rounded employee and quick on my feet when it comes to learning & problem-solving. With extensive years of customer service and business management. I apply the customer’s & clients' needs first, work great with a team, and great communicator. I am eager to gain structural experience within this company and expand my knowledge and skills.

EXPERIENCE

JANUARY 2023 – PRESENT

HAIRSTYLISTS & COSMETOLOGISTS, Studio 77

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keep a clean station and sanitize all tools.

Follows all salon policies and procedures.

AUGUST 2021 – FEBRUARY 2023

HAIRSTYLIST & COSMETOLOGISTS, Ani & I salon and spa

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keep a clean station and sanitize all tools.

Follows all salon policies and procedures.

Converse with clients to better understand their requirements and make suggestions for improving their appearance

Cut, style and color hair and do scalp treatments

Apply make-up creating a variety of different looks according to the requests of the client

Answer the phone and schedule appointments

Maintain equipment and order material when appropriate

Comply with health and safety standards

APRIL 2016 – AUGUST 2021

HAIRSTYLISTS & COSMETOLOGISTS, Special occasions salon

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keep a clean station and sanitize all tools.

Follows all salon policies and procedures.

JANUARY 2016 – FEBRUARY 2018

RETAIL ASSISTANT & HAIRSTYLIST, Port saint Lucie beauty supply store

Performed services to the customers specifications and ensured client satisfaction

Greeted customers, scheduled and called appointments, performed retail sales of hair, skin and products

Monitored inventory, bookkeeping and data entry

Experience with managing all salon aspects including, client satisfaction, retail sales, stylist preparedness, laundry, and salon maintenance

Helps clients decide their ideal haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performs haircoloring methods, such as highlights, ombre, and balayage.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keep a clean station and sanitize all tools.

Follows all salon policies and procedures.

OCTOBER 2013 – MAY 2014

SALES ASSOCIATE, Catoes fashion

Sales Associates are responsible for sales generation, effective customer service, shrinkage, cash wrap service, merchandising and administration.

Assists customers with purchases and the checkout process

Maintains a high level of product knowledge and relevant social media and crafting trends

Stocks shelves with new merchandise and assists with keeping the store clean

AUGUST 2011 – JANUARY 2013

CASHIER, sodexo dinning services

I operated the cash register and complete transactions with a customer-first approach

This role includes the preparation and serving of our vibrant cafe menu and ensuring all working areas are kept clean and tidy

The Cashier/Food Service Worker works primarily in the food service operation, handling cash and credit transactions from Sodexo customers

In addition, they will assist in setup and serving of food from counters and steamtables

Duties will include cleaning and sanitizing equipment and workstations

As a cashier, they must accurately operate the cash register/POS and complete the transactions

Will also provide support to the retail operation, including setup, maintaining supplies and products, and assisting in cleanup and closedown

These responsibilities may differ among accounts, depending on business necessities and client requirements

EDUCATION

MAY 2013-MARCH 2015

COSMETOLOGY, VIRGINIA COLLEGE

PRESIDENTS & DEAN’S LIST: OCTOBER 2014-JANUARY 2015

JUNE 2015

LICENSED COSMETOLOGIST

SKILLS

Hair extension and braiding

Chemical texturizing and relaxing processes

Retail of Products

Goldwell color experience

Design Essentials shampoos and relaxers

Hair, scalp, make-up, skin and nail care

Recognize skin disorders

Waxing and skin care services

Educating clients about products and care

Anatomy, physiology, electricity and chemistry

Building clientele

Salon practices

§Microsoft Office proficient

§Organized

§Upselling

§Teamwork

§Time management

§Bilingual English & creole

§Quick learner

§Observant

§Problem-solving

§Customer satisfaction

§Communication



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