Customer Service Call Center
Resume:
Howard Moore
Newport News, VA *****
***************@*****.***
Highly motivated, versatile individual with excellent organization and analytical skills. Strong work ethic, positive attitude and operates effectively in both leadership and team roles. Readily accepts new and additional responsibilities, learns quickly and able to apply new skills to improve quality and efficiency in the workplace. He is available immediately to interview and start when needed. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Provider Services Representative
Sutherland Global Services, Rochester NY - Newport News, VA December 2022 to Present
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Assisted with technical support duties
• Monitored claims and physician-related services
Student
THOMAS NELSON COMMUNITY COLLEGE - Hampton, VA
January 2021 to Present
Punctuality
Full time Student
Psychology
Social Science
In seat
Online
Projects
M.S. Excel
Word
HR Temp
Robert Half - Newport News, VA
February 2022 to December 2022
• Scan Documentation
• Making Employee files accessible by corporate through shared drive.
• Punctuality
• Filing
• Other duties asked by HR Director or Business Manger
• Answer directly to HR Director
• Customer Service
Behavior Technician
Cumberland Hospital for Children and Adolescents - New Kent County, VA December 2020 to January 2021
I was responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans. I assisted patients with day to day activities, monitored their behavior, recorded and collected data on patients' progress, and communicated with clients. Direct Support Professional
Thims Group Home - Newport News, VA
December 2019 to December 2020
• Provided transportation to and from activities
• Assisted with implementing of individual plans for individual and behavioral plan goals
• Assisted my individual in the pursuit of recreational, social and community activities based on their preferences and individual plans
• Observed individual for any changes in behavior or health that may have resulted from medication administration
• Assisted and encouraged individual to care for immediate personal needs such as toileting, washing their hands, bathing and eating
• Prepares nutritional meals based on individual needs and preferences
• Taught individual daily skills such as household chores, laundry, cleaning, and washing dishes, as appropriate according to their individual plan
Collections Specialist
Robert Half Landmark Financial Services - Hampton, VA August 2019 to November 2019
• Managing and collection on all the outstanding accounts receivables for customers
• Monitor accounts daily
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing and credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress Academic Advisor
Robert Half Pearson - Newport News, VA
June 2019 to August 2019
Academic Placement
• Followed FIR PA Law
• Inbound/Outbound calls for parents setting up their student for the school year with Connections Academy
• Used more than one system online
• Made Outbound phone calls to caretakers about their student's Call Center Representative
Maximus - Newport News, VA
December 2018 to March 2019
• Helping customers and resolving their issues
• Making sure every call I received was handled as professionally as possible
• Answered incoming calls, emails, and made outbound calls
• Helped customers with their technical problems over the phone while they were on their device used to access our website via internet
Call Center Representative
Alorica - Newport News, VA
April 2018 to August 2018
• Helped customers with resolving their issues
• Answered inbound calls, emails, and made outbound calls
• Helped customers with their technical problems over the phone while they were on their device used to access our website via internet.
Student
Enrolled in School
August 2017 to March 2018
Receptionist
Pomoco Nissan Of Hampton - Hampton, VA
November 2016 to July 2017
• Answered inbound calls made outbound calls as necessary
• Handled mail that was to be sent out and the address of those sent back
• Other receptionist duties as assigned
Marching Instructor
Newport News Public School System - Newport News, VA July 2015 to November 2016
• Conduct student evaluation
• Monitor performance of class and individual students
• Supervise extra-curricular activities
Band Director's Assistant
Newport News Public School System - Newport News, VA July 2015 to December 2015
• Conduct student evaluation
• Monitor performance of class and individual students
• Supervise extra-curricular activities
Education
High School Diploma
Woodside High School - Newport News, VA
Skills
• Customer Service
• Microsoft (Word, Excel, PowerPoint, Outlook)
• Inbound/Outbound Calls
• Billing
• Accounts
• Medication Administration
• Applied behavior analysis
• Social work
• Microsoft Office
• Experience with children
• Autism Experience
• Data Collection
• Case Management
• Analysis Skills
• Human Resources
• Administrative Experience
Contact this candidate