Howard Moore

Newport News, VA *****

adx2ht@r.postjobfree.com

+1-757-***-****

Highly motivated, versatile individual with excellent organization and analytical skills. Strong work ethic, positive attitude and operates effectively in both leadership and team roles. Readily accepts new and additional responsibilities, learns quickly and able to apply new skills to improve quality and efficiency in the workplace. He is available immediately to interview and start when needed. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Provider Services Representative

Sutherland Global Services, Rochester NY - Newport News, VA December 2022 to Present

• Assisted customers with a warm and professional attitude

• Processed customer transactions

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Monitored claims and physician-related services

Student

THOMAS NELSON COMMUNITY COLLEGE - Hampton, VA

January 2021 to Present

Punctuality

Full time Student

Psychology

Social Science

In seat

Online

Projects

M.S. Excel

Word

HR Temp

Robert Half - Newport News, VA

February 2022 to December 2022

• Scan Documentation

• Making Employee files accessible by corporate through shared drive.

• Punctuality

• Filing

• Other duties asked by HR Director or Business Manger

• Answer directly to HR Director

• Customer Service

Behavior Technician

Cumberland Hospital for Children and Adolescents - New Kent County, VA December 2020 to January 2021

I was responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans. I assisted patients with day to day activities, monitored their behavior, recorded and collected data on patients' progress, and communicated with clients. Direct Support Professional

Thims Group Home - Newport News, VA

December 2019 to December 2020

• Provided transportation to and from activities

• Assisted with implementing of individual plans for individual and behavioral plan goals

• Assisted my individual in the pursuit of recreational, social and community activities based on their preferences and individual plans

• Observed individual for any changes in behavior or health that may have resulted from medication administration

• Assisted and encouraged individual to care for immediate personal needs such as toileting, washing their hands, bathing and eating

• Prepares nutritional meals based on individual needs and preferences

• Taught individual daily skills such as household chores, laundry, cleaning, and washing dishes, as appropriate according to their individual plan

Collections Specialist

Robert Half Landmark Financial Services - Hampton, VA August 2019 to November 2019

• Managing and collection on all the outstanding accounts receivables for customers

• Monitor accounts daily

• Investigate historical data for debts and bills

• Take actions in order to encourage timely payments

• Process payments and refunds

• Resolve billing and credit issues

• Contact clients and discuss their overdue payments

• Update account status records

• Prepare and present reports on collection activities and progress Academic Advisor

Robert Half Pearson - Newport News, VA

June 2019 to August 2019

Academic Placement

• Followed FIR PA Law

• Inbound/Outbound calls for parents setting up their student for the school year with Connections Academy

• Used more than one system online

• Made Outbound phone calls to caretakers about their student's Call Center Representative

Maximus - Newport News, VA

December 2018 to March 2019

• Helping customers and resolving their issues

• Making sure every call I received was handled as professionally as possible

• Answered incoming calls, emails, and made outbound calls

• Helped customers with their technical problems over the phone while they were on their device used to access our website via internet

Call Center Representative

Alorica - Newport News, VA

April 2018 to August 2018

• Helped customers with resolving their issues

• Answered inbound calls, emails, and made outbound calls

• Helped customers with their technical problems over the phone while they were on their device used to access our website via internet.

Student

Enrolled in School

August 2017 to March 2018

Receptionist

Pomoco Nissan Of Hampton - Hampton, VA

November 2016 to July 2017

• Answered inbound calls made outbound calls as necessary

• Handled mail that was to be sent out and the address of those sent back

• Other receptionist duties as assigned

Marching Instructor

Newport News Public School System - Newport News, VA July 2015 to November 2016

• Conduct student evaluation

• Monitor performance of class and individual students

• Supervise extra-curricular activities

Band Director's Assistant

Newport News Public School System - Newport News, VA July 2015 to December 2015

• Conduct student evaluation

• Monitor performance of class and individual students

• Supervise extra-curricular activities

Education

High School Diploma

Woodside High School - Newport News, VA

Skills

• Customer Service

• Microsoft (Word, Excel, PowerPoint, Outlook)

• Inbound/Outbound Calls

• Billing

• Accounts

• Medication Administration

• Applied behavior analysis

• Social work

• Microsoft Office

• Experience with children

• Autism Experience

• Data Collection

• Case Management

• Analysis Skills

• Human Resources

• Administrative Experience

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