Sean M. Glennon

*** ***** ******* ***** **** • Madison, CT 06443 • 475-***-**** • adx2h9@r.postjobfree.com OBJECTIVE

I am a seasoned phlebotomy professional, managing large geographical territories and teams of over 60 employees. I am interested in opportunities that would utilize my leadership and training skills in managing both teams and facilities. PROFESSIONAL EXPERIENCE

Laboratory Corporation of America Holdings (LabCorp) – Trumbull, CT 2019-Present Patient Services Technician Supervisor

• Supervises a territory encompassing the greater Fairfield County area, including eleven Patient Service Centers and three in-office phlebotomist facilities, managing nineteen employees

• Responsible for the preparation and opening of seventeen Patient Service Centers in Walgreens across Connecticut within a two-month timeframe, including state inspections and supply ordering

• Managed staff through Covid-19 staffing shortages and reduced hours, social distancing and PPE protocol

• Manages patient flow, wait times, inventory levels and information logs, monitoring monthly productivity and reporting any deviations as necessary

• Performs operational duties such as payroll, monthly schedules and performance appraisals

• Partners with Human Resources regarding employee relations issues, disciplinary actions and hiring needs

• Communicates effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management

• Provides exceptional customer service to all patients and clients, resolution of any patient or client issues and collects and prepares specimens when needed

Quest Diagnostics – Wallingford, CT 2016-2019

Patient Services Supervisor

• Supervised a territory encompassing the greater New Haven area, including seven Patient Service Centers and seven in- office phlebotomist facilities, managing twenty-five employees including floats and team leads; during tenure with organization, territory grew to in excess of sixty staff due to managerial shortages

• Prepared for inspection and opened six in-office phlebotomist facilities; PACT/PWH POL Initiative

• Selected to participate in the Leading Quest Manager/Supervisor Training program; only 400 participants nationally Clinical Laboratory Partners – Newington, CT 2010-2016 Supervisor, Field Phlebotomy

• Supervised a territory encompassing the greater New Haven area, including eight Patient Service Centers and eleven in- office phlebotomist facilities, managing twenty-eight employees

• Coordinated and facilitated WebEx-based training and information sessions department-wide for Phlebotomy

• Serves as a Phlebotomy Safety Committee representative, responsible for training all new staff in The Hartford 3-D Driver safety presentation and for conducting regular driver safety observations for Phlebotomy

• Modeled the effective, efficient operation of the unit; scheduled and assigned work, resolved problems and monitored progress; continually strived to improve quality and productivity by identifying improvement opportunities, and recommending and implementing changes

• Recommended budget expenditures, monitored progress and shifted resources to meet changing needs; analyzed needs and developed recommendations

• Established and monitored individual performance expectations; coached, developed and provided input to performance evaluations to enable employees to be successful in contributing to the achievement of individual and work group objectives

• Responsible for responding to internal and external customer needs, resolving conflicts, and educating employees on customer service; effectively and continually communicated with the staff, management, and customers to facilitate the flow of information necessary to the success of the employees and broader team

• Responsible for the general maintenance and repairs of assigned facilities

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Quest Diagnostics – Wallingford, CT 1994-2010

Group Lead, Phlebotomy 2003-2010

• Assisted the Supervisor with daily operations and performed the Supervisor’s duties in his absence

• Responsible for preparation of field phlebotomy team schedules with minimal overtime for employees, including the documentation of staff attendance

• Promoted a continuous learning environment by assisting the Supervisor with providing phlebotomy education and guidance

• Assisted in relocating and opening new facilities

• Performed site visits and supply audits as assigned and reported findings to Supervisor

• Served as a Safety Committee representative, with responsibility for thirty-three employees across twelve Patient Service Centers

Supervisor, Phlebotomy 2001-2003

• Responsible for daily operations of all facilities within the assigned territory, including PSCs, mobile and in-office phlebotomy

• Served as a Safety Committee representative and Customer Service Trainer, with responsibility for thirty-three employees across twelve Patient Service Centers

• Participated in cost savings initiatives, including the monitoring of butterfly usage and reduction of overtime

• Oversaw safety, maintenance, and cleanliness of facilities, including upgrades, repairs and state licensing

• Implemented SOPs for phlebotomy services in accordance with corporate guidelines

• Ensured all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices

• Performed site visits at all assigned PSC's/ IOP's and mobile phlebotomy sites and document findings; performed QA audits

• Held regularly scheduled meetings for dissemination of all information to staff

• Tracked and entered time/attendance of employees

• Prepare month-end reports for audit and budgetary purposes

• Investigated, resolved and responded to customer complaints appropriately and effectively

• Prepared schedules with minimal overtime for employees and floaters; maintained adequate coverage for all facilities

• Participated in the interview, selection and hiring of new employees

• Responsible for training, coaching, supervision and development of staff

• Monitored on-going performance of employees, provide corrective action and counseling as required; performed mid- year and annual performance appraisals

• Responsible for budgetary planning for assigned territory, including implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures Group Lead / Phlebotomist 1997-2001

• Ensured that daily work of patient service centers and in-office phlebotomy were completed accurately and on time; maintained a safe and professional environment for patients, clients, and employees; provided administrative and training support to the supervisors

• Ensured all field phlebotomy and PSC specimens were collected accurately and on time

• Researched test/client information utilizing lab computer system / Directory of Service

• Labeled, centrifuged, split, and froze specimens as required by test order; packaged specimens for transport

• Ensured that facilities were neat, clean and in good repair and advised Supervisor of required repairs and maintenance

• Worked effectively with staff employees to ensure compliance with dress code, Environmental Health and Safety and Quality Assurance requirements, customer service requirements and Standard Operating Procedures (SOP's), advising supervisor of any issues or problems as they arose

• Functioned as back up for the PSC Supervisor as necessary and carried out duties in his absence

• Coordinated the work of phlebotomist in the patient service centers to assure that production was consistent and service levels were maintained

• Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists. Assist in relocating, opening new facilities as necessary

• Assisted with time/attendance entry of employees

• Prepared reports for monthly statistical data and prepared schedules with minimal overtime for employees and floaters to be submitted to the supervisor for approval

Floater / Phlebotomist 1995-1997

• Covered various PSC and IOP locations within the territory, remaining easily adaptable to coverage and facility needs.

• Provided a high level of customer service in high-volume situations. LTC Phlebotomist 1994-1995

• Verified assigned facility is well-stocked, maintained in a neat, safe and organized manner on a consistent basis

• Advised Group Lead / Supervisor of required repair and maintenance

• Demonstrated an in-depth knowledge of policies, protocols, practices and procedures and was asked to serve as a mentor, coach and resource for new employees who needed additional training

• Ensured that that the patient’s needs were met and a high degree of patience, understanding and compassion was demonstrated in all interactions with patients and their families

• Set the standard for quality customer service by quickly and accurately resolving issues at assigned facility and documented problems and reported critical issues as they occurred

• Effectively prioritized work in a high volume setting and coordinated the efforts of team members to meet expectations for productivity, quality, timeliness, accuracy and efficiency

• Assisted in providing phlebotomy education on new processes and procedures

• Effectively handled inquiries, service failures and other work-related problems and followed through to ensure successful resolution

TECHNICAL SKILLS

Microsoft Excel, Word, PowerPoint and Outlook, WebEx, PeopleSoft, DocNet, Care 360, Quantum, Antrim, Touch, E- Assist and Internet applications

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