Green's Resu...

Krystal Green

*** ********* *** • Oswego, IL 60543 • 630-***-****• Email: adx2gx@r.postjobfree.com

PROFESSIONAL SUMMARY

Compassionate and empathic medical professional with 20+ vears of demonstrated knowledge of medical terminolog. infection control procedures, quality assurance support and data entry and retrieval. Skilled at using Epic Practice Management within a medical office setting. Excellent ability to schedule patients, provide medical billing and estimates, and process insurance claims. Proven record o ettectvelv communicatne with providers, insurance representatives.

vendors and patients while adhering to HIPAA and patient confidentiality requirements

CERTIFICATIONS AND SKILLS

College of DuPage, Glen Ellyn, IL

Phlebotomv

EKG

Billing and Coding

May 2012

Medical Assistant

FIrSt AId Certned

CLINICAL ROTATIONS

Laborator- Iercv viedical hospital

Primary Care Physician- Mercy Hospital

Phlebotomy- Central DuPage Hospital

EKG- Central DuPage Hospital

WORK EXPERIENCE

Claims Specialist

Harte Hanks (Ilinois Department Employment Services)

02/2021 - 09/03/2022

Filed unemplovment insurance for regular and pandemic claims for the state of Illinois

Processed daily certincations for pavments.

Verified kev identifiers.

Analvzed claim information to determine the cause of overpavment.

Evaluated weeklv benent amounts, dependent allowance and vearl benents for claimants

AssiSted claimants with onfine registraton services and Tinols ow In

AsSisteo ciamants with oavment meroos such as erecr ceoosit.

Assisted with backdaung or withdrawa regarding claims

Investgated traudulent claims misstatement ov claimants and perform other related dutes.

Resolved claimant inquiries and request regarding 1099 G form.

Processed appeals made bv claimants.

Advised claimants of eligibility letter should be received within seven to ten days

AdvISed claimants on estmated wait ume regaraing unemployment rnaing letter for engronity.

Additional duties assigned by supervisors

Phlebotomist/lab Technician

11/2005-10/2015

Central DuPage Hospital/Northwesterr

Winneld. linois

Obtained blood samples Tor medical tesung and transrusion througn venipuncture or capillary puncture.

Followed infection-control and safety procedures in carrying out daily phlebotomy functions.

Prepared blood-collectne equipment. draw blood. and satelv store and transport samples.

BuIlt trust and minImize patent discomfort during phlebotomy procedures while eincientiv collecting blood

Worked collaboratively with patients, healthcare providers and patient support departments to ensure a high gualitv of servIce.

Accurately recorded and reported intormation according to established procedures.

supported care providers by ensuring patient needs are met.

Obtained vita sights and document a data

Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

DIsposed of contaminated sharps. in accordance with applicable laws. standards. and policies

Documented route of specimens from collection to laboratory analysis and diagnosis

Draw blood Trom arteries, using arterial colecton techniques.

Draw blood from veins by vacuum tube. svringe. or buttertly venipuncture methods.

Matched laboratory requisition forms to specimen tubes.

Organized or cleaned blood-drawing trays, ensuring that all instruments are sterile, and all needles, syringes, or related items are of mrst-tme use

Client Service Representative

05/2000-11/2005

Prudentia Auto and Homeowners Insurances

Oak Brook Terrace. Illinois

Established client relationships with policyholders and follow up as needed.

Accurately prepared forms, policies, endorsements for clients.

Provided prompt, protessional, and intormative customer service

Secured new business for the agency through networking & sales activities.

Contacted prospects and current policyholders to generate interest and set appointments with the goal of acquirine new business.

Quoted and bind new and renewed policies.

Support policy holders by responding to inquiries regarding insurance availability, eligibility, coverage's, policy

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