KD

*** ********* ***** ***********, ** ***** 678-***-****

adx2g8@r.postjobfree.com

KIMBERLY C DOUGLAS MOE

PROFESSIONAL SUMMARY

Thorough Cargo Generalist offering demonstrated success in accuracy and compliance with current safety, carrier, and customs regulations. SKILLS & ABILITIES

Analytical skills necessary to adapt and perform duties such as Lead Warehouse CFS, Account Manager, Customer Service Specialist, and Dispatcher. Proficient with all Microsoft applications. Experience with transportation management systems.

(CargoWiseOne, C2C, VFT)

EXPERIENCE

Account Manager, Freight Brokerage Feb 2022 – Mar 2023 DSV Road

• Negotiated with transportation carriers and providers to obtain, set rates and determine services available.

• Measured and monitored carrier’s service levels to ensure benchmarking is tracked within the VFT (Visual Freight Tracking) system.

• Provided direction and set pricing guidelines for Carrier Sales team.

• Researched and determined growth opportunities within the branch’s house accounts.

• Prepared and distributed “load-build” reports for customers and carriers.

• Worked directly with customers on the receipt and processing of transportation requirement requests.

• Assisted in the training of Carrier Sales team members.

• Acted as a next level reviewer for troubleshooting errors and/or issues.

• Proactively handled customer shipment routing requests.

• Utilized various transportation software systems to facilitate material movement, planning, and scheduling.

• Tracked and traced shipments from pickup through delivery to ensure accurate and up-to-date shipment information was provided to customers.

• Ensured customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks and rail cars.

• Other duties and project work as assigned by manager 2

Lead Warehouse CFS May 2018 – Feb 2022 DSV Global Transport

• Maintained accurate daily driver log for each inbound and/or outbound shipment

• Verified paperwork for proper clearances, piece counts, loading/unloading instructions

• Communicated with warehouse personnel to identify and correct any discrepancies

• Acted as liaison between warehouse and front office demonstrating accountability for daily operations

• Complied with all safety, quality, health, and environment procedures

• Processed export billing daily providing digitized, real-time access to management

• Utilized CargoOne Wise, C2C, and quickly learned new applications

• Performed inventory and other duties and responsibilities as assigned Account Manager Apr 2017 – Apr 2018 Air New Zealand ATL

• Streamlined procedures in order to accurately move all out going freight

• Manifest and complete move per requested station

• Updated and/or corrected MAWB for weight, piece count, dimensions, and routing

• Ensured weight for truck loads were correct for movement

• Accurate accounting for all build ups as necessary CFS Coordinator Jul 2016 – Oct 2016 UTI DSV Global Transport

• CFS for warehouse

• Import Freight Inventory

• Documentation

• Load accuracy for Air and Ocean

• WMS Inventory Control

Import/Export/Domestic CSR Jul 2015 – Feb 2016 Accelerated Nashville

• All billing, booking, and movement of freight

• Accepted way bills and freight

• Submitted 7515 and/or 3461 for customs clearance

• Internal and External Customer Service

Air Import Coordinator/AMS Specialist Sept 2012 – Jul 2015 DB Schenker

• Accurately performed all functions related to the distribution of correct master air way bills per correct house bill to the proper agent or broker

• Internal and external interfacing with customers, cartage companies, airlines, freight handlers, and shippers

• Dispatched correct freight to correct customer per trucking companies

• Accurately recorded piece count, weight, and any dimensions needed for accurate loading

• Followed up with customers for any discrepancies

• Prepared all documents for customer presentation

• Rated and routed international traffic

• Arranged pickups and movements to gateways

• Keyed in entry line items for customs in CHB system

• Initiated and maintained customer master profiles to have correct information to guarantee consistent service

3

Air Freight Import Specialist Sept 2010 – Sept 2012 AGI ATLANTA

• Prepped paperwork for incoming trucks

• Customer service, answered calls, emails, and faxes in a timely manner

• Checked for accurate information on both AMS and Non-AMS waybills

• Arrived cargo in AMS. Polar, EVA, Singapore, and Atlas trucks

• Notified consignee upon arrival of freight

• Prepared OS&D reports with pictures

• Arrived all non-AMS trucks in 3A System

EDUCATION

Associate of Science in Business Administration Mar 2011 Colorado Technical University Online

Colorado Springs, CO 80907

COMMUNICATION

SIDA Training and DG Certifications

References available upon request

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