Anthony Prescott-Brooks

IT Professional

adx2fi@r.postjobfree.com 818-***-****

BACKGROUND SUMMARY

Passionate about cybersecurity, currently learning all I can as well as preparing for CEH. Desktop support technician with experience supporting aerospace, architecture, financial, and medical institutions. Fast-learning, dependable, and a team player. I can adapt to new situations quickly and I’m a creative problem-solver. Currently working as a service desk analyst for nbbj, assisting with all technical issues throughout the firm. Looking to land my first security role. EXPERIENCE

nbbj digital – Service Desk Analyst (May 2022 – Present) Provide direct support for users in Los Angeles and San Francisco, I have updated systems and kept users workstations up to date to ensure they are working smoothly. Train users on best practices and troubleshoot all technical issues. Reduce network vulnerabilities. o Support an office of ~100 users plus remote offices o Main point of contact for conference, hardware, networking, software issues etc. o Provide 24/7/365 support for users around the world experiencing hardware and software issues (offices in China/London)

o Configure ULS and Epilogue laser cutters and Crestron AV systems Pyramid Consulting - Desktop Support Technician, Sr. (August 2021 – May 2022) Reduced security risks in Kaiser facilities throughout Los Angeles county by upgrading out of date systems. Troubleshoot user issues regarding software, printers, and PCI devices. Responsible for taking inventory of all IT devices in medical office buildings. o Image/Deploy Windows 10 Desktops/Laptops for Kaiser Permanente o Set up workstation-on-wheels for COVID vaccination clinics o Use ServiceNow to manage tickets

o Configure lab specific softwares

KForce - Desktop Technician (September 2020 – August 2021) Refresh windows 7 workstations with specialized lab software to mitigate security risk. Install all IT equipment once new clinics completed construction and fiber and phone lines were ran, including PCs, monitors, printers, PCI devices, WOW carts, etc. and installed cable management to ensure clean/seamless workstations.

o Image/Deploy Windows 10 Desktops/Laptops for Keck Medicine of USC o New Clinic build-outs

o Use/Update Active Directory/SCCM/Forescout/Azure to locate computers o Use ServiceNow to see the status of and update tickets PFI Tech - Printer Technician (February 2020 – July 2020) Program Xerox printers from the factory and install/transfer print cues to ensure no downtime in workflow for users. Obtain security clearance to inventory/replace network printers in Boeing offices and labs throughout Southern California.

o Configure Xerox printing solutions to meet Boeing’s security requirements o Survey Boeing facilities and install printers in offices o Teach technicians how to program printers

Peak Systems - Sr. PC Support Technician (September 2019 – February 2020) Replace windows 7 workstations and configure FinTech software to reduce security vulnerabilities and get users up to date systems. Provide technical support for a smooth transition to windows 10. o Configure hardware/software components for Morgan Stanley (Windows 10 Deployment)

o Provide desktop support of Outlook, Skype, Office 365 to employees o Train users on new software/operating systems so that they feel comfortable EDUCATION

University of California, San Diego - La Jolla, California BS: Neuroscience 2019 St. John’s University - Queens, New York BS: Biology 2017 CERTIFICATIONS

CompTIA A+ / Security+

TECHNICAL EXPERTISE

Programming: Python PowerShell Ruby SQL HTML/CSS Bash Git Operating Systems: Linux macOS Microsoft Windows iOS Security Technologies: Qualys Splunk Suricata Vulnerability Management PCI DSS Burp