Team Member Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
RONALD
FARLEY
**********@*****.***
Odessa, Texas 79765
Diligent manager with over 17 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Forward-thinking manager with comprehensive experience implementing new processes and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
• Staff Development
• Project Management
• Goal Setting
• Team Building
• Training and Development
• Budget Management
• Staff Training
• Decision Making
MANAGER 02/2019 to Current
Hobby Lobby - Odessa, TX
• Established and managed yearly budgets of up to $11,200,000. Enforced customer service standards and resolved customer problems to uphold quality service.
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Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
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Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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• Minimized staff turnover through appropriate selection, orientation and training. Exercised good judgment and decision-making in escalating concerns and resolving issues.
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Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
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Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
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CO-MANGER 10/2018 to 02/2019
Hobby Lobby - Albuquerque, NM
• Assigned tasks to associates to fit skill levels and maximize team performance. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
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Delegated assignments based on team strengths to optimize floor coverage and service levels.
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Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
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• Conducted quality, timely performance feedback and performance appraisals. Exercised good judgment and decision-making in escalating concerns and resolving issues.
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Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
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• Recruited and hired qualified candidates to fill open positions.
• Oversaw daily operations, maintenance and administration of various properties. EDUCATION AND
TRAINING
ASSISTANT STORE MANAGER 05/2011 to 10/2018
Lowes Home Improvment - Albuquerque, NM
Mitigated business risks by working closely with staff members and assessing performance.
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Implemented successful business strategies to increase revenue and target new markets.
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Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
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Oversaw coaching and guidance of store employees to foster advancement in work operations.
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Implemented campaigns and promotions to help with developing goods and services.
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Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
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Handled complaints from customers by empathetically listening, recording details and offering solutions.
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Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
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Supervised cashiers in processing credit, debit and cash payments to streamline sales.
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• Formed and sustained strategic relationships with clients.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Prepared staff work schedules and assigned team members to specific duties.
• Created effective business plans to focus strategic decisions on long-term objectives. Delegated assignments based on team strengths to optimize floor coverage and service levels.
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Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
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University of Central Oklahoma - Edmond, OK
Bachelor of Science
12/1995
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