Customer Service Business Development

Therese Plummer

319-***-**** adx2dm@r.postjobfree.com Marion, IA

SUMMARY

Accomplished, sales driven professional with years of experience managing and building client relationships, assessing competitive markets, training needs and implementing innovative strategies to increase revenues.

SKILLS

• Sales territory growth

• Rapport and relationship building

• Key account development

• Business to Business, Business to Consumer & Business to Government sales experience

• Inside and outside sales

• Consultative selling

EXPERIENCE

Senior Business Development Manager

June 2011 – May 2023

New Horizons Computer Learning Center

• Increase repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

• Contacted existing client base via phone and email to offer additional services and cement relationships.

• Create presentation materials for sales purposes.

• Employed cold-calling, prospecting and networking to land new customers and penetrate new markets.

• Researched and discovered new sales opportunities to elevate revenue an market share.

• Created strategic sales plans and measured success to monitor and document execution and effectiveness.

• Prepared pricing quotes for existing and potential clients.

• Maintained updated knowledge of changing industry, standards and trends related to accounts.

• FY 2022 sales exceeded $650,00 with translated to a 14% increase over prior year. Sales Representative, City Revealed Magazine – Cedar Rapids, April 2008 – May 2011

• Sold advertising and article space to new and existing customers.

• Developed key customer relationships to increase sales and return business.

• Pursued new accounts through cold-calling, referrals, face to face meetings and phone work.

• Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.

• Identified customer needs to deliver relevant product solutions and promotions and meet their targeted budgets.

• Increased sales by more than 25% each year I was there. Other Companies:

KCRG – Account Manager – 3 years

BVS Performance Systems – 3 years

Frontier Co-op – 10 years

Reinhart Foodservice – 7 years

EDUCATION

AA Business Administration

Kirkwood Community College, Cedar Rapids, IA

High School Diploma

Marion High school, Marion, IA.

ADDITIONAL INFORMATION

Parish/Financial Secretary – Our Savior’s Lutheran Church, May 2010 – present Cedar Rapids, IA

Council Member – Our Savior’s Lutheran Church

Spokesperson “Go Red For Women”

American Heart Association American Stroke Association August 2015 – August 2019

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