Carlton Rogers

***** **** ****, ****** ******, FL. 33544; Cell: 816-***-****; Email: adx2di@r.postjobfree.com Objective

To secure a position with a company, with a great culture and growth potential. Also who will allow me to utilize my diverse skills, combined with self-motivating abilities to exceed company’s goal and expectations.

Summary of Skills

*Computer: Microsoft Office (Example: Excel, Publisher, Access) and Outlook knowledgeable,*Analytical Thinking/Problem Solving,*Ability to communicate with people on many different levels,*Ability to handle sensitive and confidential information in a professional manner,*Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards, *Detailed Oriented,*Project Management Professional Experience

July 2017 - June 2019 Acquisitions Mgr, Fast Investments/Eight 28 Realty, Dallas, TX

● Preparation of documents such as: contracts, purchase agreements, lease & closing agreements

● Lead management and outbound call soliciting as well as face to face and business to business negotiation of verbal and written agreements to acquire the purchase, selling and/or rehab & rental of residential properties for profit

● Management of Data Tracking through the CRM’s for the purpose of customer followup, tracking of KPI’s, Marketing Trends and Strategies and Coaching and development opportunities for myself and my team.

Aug 2014 - May 2017 Subrogation Specialist, Allstate Insurance, Irving, TX

● Responsible for subrogation activities including the identification and research of subrogation claims.

● Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims.

● Ensures all subrogation claims conform to quality, production standards and specifications.

● Ensures subrogation efforts are consistent with applicable policies, procedures and department guidelines.

● Responsible for training new and old employees on company’s rules, guidelines, and policies.

● Reviews issues and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints.

● Make recommendations to management on procedural improvements. Aug 2013 – Jul 2014 Business Process Advisor, GE Capital Retail Bank, Shawnee, KS

● Work with business units and teams to implement processes and process changes while adhering to established standards.

● Assist in developing process and service management standards; provide process control.

● Responsible to represent GE Digital in all internal & external process audits. Feb 2010 – Aug 2013 Customer Quality Specialist, Apria Healthcare, Overland Park, KS

● Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement

● Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

● Complies with and adheres to all regulatory compliance areas, policies, and procedures and ‘best practices’.

● Responsible to train new employees on Apria Healthcare rules, regulations, and procedures.

Jan 2006 – Jan 2010 Customer Service Representative–Training Associate, T-Mobile, Lenexa, KS

● Facilitate continuing education classes to existing CSRs for new products, features, and services, customer service skills and market launches.

● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● Facilitate new hire training using the provided curriculum to newly hired customer service representatives.

● Ranked #1 in the Nation for 4th quarter and 2nd third quarter 2007 as Interim Training Assistant.

Jul 2004 – Jan 2008 Loan Processor, Corbanc Mortgage Division of Franklin Bank, Kansas City, MO

● Trains and ensures proficiency of Corbanc Mortgage’s associates in processing loans, customer service, and company policy and procedure.

● Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.

● Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.

● Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

References

References are available upon request

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