Customer Service Representative
Resume:
SHAYLA
WATERS
CUSTOMER SERVICE
REPRESENTATIVE
******.******@***.***
CONTACT
Hardworking candidate skillful in
providing excellent customer
service. Proven track record of
resolving customer issues in a timely
manner while upholding the highest
standards of customer satisfaction.
Extensive experience in using
multiple communication channels,
including phone, email, and web
chat. Strong interpersonal skills, and
an ability to lead and motivate a
team to success.
CAREER OBJECTIVE
Customer Service Representative
Walt Disney Company
Customer Service Specialist
Amazon, Seattle, WA
Collections Specialist
Anacomp, Chantilly, VA
Sales Manager
Radioshack, Culpeper, VA
EXPERIENCE
January 2021 - April 2023
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Monitored daily performance metrics such as call volume, wait times,
• resolution times.
Addressed customers courteously using suitable methods and problem-solving skills.
•
November 2020 - December 2021
Responded to telephone inquiries and complaints following standard operating procedures.
•
Resolved escalated customer issues quickly and efficiently while
• adhering to company policy.
Actively participated in team meetings offering suggestions for improving operational efficiencies.
•
Processed orders, returns, and exchanges in an accurate and efficient manner.
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
June 2018 - November 2020
• Generated invoices and sent out payment reminders.
• Negotiated with customers to reach payment agreements. Negotiated payment arrangements with customers to ensure timely
• resolution of delinquent accounts.
Adhered strictly to all internal controls pertaining to proper handling of sensitive customer information.
•
June 2014 - June 2018
• Managed customer accounts and customer relationships. Analyzed sales data to identify trends and make recommendations
• for improvement.
Held daily check-ins with team members to set objectives and monitor progress.
•
Ensured compliance with all applicable laws and regulations pertaining to selling activities.
•
Conducted regular training sessions with sales team members to
• ensure effective sales techniques were used.
CNA
Germanna Community College, Locust Grove, VA
High School Diploma
Culpeper County High School, Culpeper
Medical Assistant
American National University
EDUCATION
June 2015
June 2014
SKILLS
• Microsoft PowerPoint
• Active Listening
• Credit Card Payment Processing
• Microsoft Excel
• Call Center Operations
• Trained in Salesforce
• First-Tier Technical Support
• Sales and Upselling
• Collections Regulatory Guidelines
• Time Management
Contact this candidate