Office Assistant Customer Service

Sadhika Canerawala 734-***-****

****, ******** ******, adx2d0@r.postjobfree.com

Ann Arbor MI- 48108 LinkedIn

Proactive & experienced as office assistant, managing office operations with phone etiquette, customer service and documentation practices in a team-oriented, collaborative environment. Experienced in Dispatch Operations & able to offer a professional level of service as well as the fulfillment of all responsibilities of a Dispatch Operator. Immense knowledge of transportation and trucking Industry trends and practices. Able to act independently and work within tight schedules. Education & Skills:

Bachelor of Commerce from University of Mumbai, India Microsoft Office

Experience:

Hayer Transports LLC, Canton, MI March 2021 – Present Office Assistant / Dispatch Operation

Hayer Transport LLC is an active interstate freight carrier based out of Canton, Michigan. Responsibilities:

• Organize and manage all office activities & handle phone calls and all related correspondence.

• Hands-on experience in scheduling, coordinating, and dispatching trucks for deliveries.

• Planned, coordinated, and tracked daily route assignments to drivers, efficiently.

• Manage the associates of the administrative team and coordinate their activities.

• Structured product orders for trucks that ensured efficient loading and deliveries.

• Directed and dispatched drivers to designated locations for load pickup and delivery.

• Managed and resolved billing and service-related complaints of customers, efficiently.

• Keep databases of Drivers, Truck loads & deliveries in check and update them regularly.

• Control the office supplies state and make sure it is in accordance with office needs.

• Supervise cleaning crew and cleanliness of office space.

• Create and present reports for senior managers.

• Recorded and maintained all load and tracking data into computerized dispatch system.

• Contacted and informed Brokers about order status and related concerns.

• Confirm the completion of calls and respond promptly to messages or cancellations.

• Assist drivers in meeting their maximum potential while maintaining delivery time specifications.

• Ensure adherence to relevant company procedures and policies.

• Provide effective communication between the customer and driver when truck issues arise with freight on board.

• Handled and addressed various delivery and pick-up issues, professionally and effectively.

• Documented and communicated work-related information to appropriate personnel.

• Received and responded to phone queries related orders, professionally.

• Developed and maintained strong professional relationships with drivers and contractors.

• Oversaw and assisted with maintenance of tractor-trailer units, as required.

• Update brokers with loading & unloading with BOL (bill of landing) as required.

• Checked and maintained accurate driver logs and records related to work activities. Morlogic Incorporation, Ann Arbor, MI Mar 2017 - Jan 2018 HR Assistant/ IT Recruitment

Morlogic is an IT Consulting company which is committed to servicing its clients and IT professionals. Responsibilities:

• Maintained employee data and kept updated accounts of all employment records.

• Assisted in recruiting and training of new employees for the marketing and IT teams.

• Sourcing, Screening, Short listing and interviewing consultant based on Client Requirement.

• Submissions of shortlisted resumes to the client after initial screening.

• Recruiting Citizens, Green Card Holders and H1B consultants as per the client requirement for various projects on 1099, W2, Full time & Corp-to-Corp basis.

• Supported daily operations of busy human resources department.

• Ensured confidentiality of all personnel, office, and employment records.

• Excellent written and verbal communication skills Intelecorp Software Pvt Ltd, Mumbai, India Aug2004-July 2007 Web Solution process, Web Marketing Services

Office professional/ Office Administration

Responsibilities:

• Performed general administrative functions including the scheduling of appointments and meetings.

• Developed database and linked filing system to maintain accurate and up-to-date employee records

& assisted with general accounting functions.

• Responsible for general administrative duties including telephone support and the management of internal and external mail & maintaining the office bills like telephone, electricity, petty expenses etc.

• Coordinated business travel reservations including flights, car hire and hotels.

• Scheduled client appointments and managed the daily schedules for the Senior Management group.

• Handling a team sales technician & assigning them daily work schedule, Guiding them with any problems,

• Maintaining and updating database & Sending letters regarding the query of the product required by the management.

Meditech Equipment’s Pvt Ltd, Mumbai, India January 2001-July 2004 Office Administration / Sales Coordinator

Meditech is a leading manufacturer & exporter of high-quality healthcare and surgical equipment’s. Responsibilities:

• Handling the team of three to four executive & sales technicians. Giving them the product knowledge and helping them to achieve their target

• Assigning them daily work schedule & collecting daily reports by end of the day.

• Guiding them with any problems

• Attended sales meetings.

• Maintaining and updating database, preparing quotations, bills, invoices, Performa, etc.

• Preparation of quotations according to the sales team requirement.

• Maintaining Customer Purchase Order and executing in time.

• Coordinating with accounts for generating Invoice against each purchase order.

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