Great leader with a heavy background in the food and beverage

service industry offers an outgoing personality and the ability to motivate a team of employees. Understand the importance of following management guidelines and tasks lists and has the ability to correctly write work schedules.

ACHIEVEMENTS

Worked as leader for more than 10

staff in room dinning

Achieved 90% LQA.

Work as trainer coach for my team.

Nominated for five stars in Sharq village

and spa.

Marriot Careers program Essential Skills for

Supervisors & Managers Certificate

HACCP certificate

Handled Operations of Restaurant

Handled operation of in room dinning

Food and beverage store keeping

SKILLS

Strong team player, leadership skills,

Problem solving, Management, store keeping,

Inventory,

EDUCATION

BSc Tourism & Hospitality Management (2018-2022)

EXPERIENCE

SERVER- IN ROOM DINING Ritz Carlton Sharq Village & Spa Doha Qatar (July 2022 to Date)

Serve food courses & alcoholic beverages to guests

Set food trays & trolleys as per Ritz Carlton standards

Answer questions on menu selections. Requests to the Kitchen

Record transactions in MICROS system

Communicate allergies, dietary needs & special needs

Check in with guests to ensure satisfaction.

Have full knowledge about food and beverage menu

Minibar operations for 174 rooms at the hotel

Placing general store items and food and beverage items

+974-********

adx2c8@r.postjobfree.com

All day dining Waiter

(Captain)

September 2021 to

June 2022

Leopard Rock Hotel, Vhumba Mutare,

Zimbabwe

Preparing and updating operational day sheets when required to do so

Involved in Restaurant planning, and budgeting

Training and leading restaurant staff as per company policy

Monitoring quality and efficiency of all restaurant activities to drive customer satisfaction

Promoting and instilling an ethic of Guest Care and Guest Interaction throughout all departments

Responsible for Restaurant Inventory Management and carrying on spot stock takes

Safeguarding the health and safety of all guests whilst they are at the restaurant

Proactively keeping abreast with new restaurant trends

Designing menus for the restaurant

Food & Beverages

Intern

Leopard Rock Hotel,

Vhumba, Mutare,

Zimbabwe

November 2020 to June 2021

Worked in All Day Dinning Restaurant LaRoche & Conservatory.

Serve food courses and alcoholic beverages to guests.

Set tables according to type of event and service standards.

Answer questions on menu selections. Requests to the kitchen.

Record transaction in POSTER system at time of order additional meal requirements,

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Communicate allergies, dietary needs, and special.

Check in with guests to ensure satisfaction with each food course tables as needed to ensure a clean and/or beverages.

Pick-up trays and clean dining area.

Maintain cleanliness of work areas, china, glass, etc.., throughout the day. Maintain cleanliness of work and guest areas by clearing, collecting

PERSONAL DETAILS

Name –Leslie Masoso

Date of Birth – 26 OCT

1998 Marital Status - single

Nationality – Zimbabwean

Language Known – English and Shona

Home Address – Sharq Village & Spa

Hotel Staff Accommodation Bldng 3 Al

Mansoura, Doha, Qatar

REFERENCE

References available upon

request

Contact this candidate