Cicely Robertson-Webber

Catering Supervisor-Children's Hospital

New Orleans, LA 70114

adx2ao@r.postjobfree.com

+1-504-***-****

To bring my knowledge as a Manager/ Customer Service Specialist to the company and assist in its overall growth and stability.

Authorized to work in the US for any employer

Work Experience

Catering Supervisor

Aramark/Children's Hospital - New Orleans, LA

September 2018 to Present

• Responsible for the coordinating and planning of all catered events at Children's Hospital from start to finish

• Responsible for training and developing of employees on proper set up and break down of catered events

• Responsible for food safety, product preparation and communicating food needs to chef and ensure that all HACCP standards are followed

• Responsible for building and retaining client relationships

• Main contact for all catering functions that are scheduled through Cater Trax System

• Demonstrate resourcefulness and quick responsiveness to client and customer requests Bartender

Centerplate - New Orleans, LA

August 2018 to Present

• Responsible for setting up bar with proper levels to ensure excellent customer service

• Responsible for cash handling and reconciliation

• Ensure all guests are of legal consumption age by checking valid identification

• Monitor guests behavior for over consumption

• Attend to guests requests and needs as promptly as possible

• Prepare drink orders according to bar standards and guest request General Manager

Pinkberry Mid City - New Orleans, LA

July 2017 to December 2018

• Responsible for store operations and staff

• Responsible for training and developing staff on Pinkberry policies and procedures

• Direct staff to ensure that food safety, product preparation and cleanliness of store are maintained

• Responsible for hiring SHARP talent through Talentreef system

• Responsible for completing and posting employee schedules on a weekly basis through JOLT System

• Responsible for maintaining COGS, Payroll and other controllable factors on a daily basis Supervisor Food Service Senior

Sodexo- Xavier University

July 2016 to November 2018

• Serves as a working lead supervisor coordinating activities of workers or service employees in food operations or service at large complex facilities such as schools and college campuses.

• Assists in ensuring a safe working environment throughout the facility for all employees.

• Assists in monitoring employee productivity.

• Responsible for the oversight of day-to-day activities of staff.

• Responsible for orientation and training of employees.

• Complies with all Sodexo HACCP policies and procedures.

• Maintains key control of operations and responsible for activities to ensure opening, closing, and daily procedures are completed.

• Responsible for daily cash handling and reconciliation. Assistant General Manager

Taco Bell

November 2016 to March 2017

• Responsible for managing store operations and staff.

• Responsible for inventory and cash control systems.

• Direct staff to ensure that food safety, product preparation and cleanliness of store are maintained.

• Ensure compliance with all federal, state and local regulations and ethical business practices.

• Provide exceptional customer service at all times

• Completed and posted staff work schedule.

• Processed weekly payroll.

• Recruit, reward and terminate staff as needed

Kitchen Manager

Revolution Foods

September 2014 to July 2016

Execute recipes per approved SOP's from Executive Chef.

• Complete knowledge of bulk kitchen equipment including but not limited to operating kettles, Henny Pennys, and Baxter ovens.

• Ensure food quality standards by showing a commitment to quality from the execution of SOP from start to finish including tasting the final product.

• Maintain a food safe environment, complying with State, Federal and Revolution Foods food safety policies.

• Adhere to company developed Good Manufacturing Practices by maintaining a clean, organized, hazardous free work station.

• Maintain staff resource planning for daily production (Back of the house).

• Develop and co-ordinate weekly bulk production plans.

• Ensure product preparation and availability to meet production plans.

• Maintain budgeted food costs through waste reduction, proper planning and staff management.

• Maintains consistency in food quality standards.

• Conducts kitchen orientation for Porter, Dishwashers Production/Cook positions.

• Manages all employee injuries while on duty. Utilizes accident reporting. Manager

Wendy's

September 2012 to June 2014

• Responsible for Managing store operations and staff

• Responsible for inventory and money control systems

• Direct staff to ensure that food safety, product preparation and cleanliness standards of restaurant are maintained

• Ensure compliance with all federal, state and local regulations and ethical business practices

• Provide exceptional customer service at all times

• Completed and posted the staff work schedule

• Processed weekly payroll

• Recruit, reward and terminate staff as needed

Kitchen Manager

Louisiana Supreme Court - Supreme, LA

January 2012 to January 2014

• Responsible for overseeing the daily court kitchen operations

• Prepare special dietary menu for Court Justices

• Oversee kitchen staff

• Cater courthouse special events

• Maintain inventory and cash control systems

Manager

Subway

December 2008 to October 2011

• Perform and direct overall store management

• Responsible for inventory and money control systems

• Direct staff to ensure that food safety, product preparation and cleanliness standards of restaurant are maintained

• Maintain business records

• Provide exceptional customer service at all times

• Completed and posted the staff work schedule

• Processed weekly payroll

• Recruit, reward and terminate staff as needed

Education

Some college

High school diploma or GED

Skills

• P&L

• Scheduling

• inventory

• Inventory Management

• Operations

• Microsoft Word

• Word

• Restaurant Experience

• Leadership Experience

• Customer Service

• Bartender Experience

• Culinary Experience

• Kitchen Management Experience

• Catering

• POS

• Supervising experience

Certifications and Licenses

ServSafe

November 2018 to November 2022

TIPS Certification

Present

Driver's License

Food Handler

Bartender License

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