Juana Hawk

PO Box ******

Houston, Texas *****

Email: adx2a8@r.postjobfree.com

Phone: 713-***-****

SUMMARY OF SKILLS

Familiar with docket motions, liens, discovery, defaults, dismissals receiverships, garnishments and judgements.

WORK EXPERIENCE

MCM Credit Management March 2020-to present

Legal Assistant

·Preparing, sorting and E-filing legal documents with the court system by judge, county type.

·Create reports for attorneys based on case specifications and attorney request.

·Calendar and schedule court cases.

·Facilitating relationship with 3rd party process server.

·Draft legal documents and correspondence.

·Maintaining file system (electronically through e-portal and other judicial internet-based websites and other judicial internet-based websites.

·Managing multiple email inboxes.

·Responsible for an array of administrative duties including printing, scanning, and compiling legal documents.

·Maintaining attorney calendars and schedules; working with court staff to obtain hearing dates and trial schedules

·Performing legal research, coordinating and scheduling court appearances, trials, depositions and meetings

·Preparing discovery responses and gathering documents

GloBrite Domestics February 1992 to present

Sr. Administrative Assistant

Providing administrative and secretarial support services to staff.

Provided superb customer service courteously and efficiently.

Became the lead “go-to” person for new employees and particularly challenging clients as one of the company’s mentors and trainers of both new and established employees.

Performing diverse administrative duties to support schedules of senior executives.

Drafting correspondence reports, memos, and other related documents.

Traveling to different sites to perform onsite training for catering events.

Develop marketing strategies to facilitate recruitment opportunities and partnerships within the community.

Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices. Reconciles processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.

United Healthcare Houston, Texas

Clinical Administrative Coordinator July 2014 - September 2016

Provide case management and administrative support for field nurses to enrollees in the Texas Medicaid and Medicare program.

Preformed clerical and administrative duties in a high-volume call center.

Handle customer inquiries, complaints, billing questions

Calm angry callers, repair trust, locate resources for problem resolution.

Coordinate all communications with external health providers and partners.

Collect documentation for recertification, admission, and ensure medical records are regularly updated.

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PFS Group, Houston, Texas June 2012 -June 2013

Medical Collections Clerk

Responded to customer inquiries and or complaints in a fast-paced call center.

Placed collection calls to customers and performed related follow up activities such as reconciliation, credit adjustments, unmanageable debt write-offs, refunds, customer notification and other transactions or reports according to standard company policies and procedures.

Prepared standard credit and collection reports and provided backup administrative and technical support to credit and collections department and other financial areas as needed.

Acted as a liaison with insurance companies, patients, and hospitals to resolve medical billing concerns.

Resolved an average of 350 customer service inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).

Kellogg Brown and Root, Talil, Iraq February 2011 - November 2011

Help Desk Specialist Base Operations

Administrative and phone support for a global oil, gas, construction, and military overseas contractor.

Resolved customer service concerns on a military base more than 10,000 military staff and contractors.

Processed work orders sending tradesmen out to process onsite base repairs.

Prepared standard daily, weekly, bi-weekly, or monthly reports as assigned.

Under direction of operations provided safety updates on base operations to site employees, and military personnel.

Maintained data, records for audits from United States government and military

EDUCATION

Certificate Culinary Arts, Houston Community College

Associates Degree in Paralegal Technology, Houston Community College

Certified Texas Notary

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