Employment History

Xpanxion/UST, Remote. **/***2 to 7/2023

Customer Service, Remote.

●Assisted customers by providing status of their applications, guided customers with proper procedure to complete their process. Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up with customers to ensure resolution and satisfaction.

●Filling out applications for the customers, process customer accounts and filed documents. Followed communication procedures, guidelines and policies.

Miami Glass and Supplies, Inc. Miami, Fl. 11/2020 to 12/2021

Customer Service Specialist

●Providing support to sales team by facilitating input of all orders within the facility.

●Assisting with logistics by allocating and dispatching the installers.

●Following up for status on open orders.

●Responding answering phone calls and/or emails for customers.

●Reaching out to new prospects to engage them in new business.

●Participating in meetings with the customer service team to discover new communication tactics.

●Maintaining expert knowledge about company products or services to best help customers.

●Processed the invoices for all services.

Ttech-Rockledge Fl.32955 07/2017-02/2020

Customer Service Specialist

●Consistently answers telephone in a courteous and timely manner.

●Provide customer service on all inbound calls.

●Resolved all billing matters and provided best option.

●Provided product intel and services on every call.

●Supported with all service questions or concerns that were within my reach.

●Escalated calls as needed.

Palmetto General Hospital Hialeah 11/ 2006-10/2012

Unit Secretary/ Administrative Assistant

●Responsible for performing general administrative and clerical duties, assisted nurses in basic patient care needs such as, but not limited to, passing out meal trays & water, answering call bells, take specimens to the lab, patient & family rounding, and other duties as assigned by the direction of the unit nurse manager/assistant nurse manager/charge nurse.

●Responsible to order and stock supplies through the IMMS system and office supply vendors, inventory/cycle count, maintaining PAR monitoring items for expiration. Oversees the orderliness of the nurses’ desk areas and orders forms and other clerical supplies.

●Managed calls from patients or other dept heads regarding clinical information.

●Coordinated appointments and performed follow up calls to support all staff members in addition to nurses and providers.

●Admitting and discharging patients in the system and assuring charts were closed appropriately.

●Assigning of patient care as needed, coordinating all logistics throughout their stay.

Best Answering Service Inc. Hialeah 02/1998-10/2006

Central Station Receptionist/Customer Service

●Accurately answered high volume telephones and taking messages accordingly.

●Managed the front office duties to include packages and scheduling for staff.

●Managed Central station for organizations throughout South Florida.

Palm Springs General Hospital Hialeah 02/92-01/1998

Unit Secretary at

●Handled all administrative and clerical tasks at a hospital/clinic.

●Managed calls from patients or other dept heads regarding clinical information.

●Coordinated appointments and performed follow up calls.

●Processed invoices and payments for services rendered.

●Entered information onto computer system per physician orders.

●Maintain and breaks down patient charts, reviews all printed orders as they come off the printer.

●Accurately records lab results reported by telephone.

●When advised by lab of abnormal results, immediately alerts RN.

Education

California College For Health Science

Certified Respiratory Therapist

Hialeah High School

Senior Graduate

Skills

●Bilingual, proficient in writing clear English and Spanish, comprehensive and grammatically correct documents.

●Demonstrated skills in maintaining flexibility in a variety of challenging environments.

●Enthusiastic with my endeavors and projects to achieve.

●Work well individually as well as within a team.

●Eager to provide excellent customer service experience while managing a high volume of customers.

●Excellent communication skills combined with a passion to nurture relationships while actively working to make processes seamless.

References upon request.

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