Jacqueline Cowan

**** * ******** ** *** ***

Yuma, Az 85364

928-***-****

adx28y@r.postjobfree.com

Summary of Qualifications:

I have many years of experience working in customer service and have great communication skills. I am knowledgeable in computer programs such as Microsoft Word and can type efficiently at a consistent pace. I work well both independently or within a team and am a quick learner.

Education:

General Equivalency Diploma

Cheyenne, WY

1995

Employment History:

July 2021- Allstate

Feb 2022 CSS

● Research and respond to customer inquires Yuma, AZ

● Work in a collaborative team to handle large

call volumes to assist customers through the

claim process.

● Adhere to call center guidelines,schedules,and

measurements.

● Maintain confidentiality of customer and agent

Information.

Oct 2019-

July 2020

Fry’s Food

Cashier

Yuma, AZ

● Provide customer service and effective

communication to patrons.

● Responsible for accurate accounting of register

and cash handling during shift.

● Proficient with 10 key.

Aug 2018 West Genevieve

Caregiver

Yuma, AZ

● Provided one on one care giving service to include but not limited to monitoring vital signs and

medication, administer bedside care and hygiene,

and daily household chores.

● Communicated with family to coordinate care.

● Coordinated with outside agency to deliver quality care for patient.

Jan 2008-

Oct 2011

Emerald Springs

Transportation attendant/ Front Desk Receptionist

Yuma, AZ

● Transport patients to and from appointments

● Communicate and coordinate with medical

providers to schedule appointments

● Greeted and directed visitors and guided them to the correct office.

● Worked multi-phone line system and transferred

to the appropriate extension.

March

2003- July

2007

Applebee’s

Waitress

Yuma, AZ

● Provided excellent customer service to all

customers.

● Responsible for accurate account of register

during shift.

● Maintain accuracy of orders placed while multi

tasking.

QVC

Customer Service Rep

San Antonio,

TX

● Processed inbound calls for sales

● Communicate efficiently both verbally and written to multiple departments

Contact this candidate