Administrative Assistant Customer Service
Resume:
Julie Hamilton
Chillicothe Mo 64601
*************@*****.***
Objective
To contribute accuracy, efficiency and exceptional customer service to an administrative team with the intent to improve customer satisfaction in regards to the needs of the customer or employee
Qualifications
Proficient in computer and organization/management tasks
People friendly with advanced communication skills
Performed the daily tasks of clerical and office duties in a facility
Demonstrated leadership qualities by organizing and teaching educational sessions for the public
Education
I completed CNA/CMT training in Gallatin and Chillicothe Mo.
I graduated high school from Tri-County High School in Jamesport Mo 1985
I have started taking college classes in Keokuk Ia, SSC, working on degree in Business Administration
Relevant Experience
Serve Link Home Care
In Home Care Manager, Provider Certified
I became a Missouri Certified Provider on March 22, 2023.
I was the supervisor of 43-50 aides, making sure their schedules were fixed, if they were sick, if a client cancelled I had to try to fill the shift for them. I was also to keep track of the nurse visit files, the aides mileage, time off and if we had a priority 1 client making sure they had an aide 24/7.
Serve Link Home Care recently went to two different apps for the aides to use, I had to go to each county they have aides in and I trained them on ADP and WellSky. I have had to train over the phone because all of it is new to them and myself.
Other duties included getting authorizations off of Cyber, and other organisations.
Putting them in the systems, and trying to find an aide to fill the position.
I took calls no matter what the time or day from the aides, they would tell me what they needed and started to come into the office more frequently than ever before.
I did not miss work, if I was going to be gone, I made the hours off and planned it in advance. I have to be at an appointment every Tuesday afternoon by 3 PM, but I would make up the hours.
Sonoco Plastics
Administrative Assistant 03-2017 to 8-8-2-22
Duties Include working on Ariba until changing to a program called Coupa, both are accounting programs. Creating PO’s, working with suppliers to make sure the company had the correct tools and supplies needed. I worked multiple places within the company, including HR, Production and Maintenance. I am proficient in the use of the computer. I also know Excel, Word and Power Point. I know Citrix, Quick Books and some Access. I was a fixer, problem solver at Sonoco Plastics, if there was a problem, they laid it at my door and I would resolve it. I never called in at Sonoco, I have a vehicle, and am ready for work.
PadenCold Refrigerated and Freezer Services 5714 Curlew Dr. Virginia Beach, VA 23454
Administrative Assistant 10-15 to 02-15-2016
Duties Include working with QB on AR and AP, doing deposits as the checks came in. Working with the customers that need loads moved from our warehouse to a different location by setting up trucking companies to pick up the loads. Please contact Steve Paden, CEO/Owner @ 757-***-****
MidWest Quality Gloves, Inc. 835 Industrial Rd, Chillicothe Mo 64601 660-***-****
International Specialist 11-2014 to 2015
Duties include, working with factories in China, India and Pakistan to make sure all departments are ready for audit for safety and ethical standards. Filling out CAP’s and sending them to the correct agency for verification and rating for the factories. I work with the Direct Import and Export of goods for the companies who work with this company.
Helping other customer service personal with ROI’s and working with set up sheets.
I also work with AR on a small scale to help resolve charge backs by gathering information needed to show this company was in compliance.
Please contact Cindy Thomas, 660-***-****, she is my direct supervisor.
Advanced Home Health Care, LLC 3437 Main St Keokuk IA 526**-**-**** thru 04-2013
Admission Coordinator/Benefits Coordinator/Accounting Assistant
Contacting hospitals and other facilities to coordinate pts. coming out of hospital with home health care
Marketing to local assisted living centers, senior apartment complexes, nursing homes, senior centers and hospitals, to makes sure the company name was well known and respected
Making sure insurance benefits were in effect and correct
If papers had to be signed, filled out, faxed/mailed in I would meet with clients to make sure this was all done
Talking with insurance companies to verify information
Working with the CFO on AR/AP
Please contact Marc Johnson, CFO@ AHHC, now owner of Danville HCC, Number: 319-***-****
Additional Experience
Lexington Square LLC 500 Messenger Rd Keokuk Ia 52632 11-06 thru 06-2012
Admission Coordinator
Contacting hospitals and other facilities concerning the need of LTC placement of pts.
Working with insurance companies to insure valid benefits
Working with families, if needed, with Medicaid and Medicare
Assigning rooms to residents
Working with residents on Medicare, Medicaid, and private Insurance
If needed, I would shop for needed items for the residents
I worked with the accounting dept. to help with the collection of payments, if benefits were not forthcoming from insurance companies, I would investigate why.
Helping families and their loved ones with Power of Attorney forms
I am a notary in the state of Iowa
PRC (Now called Thomas Cardella & Associates) 3882 Main St. Keokuk IA 526**-**-**** thru 09-2006
In-bound, out bound TSR
At PRC I worked on several different programs, MBNA, Gold C books, & New York Times. I always was on goal daily. I was also on top seller list for the month, quarter and year as well as being on the gold team for calls listened to and passed.
Daviess County Care Center Gallatin Mo. 08-29-1985 thru 06-2002
CNA, CMT, Activities Director, Social Services Designee and Admission Coordinator
The last position I held at DCCC was SSD/Admissions. I worked with the residents making sure they had things they needed to ensure they were well cared for and happy. I worked with the local hospitals with placement of pts. in the care of the hospitals in need of LTC. I also helped the residents to appointments scheduled with doctor offices, so I have a CDL license in the state of Missouri.
Additional References
References and background check available upon request
Contact this candidate