Sushil Poudel

Arline Avenue, Artesia

CA *****

+1-562-***-**** adx28o@r.postjobfree.com

OBJECTIVE

IT Support Specialist with over 3+ years of experience in the service industry, excellent at resolving problems, improving customer satisfaction, and driving overall operational improvements. Looking for a challenging job in a reputed organization to learn and grow using my knowledge and experience.

EXPERIENCE

K E Y S K I L L S —

- Infrastructure

- PC Imaging

- Ticketing system

- Helpdesk

- Active Directory

- Office365

- Azure IaaS

- VoIP MS Teams

- Exchange (2016-

2022)

- Microsoft Teams

- Teams

Video/PHONE

- SonicWALL

Routers

- DHCP

- DNS

- TCP/IP

- LAN/WAN

- Computer

Networking

- Server

management

EDUCATION —

Orion IT

Date: 10/2021 – 07/2023

IT Technician (Level II) Contract

- Managed 10 small to mid-size customers and their users for day-to-day IT related issues

- Managing active directory, group policy and

groups.

- Administration of Exchange Online, Teams, and

OneDrive.

- Managing Local area network, Routers and

Firewalls.

- Security policies in SonicWALL routers.

- Managing Office 365, Teams, VoIP

- Help desk support using a ticketing system (fresh desk).

- Windows deployment server management

(imaging).

- Management of Windows Server, exchange online

and outlook.

- OneDrive and Teams configuration for users.

- Setup video/audio conferencing device (team's

devices).

- Azure Active directory, MFA and AAD Groups

Orion IT

IT support specialist (Level I) Contract

Date: 1/2019 - 09/2021

- Managed 6 small to mid-size customers and their

users for day-to-day IT-related issues

-

COLLEGE FOR HIGHER

EDUCATION

Course: Computer

Science (+2)

Year: 05/2015

- Active directory basic management

- Imaging, and deployment OS on onboarding

device from Windows Deployment Server (WDS).

- End user support for technical issues, VPN, and

Application issues.

- Map drive management and support.

- Managing network and VPN setup etc.

- Supporting remote users with VPN issues, map

drive issues.

- Installation of operating system and application.

- Remote users support, onsite and remote.

- Consistently praised for resolving issues on time, excellent communication and problem-solving

skills.

- Success working in high volume calls.

- Deals with ticketing system and escalating the

tickets.

Contact this candidate