Customer Service Accounts Payable
Resume:
SHAWNNA MITCHELL
Hurley, MS
***************@*****.***
To obtain a position that will enable me to utilize my strong communication skills, management skills, and the ability to work well with people.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CPA Assistant
Keeman CPA - Pascagoula, MS
January 2023 to Present
• Keeping accurate records of bank accounts, accounts payable, accounts receivable as well as research and preparation of journal entries in support of the month-end / year end closeout process
• Completing financial documents accurately and in a timely manner.
• Management of monthly client invoicing, aging accounts summary, accounts payable, and accounts receivable.
• Handling financial transactions for multiple companies. Office Manager
Kaiser LLC. - Silverhill, AL
July 2017 to December 2022
• Maintain office services by organizing office operations and procedures; preparing payroll for 50 employees; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Design and implement office policies by establishing standards and procedures.
• Complete operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff and recruiting.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Prepares annual budget.
Branch Manager
Highbank Capital Partners - Mobile, AL
September 2015 to July 2017
Responsibilities
Managed sales, new business, operations, customer service, and teller activities for three store locations while ensuring regulatory compliance, and internal policies and procedures.
• Created marketing strategies to expand existing customer sales.
• Originated, reviewed, processed, closed, and administered client loans, closed approximately 20 loans per month.
• Ensured daily branch operations and motivated staff through leading by example and being consistent with expectations.
• Building relationships with local competitors.
Account Executive
Platinum Choice Bancard
September 2011 to November 2015
Responsibilities
• Attended scheduled sales appointments along with planning strategic cold calling business development activities
• Met and developed relationships and referrals with new business owners in many different areas.
• Provided merchants with a programmed terminal at no cost, assisted installs and re-programming existing terminals.
• Conducted periodic customer service, quality assurance visits with the merchant clients
• Prepared and presented competitive sales proposals.
• Submitted 15-20 approved merchant agreements on a monthly basis. Accomplishments
Top sales agent for six months
National Sales Manager
Loyalty Payments - Morganfield, KY
June 2009 to February 2011
• Manage the District market, including implementing and executing a sales strategy.
• Drove productivity at the organizational, regional, local and individual levels.
• Aggressively grew the sales organization in key markets and segments.
• Employee development and performance management in a metric driven environment.
• Managed District financials including: cost control, budget, expense ratios, profit objectives, and sales forecasts.
• Managed, and recruited Sales Reps and Consultants.
• Managed a team of outside sales reps
Regional Sales Manager
Loyalty Payments - Morganfield, KY
October 2007 to June 2009
• Prepared drafts of policies and procedures, job aids, Intranet business bulletins, FAQs and other related deliverables in support of the business.
• Assisted in analyzing, resolving, and communicating fixes on day-to-day operations issued impact customer service within call centers in West Des Moines, IA, Tucson, AZ and Round Rock, TX.
• Evaluated business decisions and interprets data to identify operational risks impacting target customer experience, or internal associate workflow processes in support of updated or changed business requirements.
• Serves as business liaison to define & coordinate the induction of new/updated policies and procedures
& other business initiatives to target audience.
Sales Representative
Loyalty Payments - Harrisburg, IL
May 2006 to October 2007
• Attended scheduled sales appointments along with planning strategic cold calling business development activities
• Met and developed relationships and referrals with new business owners in many different areas.
• Provided merchants with a programmed terminal at no cost, assisted installs and re-programming existing terminals.
• Conducted periodic customer service, quality assurance visits with the merchant clients
• Prepared and presented competitive sales proposals.
• Submitted 35-40 approved merchant agreements on a monthly basis. Education
Associate
High school diploma or GED
Skills
• Quickbooks (5 years)
• Bookkeeping (5 years)
• Front Office
• Billing
• Payroll
• Marketing
• Accounts Payable
• Scheduling
• Microsoft Office
• Microsoft Excel
• Data Entry
• Receptionist
• Typing
• Human Resources
• Data Entry
• Microsoft Excel
• Microsoft Office
• Office Management
• Outlook
• Receptionist
• Typing
Assessments
Management & leadership skills: Impact & influence — Highly Proficient October 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Sales skills — Highly Proficient
July 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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