SHAWNNA MITCHELL

Hurley, MS

adx28g@r.postjobfree.com

+1-251-***-****

To obtain a position that will enable me to utilize my strong communication skills, management skills, and the ability to work well with people.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CPA Assistant

Keeman CPA - Pascagoula, MS

January 2023 to Present

• Keeping accurate records of bank accounts, accounts payable, accounts receivable as well as research and preparation of journal entries in support of the month-end / year end closeout process

• Completing financial documents accurately and in a timely manner.

• Management of monthly client invoicing, aging accounts summary, accounts payable, and accounts receivable.

• Handling financial transactions for multiple companies. Office Manager

Kaiser LLC. - Silverhill, AL

July 2017 to December 2022

• Maintain office services by organizing office operations and procedures; preparing payroll for 50 employees; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Design and implement office policies by establishing standards and procedures.

• Complete operational requirements by scheduling and assigning employees; following up on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains office staff and recruiting.

• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

• Prepares annual budget.

Branch Manager

Highbank Capital Partners - Mobile, AL

September 2015 to July 2017

Responsibilities

Managed sales, new business, operations, customer service, and teller activities for three store locations while ensuring regulatory compliance, and internal policies and procedures.

• Created marketing strategies to expand existing customer sales.

• Originated, reviewed, processed, closed, and administered client loans, closed approximately 20 loans per month.

• Ensured daily branch operations and motivated staff through leading by example and being consistent with expectations.

• Building relationships with local competitors.

Account Executive

Platinum Choice Bancard

September 2011 to November 2015

Responsibilities

• Attended scheduled sales appointments along with planning strategic cold calling business development activities

• Met and developed relationships and referrals with new business owners in many different areas.

• Provided merchants with a programmed terminal at no cost, assisted installs and re-programming existing terminals.

• Conducted periodic customer service, quality assurance visits with the merchant clients

• Prepared and presented competitive sales proposals.

• Submitted 15-20 approved merchant agreements on a monthly basis. Accomplishments

Top sales agent for six months

National Sales Manager

Loyalty Payments - Morganfield, KY

June 2009 to February 2011

• Manage the District market, including implementing and executing a sales strategy.

• Drove productivity at the organizational, regional, local and individual levels.

• Aggressively grew the sales organization in key markets and segments.

• Employee development and performance management in a metric driven environment.

• Managed District financials including: cost control, budget, expense ratios, profit objectives, and sales forecasts.

• Managed, and recruited Sales Reps and Consultants.

• Managed a team of outside sales reps

Regional Sales Manager

Loyalty Payments - Morganfield, KY

October 2007 to June 2009

• Prepared drafts of policies and procedures, job aids, Intranet business bulletins, FAQs and other related deliverables in support of the business.

• Assisted in analyzing, resolving, and communicating fixes on day-to-day operations issued impact customer service within call centers in West Des Moines, IA, Tucson, AZ and Round Rock, TX.

• Evaluated business decisions and interprets data to identify operational risks impacting target customer experience, or internal associate workflow processes in support of updated or changed business requirements.

• Serves as business liaison to define & coordinate the induction of new/updated policies and procedures

& other business initiatives to target audience.

Sales Representative

Loyalty Payments - Harrisburg, IL

May 2006 to October 2007

• Attended scheduled sales appointments along with planning strategic cold calling business development activities

• Met and developed relationships and referrals with new business owners in many different areas.

• Provided merchants with a programmed terminal at no cost, assisted installs and re-programming existing terminals.

• Conducted periodic customer service, quality assurance visits with the merchant clients

• Prepared and presented competitive sales proposals.

• Submitted 35-40 approved merchant agreements on a monthly basis. Education

Associate

High school diploma or GED

Skills

• Quickbooks (5 years)

• Bookkeeping (5 years)

• Front Office

• Billing

• Payroll

• Marketing

• Accounts Payable

• Scheduling

• Microsoft Office

• Microsoft Excel

• Data Entry

• Receptionist

• Typing

• Human Resources

• Data Entry

• Microsoft Excel

• Microsoft Office

• Office Management

• Outlook

• Receptionist

• Typing

Assessments

Management & leadership skills: Impact & influence — Highly Proficient October 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Work style: Reliability — Highly Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Sales skills — Highly Proficient

July 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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