Professional Summary

Skills

Experience

Curtis L. Woods

**** ******* **, ****** ****, MO 64111

816-***-**** - adx279@r.postjobfree.com

Dependable Retail industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Customer service Conflict resolution

Problem-solving Employee training and

development

Staff hiring Manage operations

Human resources Time management

Team building and leadership Employee relations

08/2017 to Current Concierge

Signature Properties - Kansas City, Mo

Maintained safe environment by monitoring security systems and cameras and inspecting property for damages, incidents, and misconduct.

Coordinated the efficient and secure delivery of guest luggage, mail and packages.

Conveyed concerns from residents to property management and aided in developing resolutions.

Greeted residents and guests cordially when entering property. Monitored work orders for maintenance needs and executed 24hour follow-ups to verify completion.

Maintained and updated files and records to support efficient Condo operations.

08/2016 to Current Associate Manager

Ulah - Westwood, KS

Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

Ensured all customers received friendly, quick, and efficient service. Stayed current with all store initiatives and communications, sharing with associates as required.

Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

10/2008 to 04/2016 Associate Manager

Halls/Hallmark - Kansas City, Missouri

Stayed current with all store initiatives and communications, sharing with associates as required.

Partnered with the Men's Buyer and department manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety.

Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.

Ensured all customers received friendly, quick, and efficient service. Developed and maintained effective working relationships with team members, management, and customers.

Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.

Maintained focus on promoting and driving sales, including the execution of next season planning.

Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Coached and managed performance for store associates and developed bench of talented workers.

05/2005 to 10/2008 Store Manager

Armani Exchange - Kansas City, mo

Education

Set clear performance expectations for employees and implemented improvement plans to help each reach targets. Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.

Encouraged team-oriented culture with common sales, service, and productivity goals.

Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.

Taught employees how to connect with customers, build trust, and independently handle routine concerns.

Evaluated store associates regularly to spot and develop new leadership talent.

05/1999 to 09/2008 Assistant Store Manager

Armani Exchange - Kansas City, mo

08/2007 GED:

Penn Valley - Kansas City, mo

Contact this candidate