Customer Service Real Estate

Experience

Utiliquest, Discovery Staffing

Field Check Auditor Nov 2019 – Feb 2020

Used field check software to generate service tickets for audits of underground utilities.

Helped locate ticketed areas through Google maps. Escalated high risk ticket areas to managers.

Maintained Microsoft Excel database of multistate tickets and locations.

Confirmed each field and site visit was accomplished for each ticket dispatched for location, address, and area of excavation.

Reviewed ticket scope to ensure ticket instructions and notes, as well as corporate and client documentation requirements are met.

Located and troubleshoot difficult utilities accurately.

Communicated via phone and email with customers.

Main Street Renewal, Atlanta, GA

Trade Specialist Jan 2019 – July 2019

Performed general house maintenance and repairs including paint wall, hang drywall, patch and repair flooring and install/repair roofing. Maintained and installed landscaping.

Operated hand and power tools.

Prepared work sites, installed protective and masking barriers, dig and excavate dirt, removed and organized debris, and performed daily job site cleanup.

Cleaned and made home repairs for real estate sale and rental properties.

Serviced real estate sites throughout entire Atlanta metropolitan area.

I Hop, Newark, DE

Cook, Host, Server, Dishwasher Nov 2014 – Oct 2018

Prepped food, set up, cooked and served on hot food line according to daily venue menus for hi-volume national chain restaurant. Maintained and replenished stock. Cleaned, sanitized and organized work area daily.

Read recipes and planned schedule of preparation to execute large batch recipes according to daily venue menus; completed production records for food usages and waste.

Followed safe handling procedures and food safety guidelines for time, temperature and dates; labeled and rotated stock per FIFO/LIFO guidelines; used appropriate personal protective equipment

Greeted customers at the door and escorted to table.

Bussed and cleared tables.

Radio Shack, Middletown, DE

Manager Jan 2017 - August 2017

●Opened/closed store, handled cash drawer and bank deposits.

●Greeted customers and helped find devices or merchandise for customers.

●Inventory all delivered stock to the store; set up store displays.

●Sold nationally branded products; aided in customer inquiries of product use and function.

●Well rounded knowledge of branded products.

Generation - Wilmington, Wilmington, DE

Customer Service Job Training/Mentoring January 2017

●Selected through completive application process to participate in 120-hour, 6-week national customer service supervisor and customer care job training program.

●Demonstrated expertise in customer service, cash transactions, adaptive communication, cross-selling, problem solving, teamwork, and empathy for customers.

●Excelled in role-plays, simulations, and participated in site visits to local retail and hospitality companies.

Education

Gwinnett Technical College

Associates Degree, Drafting Technology, in progress

Expected Graduation December 2022

James H. Groves High School Newark, DE

High School Diploma, June 2015

Awards

Civil Air Patrol, Auxiliary Airforce, New Castle, DE

2nd Lieutenant June 2007 – Dec 2012

●Pararescue Training, Albuquerque, NM

●Executive NCO Basic Encampment, Rierstertown, MD

●National Emergency Services Academy Advanced Training Indianapolis, IN

●National Emergency Services Academy Basic Training Indianapolis, IN

●Basic Encampment at Camp Fretted, MD

References available upon request.

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