Bette McDowell

adx24s@r.postjobfree.com - 614-***-****

Education:

School of Journalism, The Ohio State University Columbus, OH

Diploma, Mifflin High School

Work Experience:

Sunbelt Rentals

Credit & Collections Representative Feb 2017-Current

Collections on Commercial accounts with outstanding invoices

Work closely with the customer to help maintain a good account status

Initiating customer collection-calls and obtaining job information

Participated in several lien notice development courses that helps to understand the lien process.

Wells Fargo Dealer Services Oct 2015 – Feb 2017

Collector III

●Demonstrating good customer service skills while initiating outbound calls and receiving inbound calls from customers

●Negotiating account resolution and accurately inputting and documenting actions within the collection systems while maintaining company performance and productivity standards

●Maintaining up-to-date customer contact information in the collections systems

●Initiating external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, and account settlement) or administrative work, which supports the impounding or repossession of vehicles

Discover Financial Services, New Albany, OH Jul 2014 – Oct 2015

Team Coach

●Manage the day to day collections operations

●Help manage the team's performance to help achieve establish goals

●Coach and help ensure that all calls meet compliance and call quality expectations

●Organize call calibrations to help improve collection techniques

Discover Financial Services, New Albany, OH Nov 2013 – Jul 2014

Senior Account Representative

●Collection of charged off accounts in the recovery department

●Received 100% on customer engagement and compliance calls

●Supports collection goals and participates in the team's contest committee

●Consistently meets departments' expectations

Weltman, Weinberg and Reis, Grove City, OH Feb 2009 – Aug 2013

Collections Supervisor

●Managed and coach the collections staff to achieve monthly goals during collections calls

●Successfully met department's team goals at least 10 out of 12 months

●Coached collectors, interviewed, and interacted with clients during conference calls and during one-on-one daily updates

●Motivated and created a team atmosphere to help increase collection's techniques

Central Ohio Credit Corporation, Reynoldsburg, OH Mar 1999 – Nov 2008

Collections Supervisor

●Managed more than 20 staff members during collection calls

●Implemented morale building- weekly meetings

●Consistently obtained the top ranking team throughout the department

●Assist on all compliant calls and obtained daily productivity reports

Alliance Data Systems, Columbus, OH Sep 1988 – Nov 1997

Collections Representative

●Expanded customer service skills while collecting on delinquent accounts

●Trained new associates.

●Top performer awards in collections for eight years

●Developed excellence in trained courses in customer service, collections and accounting

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