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Customer Service Credit Cards, craft specialty drinks, leadership.

Location:
Fereej Ibn Dirham, Qatar
Salary:
4000
Posted:
July 04, 2023

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Resume:

WORK E X P E R I E N C E

September **, **** – Present

Senior Barista / Roastado Roastery and Brew Bar Qatar Knowledgeable of the different brewing fundamentals and different brewing methods that our company offers.

Sells and demonstrates how to use Equipment, Coffee Machines, Coffee Grinders, and also Coffee Beans.

Do Cashiering and also being the Barista and Waiter at the same time depending on the availability of the staff on duty. Trains and educates customers or Clients about the coffee that our company provides for example what is the origin, variety, altitude, and also flavor notes of our coffees.

Fix or clean equipment and machines, making sure that our machines are functioning at their 100%.

Utilize Knowledge of Coffee Drink combinations to prepare highly-specific coffee drinks.

Stock workstations and maintain a sanitary and tidy work area. ENGLISH

ARABIC

DZONGKHA

L A N G U A G E

CAREER OBJECTIVE

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization and to solve problems in a creative and effective manner in a challenging position. CAREER SUMMARY

Result-focused Barista with over 10 years of experience working in busy coffee shops, food service, hospitality, and quality food and coffee. I have been working as a Cashier and Barman also where I provide and Bring a variety of skills and techniques and proficiency in delivering high-quality customer service to increase the patron base.

P E R S O N A L I N F O

Nationality

Date of Birth

Age

Gender

Marital Status

Q.I.D

:

:

:

:

:

:

Bhutan

09-12-1992

27

Male

Married

294********

+974-********

KINLEY PENJOR

adx23v@r.postjobfree.com

Doha,Qatar

C O M P U T E R

S K I L L S

Proficient of using computer: MS

Office (MS Word, MS Excel,

Microsoft Dynamics AX.

Windows ( 7 to 10 vista & XP )

E-mail Management ( WebMail )

Internet Browsing

Searching and locations

Social media and web search

E D U C A T I O N

Graduation

Yanchenphug Higher Secondary

School (Commerce), BHUTAN

2014.

Grade 10

Yangchenphug Higher

Secondary School (Computer),

BHUTAN 2010.

E

2017-2019

Barista / Starbucks Coffee Corp. Doha, Qatar / Shaqab Abela company Calling out Drinks at the hand-off area for the customers. Taking orders from customers at the POS area and making sure that I take their orders correctly or by their preferred taste. Making hot coffee, and frappuccinos, and also warming pastries, and preparing cakes for the customers.

Cleaning or bussing tables if appointed by the Floater or the one in charge in the bar.

Counting stocks of cups and tissue and straws and also cleaning the store if there are no customers or if the store is not that busy. Creating a culture of warmth and belonging, where every customer is welcome.

Delivering my best in all that I do, and holding myself accountable for results.

Being present, connecting with transparency, dignity, and respect. T R A I N I N G

IT from ATHANG Training Academy in Bhutan for 3 months. Volunteered in PYYP (Police Youth Partnership Program). Volunteered in Community service, Participated in daily Priorities, taking responsibility for cleaning tasks.

HABC Level 2 award in Emergency First Aid at work. S K I L L S

Friendly customer service

Milk & latte art

Coffee brewing & extraction

Food and beverage pairing

Food inventory management

Oral communication

Time management

Collaboration

Latte art

Cash handling

POS operations

F&B Safety and Sanitation

R E F E R E N C E S

Glenn

Head Senior Barista

Roastado Roastery and Brew Bar

Qatar +974 - 5561 1580

Siyad

Assistant Human Resource Officer

Shaqab Company

+974 - 3397 3049

D E C L A R A T I O N

I sincerely hope that my application will receive your kind attention and I am most anxious that an opportunity for an interview is given to me soon. 2014-2017

Cashier and Barista / Roastado Roastery and Brew Bar, Qatar Prepare coffee and mocktails and smoothies and shakes depending on the order of the customer.

Did Cashiering by entering drinks into the computerized cash register, handling cash, and making the change. Process Credit cards, open, close, and balance Cash Drawer.

Serve beverages and prepared food, like cookies and pastries. Receive and process payments (cash and credit cards). Maintain stock of clean mugs and plates.

Check if brewing equipment operates properly and report any maintenance needs.

Comply with health and safety regulations.

2013-2014

Barista / TAJ Resorts and Palaces F&B Department, Bhutan Takes and serves customers depending on their preferred order of drinks and food.

Cleaning tables, chairs, and also floors and making sure that the place is neat and clean.

Make sure that the customers are satisfied with their orders. Did Cashiering by entering drinks into the computerized cash register, handling cash, and making changes.

Process Credit cards, open, close, and balance Cash Drawer.



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