Customer Service Manager
Resume:
Jabamalaimary.J MOBILENUMBER: 848-***-****
Madukkarai,
Coimbatore-641105
adx22y@r.postjobfree.com
OBJECTIVE
Friendly and helpful customer service with a dedication to giving excellent service. Experience working in call centers in the Telecommunication industry for the past 6 years. And problem- solving ability that helps resolve customer issues satisfactorily. Strong leadership skills that help customer service representatives on the team work toward specific goals and to a high standard of quality
Profile
Degree/
Examination
Name of the Institute University
Board
Year of
Passing
Percentage
Secured
B.com CA CBM Arts and
Science college,
kovaipudhur.
Bharathiar
University
2016 62
H.S.C Govt HR sec school,
Madukaraimarket.
StateBoard 2013 69
S.S.L.C Govt HR sec school,
Madukaraimarket.
StateBoard 2011 72
MBA Finance Sentamil Institute
Distance Educations
Bharathiar
University
2018 61
SKILLS
• Ms tally
• Ms office
STRENGTH
• Self Confident
• Self Motivated and Hardworking
INTERESTS
• Cooking,Songs, Reading books,etc,…
Working Experience:
• Hermetic Business Solution PVT LTD, Working as a Call Agent From 20 th Aust 2016 to Jan 14th 2018. Handling with prepaid process promoted to data packs and postpaid related upgrade the postpaid products.
• Team Leader From Nov 2018 to 01 Mar 2021, Post to Pre Calling and CPM Calling, Listened to customer complaints over the phone and developed solutions and Retained the customer.
• Virtual Service Manager From 01 March 2021 to till, handling the COCP enterprise customer. Responsible for Achieving the team target and revenue generation thru Postpaid Clients from the existing plan.
Personal Information
Name :Jabamalaimary .J
Father Name :S .John William
Date of Birth :19/06/1995
Gender :Female
Nationality :Indian
Status :Unmarried
Language Known :Tamil,English
Declaration
I hereby declare that details given above are true to the best of my Knowledge. Yourstruly,
Place: Coimbatore JabamalaiMary.J
Date:
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