Shana Jones

662-***-**** • Sardis, MS ***** • adx1zi@r.postjobfree.com •

PROFESSIONAL SUMMARY

Client Services Customer Relationship Management Account Management Detail-oriented, deadline-driven, and hardworking professional with 10+ years of experience. Efficient at verbal and written communication, and an independent problem-solver who also excels in a team environment. Adept at working in highly sensitive, confidential environments while maintaining thoroughness and time management. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. WORK EXPERIENCE

Home Depot 02/2023 - PRESENT

Customer Service Representative-Chat Support

• Gathered credentials and verified required information.

• Received and responded to multiple live chats.

• Actively listened to the customer, taking their request for product or services.

• Ability to communicate clearly and professionally in a written format.

• Provided information to the customer and placed appropriate notes in the system indicating exactly what action was taken or needs to be taken.

• Ensured proper security procedures are followed in all customer interactions. Mortgage Trade - Oxford, MS 06/2016 - 07/2022

Data Entry Specialist

• Ensured timely completion of tasks to meet contract guidelines.

• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Compiled and verified accuracy and sorting information to prepare source data for computer entry.

• Produced monthly reports with advanced Excel spreadsheet functions.

• Supported data entry across departments as requested, switching promptly to new projects.

• Remained focused for lengthy periods to accurately perform work with adequate speed.

• Transcribed data, verifying information to deliver projects with 100% accuracy.

• Maintained data entry quality levels of 98% to support team productivity and efficiency. Asurion 08/2015 - 06/2016

Technical Support Representative

• Demonstrated advanced product knowledge to solve customer issues. Shana Jones 662-***-****

• Assisted customer in understanding products, components and systems using technical demonstration.

• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

• Served as first point of contact for incoming technical service calls and emails.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Maintained composure in a high production and changing environment while navigating multiple screens and PC applications and adapting to new technologies. D & D Construction – Batesville, MS 08/2007 - 08/2015 Financial Assistant/Payroll Specialist

• Onboarded new employees in time reporting and payroll systems.

• Provided information by answering employee questions about payroll-related matters.

• Followed IRS guidelines and state regulations when submitting payroll taxes.

• Prepared monthly and year-end closing statements, financial documents and invoices.

• Coded invoices and other records to maintain organized and accurate records.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Processed voids and reissues created the non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals. EDUCATION

University of Mississippi – University, MS

Bachelor of Arts -Managerial Finance

South Panola High School – Batesville, MS

Bachelor of Arts -Managerial Finance

PROFESSIONAL SKILLS

• Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities.

Contact this candidate