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Customer Service Supply Chain

Location:
Brentwood, CA
Salary:
130,000
Posted:
July 03, 2023

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Resume:

Carleton C. Booker

Transportation Manager

Expert Leadership in Cost-Effective Supply Chain Management Visionary, forward-thinking supply chain and logistics leader offering progressive growth and outstanding success streamlining operations across a broad range of industries. Demonstrated accomplishments in the areas of supply chain management imports exports dispatching transportation, shipping, cross docking port operation, purchasing, production planning, operations, long-haul performance improvement and project management. Exemplary leadership with the ability to foster cross-functional collaboration with the highest adherence to job safety practices. Build teams, build new cultures, build people, build excellence.

Key differentiator: Polished negotiation and relationship management skills with the ability to inspire teams to outperform expectations. Effective communicator who can easily interface with professionals of all levels and cultivate relationships based on trust and loyalty. Profile & Value:

Logistices/Routing

Fleet Management

Trucking Operation

Supply Chain/ Dispatching

Warehouse Management

Oversee 45+Employee

Customer Services

Staff Development & Training

DOT/BIT

State CARB TRU, Truck Units

Zero-Emission Fleet Regulations

Professional Summary

Transportation -Logistices Manager Feb-21 Current

ItalFoods So. San Francisco, Ca

Responsible for day to day transportation operations. This includes driver management, load planning, and customer service functions needed to ensure customer satisfaction. The operational functions include revenue generation, safety, recruiting, equipment maintenance monitoring, and driver payroll. This must be accomplished in conjunction with meeting the key performance indicators established by the Dedicated Logistics Manager, Operations Manager and our customer.

Responsibilities:

● Driver Support: Build and maintain driver relationships through understanding and meeting driver needs. These needs include but are not limited to home time, payroll, utility, equipment breakdowns, logging violations, equipment issues, etc.

● Assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, stops, directions, etc. with driver needs and availability. This is done using the AS400 computer system, Qualcomm satellite, face-to-face communication, and phone.

● Monitor driver's load assignments to achieve customer service expectations.

● Maximize asset utility while focusing on idle reduction and mpg improvement strategies.

● Manage driver utilization to meet and exceed account goals to provide customer value.

● Monitor driver’s safety needs, pre-trip inspections, and CSA scores to ensure safe, legal, and on-time delivery of freight.

● Ensure home time is met for all drivers in accordance with account policies.

● Customer Support: Coordinate maintenance needs of driver’s equipment to ensure scheduled services, recalls and breakdowns are completed in a timely manner.

● Establish and maintain positive and professional working relationships with drivers, internal associates, and customers.

● Understand and adhere to our customer’s dynamics, service expectations, goals, and initiatives as they relate to improving value for the Customer and Werner.

● Additional customer support may include but is not limited to, handing load paperwork, monitoring yard drivers, completing yard checks/trailer pool management, etc.

● Additional Support: Complete required account reporting for internal and external customers.

● Interface with various departments such as billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors.

● Ensures compliance with all policies and procedures while making safety-conscious decisions and promoting a safety culture.

● Continually focus on driver retention.

● Work closely with the Dedicated Logistics Manager and/or Operations Supervisor to fill and maintain a full board of drivers.

● Daily reporting of driver Days in Service (DIS). Accuracy and attention to detail are critical due to the impact of account billing.

● Perform related duties such as backing up the Dedicated Logistics Manager, auditing or compiling reports, or other assigned tasks by account leadership.

● Perform other related duties as assigned by the management of the Logistics dept, fleet management. Logistic-Transportation Manager Feb 2016 –Dec2021

Fast Way Xpress Oakland CA

Provides leadership and strategic direction for all logistics and transportation related to trucking in the Division long/short haul and develops the strategic and operating plans. Responsible for growing the business while complying with all company regulations and Third-party logistics. Works closely with sales staff, operations staff, and customers to ensure that the appropriate logistics activities are exercised in meeting delivery needs of the division and its customers. Develops and maintains appropriate systems and procedures for measuring the costs, productivity and efficiency of transportation services and assets, as well as ensuring such information is adequately disseminated throughout the organization. Serves as a part of the company-wide transportation and logistics team to ensure consistent application of best practices where appropriate as well as efficient use of the company’s logistics assets across the entire company footprint.

Ensuring success for the transloading, container depot, and warehouse operations.

● Implement operational efficiencies to keep costs in conformance with budgetary expectations.

● Provide transloading material handling solutions to fulfill needs of the customer.

● Verify operational safe practices are being adhered to. Establish and maintain a culture of safety with regular review/audit.

● P&L accountability.

● Coordinate the training and development of Loaders, Driver, Operator, Warehouse Technicians.

● Ensure operator equipment is maintained and supplies are in order, inventory management.

● Lead continuous improvement activities and develop new programs as needed.

● SOP creation, maintenance, and review.

● Coordinate activities with Account Services, Transportation, and Maintenance Departments.

● Incident investigation.

● 15 years of Air Cargo Flow at Origin/Export for air transporter.

● IATA/Unit Load Device Dimensions Cargo Handling,,Arrange bookings with Air Freight Forwarder

● The Draft of the airway bill complete with the cargo details, shipper and destination details, and flight schedule details is prepared and confirmed by both the Freight Forwarder and the Shipper.

● Unit Load Device Dimensions,Custom Clearance

● The loading into the ULD and stowed into the airplane.

● Import duty and tax based on its tariff code, or Harmonised System Code (HS Code), and collected from appointed agents on behalf of the consigne

● Airliner Name

● Primary Barcode

● Airway Bill Number

● Destination Address

● Consignee Name

● Flight Identification

● Contact Information.

Transportation/ Warehouse Operation Manager Feb 2014 – Feb 2016 Three Rivers Trucking Oakland CA

Directed all areas concerning transportation and facilities, dispatched owner operator driver and company driver for pick-ups and deliveries. Tactical execution to ensure operational efficiency of deliveries of containers to Ports. Ensured controls were maintained within the dock and facilities with full accountabilities for the timely and accurate coordination of products that transit from customer and the Ports of Oakland.

Oversaw movement of trans-loads to ensure accurate and workflow efficiencies are performed in a cost-effective manner.

Tracked sales orders to support the business needs while maintaining high degree of quality.

Controlled refrigerated exports, refrigerated trans-loading, export inspections and Drayage.

Leveraged expertise to recommend and implement continuous improvements to both internal and external logistics systems and processes for imports and exports.

Provided leadership and critical training for the driver personnel/dock worker for the proper operation of the facility, including all equipment and the handling of products.

Managed department performance by performing evaluation and maintenance of product, turnover ratios, pick-ups, and turnaround time for customers.

Distribution Warehouse Logistics Manager

Lifestyle Solutions Fremont, CA Feb/2013-Feb 2014 Directing all areas concerning warehouse management, logistical planning, and tactical execution to ensure operational efficiency, safety, and controls are maintained within the warehouse with full accountabilities for the timely and accurate coordination of products that transit through the warehouse.

Oversaw material handling and organization of inventory to ensure accurate inventory rotation and workflow efficiencies were performed in a cost-effective manner.

Tracked purchase orders to support the business needs while maintaining high degree of quality assurance.

Leveraged expertise to recommend and implement continuous improvements to both internal and external logistics systems and processes.

Provided leadership and critical training for the warehouse personnel in the proper operation of the facility, including all equipment and the handling of products.

Managed department performance by performing evaluation and maintenance of inventory, turnover ratios, order-fill rates, and turnaround time for customers. Warehouse Distribution Logistics Manager

SiliconDust USA Pleasanton, CA 2011-2013

Managed daily activities of all associates while ensuring proper workflow and customer satisfaction.

Monitored operations and ensured maintenance of production rates in the facility.

Hired and trained new personnel and managed all safety requirements in the facility.

Managed and coordinated all activities and staff related to procurement and supply services.

Ensured site compliance to specific policies regarding internal controls for departmental purchasing activities - imports and exports.

Organized inventory with precise accuracy and identified any errors for immediate correction.

15 years of Air Cargo Flow at Origin/Export of air transporter.

● IATA/Unit Load Device Dimensions Cargo Handling,,Arrange bookings with Air Freight Forwarder

● The Draft of the airway bill complete with the cargo details, shipper and destination details, and flight schedule details is prepared and confirmed by both the Freight Forwarder and the Shipper.

● Unit Load Device Dimensions,Custom Clearance

● The loading into the ULD and stowed into the airplane.

Import duty and tax based on its tariff code, or Harmonised System Code (HS Code), and collected from appointed agents on behalf of the consigne

Airliner Name

Primary Barcode

Airway Bill Number

Destination Address

Consignee Name

Flight Identification

Contact Information.

Education & Technical Competencies

Candidate for a Program Certificate in Transportation and Logistics Management American Public University

Certification in Logistics

Institute of Management, San Francisco University

Master’s Degree, Sacramento Bible College

Bachelor of Arts, California Baptist University

Associate of Arts, Business, Riverside College

Additional Expertise & Technical Competencies

Logistic operations Regulatory compliance Budget Setting & Forecasting Logistics Outsourcing Safety Procedures Organizing Shipments Transportation Management Fleet Management Tracking Inventory Corporate Strategies Supply Chain Development Warehouse Management Legal Compliance Issues International Logistics

Proficiency: SAP, Tritium, MS Office Suite (Word, Excel, PowerPoint and Outlook), Windows XP/Vista/7



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