NH Norma J Hatton

DAYTON, OH ***** 937-***-**** adx1xy@r.postjobfree.com

PROFESSIONAL

SUMMARY

SKILLS Electronic Medical Record

Office Supplies and Inventory

Records Maintenance

Reminder Calls

Telephone Etiquette

Critical Thinking

Medical Records Management

EMR Systems

Patient Callbacks

HIPAA Guidelines

Front Desk Operations

CPT Coding

Patient Scheduling

Medical Records Verification

Patient Health Information Access

Petty Cash Management

Co-Payment Collection

Appointment Scheduling

Patient Referral

Patient Relations

Answer Telephones

Teamwork and Collaboration

WORK HISTORY PHLEBOTOMIST/ MEDICAL RECEPTIONIST 08/2020 to 08/2022 Valley Medical Primary Care 6611 Clyo Rd Centerville, Ohio 45459 Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed multi-line phone system and pleasantly greeted patients. Helped patients complete necessary medical forms and documentation. Checked patient insurance, demographic and health history to keep information current.

Maintained current and accurate medical records for patients. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Supported office staff and operational requirements with administrative tasks.

Responded to correspondence from insurance companies to verify patient's coverage.

Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care. PHLEBOTOMIST 04/2017 to 08/2020

CompuNet Clinical Laboratories 540 Lincoln Park Dr Completed proper sanitation and cleaning of equipment and work areas between patients.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Used personal protective equipment correctly to protect coworkers and patients.

Stocked phlebotomy cart or carrier with appropriate supplies. Centrifuged blood samples as outlined in clinical protocols. Reviewed patient records for accuracy and completeness. Conducted venipuncture and other CT procedures.

Organized daily work based on collection priority. Packaged and shipped specimens to central lab daily. Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.

Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists. EDUCATION Ged General Studies

Northridge High School, Dayton, OH

PHLEBOTOMIST Phlebotomy 12/2014

MVCTC, Trotwood, OH