KELLY BRITTON

Cape Coral, FL *****

239-***-**** - adx1wy@r.postjobfree.com - WWW: Online Digital Resume

PROFESSIONAL SUMMARY

Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Motivated with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Experienced server with over twenty years. Excellent reputation for resolving problems and improving customer satisfaction.

Upbeat bartender with outstanding coordination and memorization skills. Twenty-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Always prompt and available. Willing to accommodate any position needed. Outgoing and compassionate personality that enjoys making others happy. SKILLS

Guest Satisfaction

Restaurant Operation

Warm and Friendly

Order Accuracy and Delivery

High-Volume Dining

Customer Relationship Management

Team Player

Customer Loyalty

Employee Development

Natural Leadership

Wine and Liquor Service

WORK HISTORY

08/2019 to 09/2022 Server Shift Leader and Bartender Salty Crab Bar & Grill – Ft Myers Beach, FL

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly. Cultivated warm relationships with regular customers. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Explained menu items and suggested appropriate options for food allergy concerns.

Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Managed food resources, memorized orders and coordinated customer service. Bussed and reset tables to keep dining room and work areas clean. Checked identification for minimum age for sale of alcoholic beverages. 10/2017 to 06/2019 Server

Wingnuts – Cape Coral, FL

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept register accurate through correct billing, payment processing and cash management practices.

Checked identification for minimum age for sale of alcoholic beverages. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

04/2015 to 10/2017 Server

Papa Joe's Italian Restaurant – Cape Coral, FL

Noted special patron requests and followed up with kitchen to confirm delivery. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.

Cultivated warm relationships with regular customers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

09/2006 to 11/2011 Bartender Shift Manager

Bucketts – Ft Myers, Florida

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift. Kept bar presentable and well-stocked to meet customer needs. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Upsold daily specials and beverage promotions to exceed daily sales goals. Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Consulted with managers to organize special events and promotions. Managed cash and bar revenue during special promotions or sporting events. EDUCATION

03/2018 Medical Coding And Billing : Medical Insurance Billing Keizer University - On Line

01/2000 Associate Of Applied Business: Business

Edison Community College - Ft Myers, Fl

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