Curriculum Vitae of Shannon Kisten

PERSONAL INFORMATION

Name : Shannon Kisten

ID Number : 821**********

Nationality : South African

Demographic Profle : Indian, male

Languages : English

Availability : Immediate

Contact Details : 071*******

Physical Address : 44 Tristan Place. Maple Drive. Northwold Driver license : N/A

FORMAL EDUCATION

Name of School : Zakariyya Park Combined School

Qualifcation : Highest Standard Passed Grade 11 – Standard 9

● Subjects English, Afrikaans, Accounting, iology, Geography, usiness Economics Institution : irnam usiness College

Qualifcation : Programme in Human Resource Management (incomplete) N.B: Documents available on request.

CAREER CHRONOLOGY

Name of Company Invade Digital Media

Period Employed June 2021- June 2022

Position Held Sales and Marketing/ Account Manager Reference Craig Schelin CEO 087-***-****

DUTIES AND RESPONSIBILITIES

● Day to Day running of company.

● Setting up appointments with new and exisisting clients.

● Following up on client payments.

● Selling of websites telephonically.

● Identifying new tools for clients campaigns and websites to gain more traction.

● Daily follow ups with clients and production department in regards to clients websites and campaigns.

● Following up on deposits and assisting clients with account queries.

● Reporting to clients is Google Campaigns.

● riefng in New websites and developing sites with developers.

● Assisting exisisting clients with new strategies.

● Content creation.

● Identifying new usinesses to Eork with for clients social media campaigns(Inluencers)

● Creating new marketing content for companies social media campaigns. Curriculum Vitae of Shannon Kisten

Name Of Company ET Digital

Period Employed May 2019- June 2020

Positon Held Sales & Marketng

Reference Keith Levestein CEO 010-***-****

Reason For Leaving Retrenched Due To Covid-19

DUTIES AND RESPONSIBILITIES

● Cold calling new clients on a daily basis

● Setting up appointments for myself and Ceo.

● Following up on quotes

● Sourcing new leads on a daily basis

● Following up on payments

● Eebsite redesign and management

● Social media accounts manager ( Running of all social media accounts )

● Content creation on a daily basis for all social media accounts

● Copy writing

● Client services

● Developing new ways to cross sell products and services

● Managing companies Google My usiness Profle

● Interviewing and hiring of staf

● Training of new telesales

Name Of Company Squeaky Neat

Period Employed Nov 2018– March 2019

Positon Held Sales & MarketnggHead Of Adming Manager Reference Cece Equere CEO

Reason For Leaving Company Closed Down

DUTIES AND RESPONSIBILITIES

● Cold calling new clients on a daily basis

● Setting up appointments for myself

● Following up o quotes

● Managing and booking cleaning schedules daily

● Sourcing new leads on a daily basis

● Managing of all staf from admin to cleaners

● Following up on payments

● Eebsite redesign and management

● Social media accounts manager ( Running of all social media accounts )

● Content creation on a daily basis for all social media accounts

● Copy writing

Curriculum Vitae of Shannon Kisten

● Client services

● Developing new ways to cross sell products and services

● Managing companies Google My usiness Profle

● Daily site visits to new client and exisisting clients

● Interviewing and hiring of cleaning staf

● Interviewing and hiring of admin staf

● Training of admin staf, ie cold calling

Name Of Company Petro Gulf

Period Employed Jan 2018– Nov 2018

Positon Held Telesales g Social Media & Online Marketng Reference Viveshen Naidoo (CEO) 083-***-****

Reason For Leaving Squeaky Neat Made me a beter ooer DUTIES AND RESPONSIBILITIES

● Cold calling new clients on a daily basis

● Setting up appointments for Sales Rep and CEO

● Direct selling of diesel telephonically

● Following up on all quotes sent

● Sourcing new leads on a daily basis

● Ensuring all telephonic diesel orders were correctly handled and scheduled for delivery

● Following up on payments

● Eebsite redesign and management ( Created new website for company )

● Social media accounts manager ( Running of all social media accounts )

● Content creation on a daily basis for all social media accounts

● Copy writing

● Creating and managing companies Google Adwords campaigns Name Of Company Interface Media

Period Employed February 2017 – November 2017

Positon Held Telesales

Reference Telesales Manager 011-***-****

Reason For Leaving Unfairly Dismissed

Company agreed to setlement payment April 2018

DUTIES AND RESPONSIBILITIES

● Daily cold calling to set up meetings for sales reps

● Setting up a minimum of 8-10 qualifed meetings per day

● Leads provided by company via database

Name Of Company Kinoosa Webspresso

Curriculum Vitae of Shannon Kisten

Period Employed June 2016 – Jan 2017

Positon Held Telesalesg Account Manager g Content Creaton g Ops Reference Peter Kokosiouli(CEO) 0823221447g0113670600 Reason For Leaving Mutual Agreement -

DUTIES AND RESPONSIBILITIES

● Day to Day running of Telesales and Sales Department

● Eeekly training sessions for sales reps on new developments and products

● Ensuring daily targets by all telesales and sales are met

● Selling of websites and online marketing telephonically

● Existernal Sales On A Eeekly asis-3 times a week (2016)

● Cold Calling

● Daily follow ups with clients and production department in regards to clients content

● Following up on deposits and assisting clients with account queries

● Sourcing new business daily

● Assisting Reps with daily stats

● Assisting telesales daily with lead generation and appointments

● Daily reporting to Management on telesales and sales reps.

● Eeekly training sessions with telesales on telephonic pitches and closing techniques

● Accounts Manager

● Google Campaign Manager

● Social Media Campaign Manager

● Client Services Agent

● Content and Copy Eriting

Name of Company Innovaton Media

Period Employed October 2015-April 2016

Position Held Operations Manager/ Accounts Manager Reference Gregg Van Noten 083******* (MD/CEO/Owner) Reason For Leaving MD changed structure afer appointing me as GM. DUTIES AND RESPONSIBILITIES

● Day to Day running of JH Telesales and Sales Department

● Eeekly training sessions for telesales and sales reps on new developments and products

● Ensuring daily targets by all telesales and sales reps are met

● Selling of websites and online marketing telephonically

● Cold Calling

● Daily follow ups with clients and production department in regards to clients content

● Chasing deposits and assisting clients with account queries

● Sourcing new business daily

● Assisting Reps with daily stats

● Assisting telesales daily with lead generation and appointments

● Daily reporting to Managing Director on telesales and sales reps.

● Eeekly training sessions with telesales on telephonic pitches and closing techniques

● Accounts Manager

Curriculum Vitae of Shannon Kisten

Name of Company : CANON SOUTH AFRICAgIMAGENATION

Period Employed : April 2015 – September 2015

Position Held : usiness Generator

Reason for Leaving : Time Period for commission to be paid to long. Reference : Stephen orain 011-***-****

DUTIES AND RESPONSIBILITY:

● Cold Calling

● Setting Appointments for Reps

● Sourcing New usiness Daily

● Upselling To Current Clients

Name of Company : 100 Degrees Online Marketng

Period Employed : February 2014 – December 2014

Position Held : Telesales Manager

Reason for Leaving : Opened A usiness Eith a usiness Partner Reference : Jarod Hoekstra 011-***-****

DUTIES AND RESPONSIBILITY:

● Day to Day running of JH and D N Call Centers

● Cold Calling

● Setting Appointments for Reps

● Sourcing New usiness Daily

● Upselling To Current Clients

● Selling of websites and online marketing telephonically

● Ensuring daily targets by all call centre agents are met.

● Reporting to national sales Manager and directors on daily basis

● Assisting Telesales in reaching all targets

● Accounts Manager

● Training of all telesales for Johannesburg and Durban Name of Company : Search Pro

Period Employed : August 2013 – October 2013

Position Held : Telesales Team Leader

Reference : Derek Macik 078-***-****

Reason For Leaving : CEO Retrenched All Staf

DUTIES AND RESPONSIBILITY:

● Cold Calling on a Daily asis

● Making 8-10 appointments a day

● Sourcing New usiness on a daily basis

● Maintaining customer relationships.

PREVIOUS EMPLOYMENT

Curriculum Vitae of Shannon Kisten

Name of Company : Imarketng Online Business Solutons Period Employed : May 2013- July 2013

Position Held : Telesales

Reason For Leaving : Head Hunted :

DUTIES AND RESPONSIBILITY:

● Cold Calling On a Daily asis

● Making 8-10 Appointments daily

● Sourcing new Business Daily

● Maintain Good Client Services

● Liazing With Production and design departments

● Assisting production team with client queries on web design and ad words Name of Company : Search Networx

Period Employed : April 2009 – April 2013

Position Held : Telesales

Reference : Zelia Schenkl 011-***-****

Reason For Leaving : Looking For Growth And Head Hunted DUTIES AND RESPONSIBILITY:

• Cold Calling on a daily asis

• Making 8-10 appointments a day

• Sourcing Leads Daily

• Ensuring reps dairies for following day are full,

• Provide general customer services.

• Upselling to current clients

• Clients services weekly

● Accounts manager

Name of Company : Independent Newspapers

Period Employed : April 2004– December 2008

Position Held : Systems Administrator Circulation Department Reference : Gita Raposo

DUTIES AND RESPONSIBILITY:

• Daily backups of all systems

• Processing of Delivery Documents

• Liazing with management and area managers daily ensuring all documents were recieved

• Document Packaging

• Franking for all overseas subscriptions

• Assisting Circulation Department with Client Services

• Dealing with internal and existernal management daily

• General Administration.

• Assisting Accounts with payment allocations for subscriptions

• Client Services

Curriculum Vitae of Shannon Kisten

• Filing of all documentation

Name of Company : FGI Consumables

Period Employed : March 2002 – August 2003

Position Held : Telesales consultant - inbound and outbound Reason for Leaving : Company Closed Down

DUTIES AND RESPONSIBILITY:

• Cold Calling Daily

• Sourcing New usiness Daily.

• Upselling and assisting current clients

• Ensuring personal sales targets were met.

.

Self-Assessment – Shannon Kisten

Skills and Capabilities

● Self Confdent and Independent

● Pleasant and Friendly

● Good communicator with Leadership skills.

● Organising and monitoring abilities - an efcient time-manager/ prioritising

● Computer Skills

● Leadership Skills

● Problem solving skills - practical troubleshooting

● Telephone etiquette

● Managerial experience

ACHIEVEMENTS

My experience and skills have grown from starting as a Telesales to working my way up to running departments and in some instances companies fo previous employers.

I have a wealth of experience in the Digital marketing industry and am always learning and keeping up with trends of the industry.

Restructuring of Innovation Media Sales Department including training. Sales coaching for telesales as well as sales reps Innovation Media Improving telesales at Innovation Media to go from setting up 4 meetings a day a day to 8 meetings consistently. Started call Centre For 100 Degrees (Johannesburg) Training New Agents at 100 Degrees (Johannesburg and Durban) In Less than 10 months made sure that between 60 – 80 Qualified Appointments were made by agents daily at 100 degrees ( Johannesburg Branch )

Restructured and trained staff at the Durban call centre for 100 Degrees, improving call rate as well as appointment Curriculum Vitae of Shannon Kisten

setting by 60%

Top Telesales and Google Sales Winner 2012

Most Improved Telesales And Top Telesales 2011

Most Improved Telesales 2010

Contact this candidate