Customer Service Medical Assistant
Resume:
Rachelle Dudas
West Mifflin, PA *****
********.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Home Health Aide
Gallagher Home Health Services, LLC - Bridgeville, PA February 2022 to March 2023
Worked in a assisted living facility, taking care of the residents that are on our pendant program. Mostly helping with ADLs, Documenting there daily life changes if need be, assists with Showers, assist with toiletries, Medication reminders, Hoyer lifts, sit to stands and well checks/companionship, had taken over for a Home Health Supervisor position that needed filled in for. Sedan Driver
Air Star Transportation - West Mifflin, PA
October 2022 to January 2023
Driven Access Sedan.
• Loaded and unloaded vehicle
• regional driver
• Picked up and delivered Customers
• Filled out DVIRs
Dispatcher/Customer Service
Classy Cab - West Mifflin, PA
October 2022 to January 2023
• Assisted customers with questions
• Booked appointments
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Performed data entry for customer information
• Assisted customers with a warm and professional attitude
• Assisted with technical support duties
Community Care Aide
Community LIFE - Homestead, PA
August 2021 to September 2022
Traveled to participants home, Driving Experience,Adl's for participants, took care of participants that were scheduled in the center, light cooking and house keeping and called in to nurse when participants needed supplies, food, or in need of the nurse to visit home. Microsoft Teams familiar. Patient Care Aide
Arcadia Home Care and Staffing - Murrysville, PA
June 2017 to February 2022
Traveled to clients home, Driving Experience and helped with Adl's. Light cooking and house cleaning. Hoyer lift experience, reminded clients to take their medications. Experience with catheters, wheelchair from bed to bathroom, bathroom to bed or table for eating and up for the day. Home Health Aide
Transitions Personal Care - Pittsburgh, PA
June 2016 to January 2017
Bathing, dressing, grooming, transferring and positioning clients to toilet or bed and wheelchair. Drove client's too Doctor appointments and Grocery Stores. Driving experience. Uses Sit to Stand and Hoyer Lift Machine.. Assists clients with meals. Resident Care Aide
Five Star Senior Living Mount Vernon - South Park, PA February 2016 to June 2016
Caring for 33 residents at a time from bathing, dressing, grooming, transferring and positioning residents to toilet or bed and wheelchair. Oxygen therapy, urinals, catheter bags, used Sit to Stand and Hoyer Lift Machines, Specimen collection- stool/urine specimens, assisted residents with meals. Medical Assistant
UPMC (Internal Medicine) - Forest Hills, PA
April 2014 to December 2014
Medical terminology, Injections, vitals, blood draws, autoclave, electronic health records(EPIC) documenting office visit notes, EKG's,
obtained authorizations for patients, rooming patients, front and back office experience. Some Billing and coding training answering phones and returning calls. Customer Service Representative
Roses Discount Store - West Mifflin, PA
February 2011 to September 2013
Communication with customers if returns were needed,made deposits to bank, cash handling, supervised five cashiers, and
Customer service satisfaction and answered phones. Cashier
FoodLand - West Mifflin, PA
May 2006 to February 2011
Cash handling, and ringing up customers.
Famous Label's
Key Holder - West Mifflin, PA
October 2009 to June 2010
Closing and opening of the store, communicating with customers if the customer need help or had a return, answering the phone, made deposits to the bank, and cash handling. Education
High School Diploma/ MA Diploma in Regular studies/ Medical assistant program
Everest Institute-Pittsburgh - McKeesport, PA
August 2003 to June 2006
Skills
• Hoyer Lift (5 years)
• Vital Signs (1 year)
• Phlebotomy (1 year)
• Administering Injections (1 year)
• Clinical laboratory (1 year)
• Meal Preparation (6 years)
• Patient Care Aide (6 years)
• Home Care Services (6 years)
• Medical Office (Front and Back) (1 year)
• Medical Terminology (5 years)
• CareGiver (6 years)
• Medical Billing (1 year)
• HIPAA (5 years)
• Customer service (8 years)
• Typing (5 years)
• Microsoft Word, Microsoft Teams, office and excel. (6 years)
• Interviewer (1 year)
• Microsoft Powerpoint (4 years)
• Home health Aide (6 years)
• Driving Experience- non commercial Class C (10+ years)
• Dispatching (1 year)
• DIVRs (1 year)
• Data entry (1 year)
• Management (3 years)
• Home Health Supervisor (Less than 1 year)
• Retirement facilities (1 year)
• Medical Assistanting (1 year)
• Communication skills (5 years)
• Home Healthcare equipment (Sit To Stand) (5 years)
• Administrating Medications (5 years)
• ICD-10 (1 year)
• EMR Systems (1 year)
• English (10+ years)
• CPT Coding (1 year)
• Blood sampling (1 year)
Awards
President and Dean's List (High Honors)
April 2014
GPA: 3.5-4.0 attending Everest Institute for Medical Assisting Program. Certifications and Licenses
CPR
October 2021 to October 2023
CPR/ AED/ First-Aid for Infant, Child, Adult
First Aid Certification
October 2021 to October 2023
American Heart Association
BLS Certification
October 2021 to October 2023
CPR and AED
Medical Assistant
May 2013 to April 2014
Medical Assistant Diploma
Driver's License
May 2021 to July 2025
Class C-Single/Comb<26,001.
Assessments
Workplace English — Proficient
February 2021
Understanding spoken and written English in work situations Full results: Proficient
Inside sales — Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical terminology — Familiar
February 2021
Understanding and using medical terminology
Full results: Familiar
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Home health aide skills — Highly Proficient
August 2021
Providing care to patients in a home setting
Full results: Highly Proficient
Nursing assistant skills — Familiar
July 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Delivery driver — Familiar
October 2022
Interpreting instructions or signs and solving problems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
VICA, Skills USA (Habitat For Humanity) McKeesport Area High School school August 2002 to June 2006
Volunteered to travel down to Myrtel Beach, South Carolina to help build/remake a home for a small family who lost everything to Hurricane Katrina. Fundraising and Donations to help families that needs housing.
Additional Information
Skills
Microsoft Word, Office, Excel and Typing (2 years), Customer Service Representative/ Manager(8+years), Patient Care (3years), Phlebotomy (1year), Home Health (5+years), Medical assistant Training (1year), worked in a Doctors Office, experienced the front and back office of the facility (1year), vitals, EKGs, EPIC Records, all types of injections, typing patients notes and prescription refills.
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