Customer Service Web Developer

Mikael Lissouck

**** ******* ***** **, ******, TX 75287 • 214-***-**** • ***************@*****.***

https://www.linkedin.com/in/mikaellissouck/

EDUCATION EXPERIENCE

The University of Texas at Dallas, Jonsson School May 2025

Bachelor of Science in Computer Engineering: GPA 3.43

Honors/Scholarship(s)

Richland College Dec 2022

Associate of Science in Computer Engineering: GPA 3.43

Honors/Scholarship(s)

British Institute of Management and Technology June 2017

Bachelor’s in business administration GPA 3.6

PROFESSIONAL EXPERIENCE

Endeavor Marketing Group, Sales Corporate Trainer Jan 2022- June 2022

Verified Bridge, Web Developer–Volunteer May 2020 – Jan 2021

DoorDash, Dallas, TX Jul 2019 – May 2020

Customer Service

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Entered customer interaction details in ODIS to track requests, document problems, and record solutions offered

Communicated with various service providers to determine their availability and rates to assist customers

AccuWeb, Web Developer Jan 2018 – Feb 2019

Experienced in handling Web hosting, domain, troubleshoot and resolved issues involving DNS, HTTP, FTP using FileZilla, Database MySQL and VPS

Managed and coded using HTML, JavaScript, Python, CSS and utilized varieties of application program such as WordPress or Joomla to create templates

Updated system information with cPanel/Plesk and monitored server backups and researched variety of technical issues using available resources to provide a better customer service

Produit Plus, Database Developer Apprentice (SQL) June 2016 – Aug 2017

PRODUIT PLUS Ivory Coast, Intern June 2016 – Dec 2016

Specialized in managing different stores for the company that were charged with representing several international food brands such as Jumbo, Danone, Dia.

Specialized in mastering the software needed to keep count of all inventory and proposed ideas to make it easier to use and more efficient and automated.

Learned how to dispose products in ways that attract more customers to buy them and used positioning to manage stocks efficiently

MATA HOLDING Ivory Coast, Intern June 2015- Sep 2015 Internship in all departments of the company

Specialized in Logistics and transportation of products from abroad with partners including British American Tobacco, and making predictions to manage stock and resources efficiently

Managed the distribution of products to local partners and distributors in remote areas

Managed the accounting and handled money for daily expenses and sales

Learned how the database system worked and proposed ways for it to be updated

LEADERSHIP & ORGANIZATION EXPERIENCE

ADDITIONAL INFORMATION & SKILLS

Technical Skills: Microsoft Office (Excel, PowerPoint, Word), (MySQL 7 years), HTML

(9 years), Python (3 years), Java (5 years), JavaScript (5 years), C++ programming (4years), WordPress (4 years), Scrum master (2 years), AWS ( 2 years)

Languages: Fluent in both French/English (Speaking, Reading, Writing, and Listening Comprehension)

Achievements: Member of the African Student Association (ASA)

Interests: Creative writing, web designing, Robotics, Artificial Intelligence Programming, Machine Learning, Data Science and Big Data, Engineering Projects, Traveling, Trading Financial Markets, Chess, Psychology.

Eligibility: US Citizen, eligible to work in the US with no restrictions.

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