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Robin E. Holmes, MS adx1sl@r.postjobfree.com

www.linkedin.com/in/robin-holmes-39bb96151/

Bonham, TX, 903-***-****

HR Generalist

Dynamic and performance-driven human resources professional with a Master’s Degree in Human Resources Management, and a passion for HR. My strengths include leadership, relationship builder, critical thinker, communicator, problem solver, and building relationships with employees at all levels and partnering with managers to improve employee morale, employee relations, training, facilities management, teambuilding, compliance, and workforce DE & I practices. I will be an effective individual contributor and HR team member. I believe my skills in various HR and administrative roles will support working closely with clients on various HR disciplines. HR professional thriving on being detail oriented with ability to analyze problem solve, organize, and manage multiple priorities while meeting timelines and maintaining accuracy.

Areas of Expertise

• Employee Relations

• Client Onboarding/New Hire

Orientation

• Teamwork & Collaboration

• Employee Engagement

• Employee Recruitment & Retention

• Applicant Tracking Software (ATS)

• Leave Administration

• Family Medical Leave Act (FMLA)

• Human Resources Information

Software (HRIS)

• Americans With Disabilities Act

(ADA) and ADAA

• Short Term/Long Term Disability

• Uniformed Services Employment &

Reemployment Rights

Act (USERRA)

• Customer Service

• Human Resources Information

Software (HRIS)

• Employee Relations/Diversity &

Inclusion

• I-9 Compliance/E-Verify Specialist

• ADP Workforce Now

• Federal Acquisition Regulations

(FAR) & DFAR

Accomplishments

• Educated and advised 50,000+ employees companywide on payroll, compensation, and benefits programs, including completing paperwork for deductions (garnishments, unemployment, child support), process new hires, I-9 Compliance/E-Verifications, terminating employees, military-VA disability, reviewing/process FMLA, ADA, STD, LTD, and worker’s compensations. Also, assist employees with travel & expense statements, corporate card reconciliations, reinstatements, as well as policies and procedures for T&E and corporate cards.

• Managed 120 employee engagement initiatives, including but not limited to, retirement, onboarding, boosting morale, as well as built a health & wellness program. Conduct Internal Audits, troubleshoot errors and ensure compliance with I-9 regulations. Created pivot tables to show statics as well as growth.

• Guided and resolved problems that are time-sensitive and complex HR process actions with employees, managers, and functional professionals that involved personnel actions related to the employment life cycle such as on- boarding, name changes, address changes, pay changes, timekeeping/payroll related issues, re-activations, transfers, and separations.

• Efficiently intake all employee requests, and redirect, resolve, or escalate employee concerns. Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.

• Used Excel to track progress and status of cases and tickets companywide - Disability & Leave cases, Covid-19, and cases related to FMLA, or any type of leave short term disability/long term disability or HR related discipline tickets once open and closed using VLOOKUP and creating Pivot Table to show matrix to management. Career Experience

Human Resources Generalist, Bank of America, (Contract), Remote 10/21-4/22 Serving as the day-to-day as a DLS Case Manager answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and the single point of contact for an employee throughout an entire leave of absence or disability event.

• Initiated and respond to inquiries about leaves, benefits, and options available to employees. Claims management experience. 2

• Served as a point of contact for assigned employees (50 - 150 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with applicable laws including HIPPA.

• Provided exceptional customer service to managers and employees via e-mail and when needed telephone communication. This includes responding to employee inquiries quickly, completely, and professionally.

• Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines.

• Supported Employee Relations with administrative oversight of the e-Service process. Application of critical thinking to review and assign cases based on tier matrix and risk assessment.

• Completed intake and case reassignment with objectivity while remaining unbiased.

• Ability to navigate the back end of systems to provide support for revisions and uploads. Update, transfer, and organize pertinent information, communications, and policy within systems and websites.

• Provided follow-ups calls to employees who have been exposed at Financial Centers and are considered radials. I process radial cases as well as end-to-end cases.

Disability & Leave Specialist (DLS) Case Manager, Amazon, (Contract), Remote 3/21-5/21 Serving as the day-to-day as a DLS Case Manager answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and the single point of contact for an employee throughout an entire leave of absence or disability event.

• Initiated and respond to inquiries about leaves, benefits, and options available to employees. Claims management experience.

• Served as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with applicable laws including HIPPA.

• Critically assess and adjust the case management plan to an employee's changing needs and respond to sensitive situations.

• Troubleshoot issues and sought to remove barriers before, during, or after a leave event. Research and resolve discrepancies between associates and leave request.

• Facilitated a smooth return to work and ramp-back plan for employees returning to the workplace and educate managers.

• Maintained system records to ensure accurate and timely information/documentation.

• Coordinated and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.

• Provided exceptional customer service to managers and employees via e-mail and when needed telephone communication. This includes responding to employee inquiries quickly, completely, and professionally.

• Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines. Ensuring HIPPA policies were followed when processing claims.

• Supported Employee Relations with administrative oversight of the e-Service process. Application of critical thinking to review and assign cases based on tier matrix and risk assessment.

• Completed intake and case reassignment with objectivity while remaining unbiased.

• Ability to navigate the back end of systems to provide support for revisions and uploads. Update, transfer, and organize pertinent information, communications, and policy within systems and websites. Human Resources Associate Senior, Raytheon Corporate, Greenville, TX 2019-2021 Serving as the day-to-day HR support for a high volume, fast-paced corporate Global Business Services Center. Manages inbound calls from the Company's multi-state employees covering a broad range of HR reasons, questions, and issues for initial contact including HR, Benefits, Time and Attendance, FMLA, and Payroll. Quickly resolving employee issues using critical thinking and problem-solving skills; educates callers on HR and finance policies, programs, and processes related to questions/issues and coaching to employees as needed.

• High-impact communicator effectively presenting and conveying information with customers, team members, and top tier executives.

• Perform administrative support duties, including but not limited to: prepare communications to employees and supervisors; and various administrative support tasks such as filing, scanning, indexing, faxing, and copying.

• Track and maintain employment authorization status; Follow up with I-9 expirations, TNC, DHS referrals and SSA referrals on daily basis.

• Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.

• Requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. Processed FMLA, ADA, ADDA, leave of absence and short-term disability request as well as verified PTO request and changes.

• Administers other company time-off programs as assigned in accordance with internal policy and applicable laws.

• Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices including following HIPPA laws. 3

• Provide exceptional customer service to managers and employees via e-mail and when needed telephone communication. This includes responding to employee inquiries quickly, completely, and professionally.

• Ability to understand and apply Company policy/procedure and applicable law, to effectively identify, prioritize, and issue resolution or escalation of cases within established timelines.

• Support Employee Relations with administrative oversight of the e-Service process. Application of critical thinking to review and assign cases based on tier matrix and risk assessment. Identifying opportunities for process improvement projects.

• Complete intake and case reassignment with objectivity while remaining unbiased. Executive Assistant/Facilities Assistant, Raytheon, Greenville, TX 2017-2019 Worked 1:1 with the Director of Global Business Services, providing general oversight for the daily activities of the Executive's office. Supported payroll, compensation, and benefits programs, including completing paperwork for deductions (garnishments, unemployment, child support), new hires, terminating employees, military-VA disability, reviewing FMLA status, and answering employee FMLA questions by telephone. Supported Contact Center Training, employees, and vendors. Serving as liaison and point of contact for clients, consultants, and affiliate organizations; Researched employee federal clearance status and walk managers through company HR processes. Managing action items and scheduling and coordinating logistical details with accuracy, detail, and speed. Promoted from Executive Assistant as a result of successful project implementation.

• Engaged company partners to supply donor incentives for 115 employees; Selected locations to ensure private and confidential donor employee interviews.

• Track and maintain employment authorization status; Follow up with I-9 expirations, TNC, DHS referrals and SSA referrals on daily basis.

• Maintained tracking of safety-related incidents, filing of all correspondence, and tracking costs related to all incidents.

• Ensures proper reporting of all safety-related incidents which includes completion of the incident report and providing the required information to insurance partners.

• Compiled monthly reports on safety incidents and trends.

• Maintained OSHA logs for all locations and ensure posting requirements are met.

• Lead team as the Communications Officer for Raytheon Women's Network 2012-2013.

• Acknowledged for systems and administrative proficiency and excellence; Took lead on governance requirements requiring attention to detail.

• Data searches from a variety of systems using query and reporting tools (Excel, Salesforce, Tableau), for metrics used for headcounts, financial objectives, and performance. Executive Assistant, Raytheon SAS, Dallas, TX 2006-2017 Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings for the SAS Chief Technologist Senior Principal Fellow, Support SDC Surveillance & Processing Systems, and Department Support SDC Customer Focus Department. Worked independently and within a team on special non-recurring and ongoing projects. Acted as project manager for special projects, at the request of the Chief Technologist, which included planning and coordinating multiple presentations, meetings, disseminating information, arranging travel, and supporting the east/west coast employees. Assist with special projects which may include: college-wide diversity initiative, perform basic research; test/explore new processes; create/update/run reports; create informational/educational materials for employees; serve as backup to staff, including conducting presentations and employee training sessions, as needed. Collaborative and identifying opportunities for process improvement projects as well as talent solutions. Experience With:

Outstanding organization skills; excellent communication skills; strong written and verbal communication skills; professionalism, flexibility, multi-task; conflict resolutions; comfortable handling sensitive & confidential information; demonstrates the highest level of integrity; Proficient in MS Office Suite; detail oriented; excellent attitude and strong work ethic; able to maintain composure and productivity in a fast- paced environment.

Additional Experience

Administrative Assistant, MIT-Lincoln Laboratory, Lexington, MA Education

Master of Science in Human Resource Management

Southern New Hampshire University, Manchester, NH

Bachelor of Science in Business Administration

Everest University Melbourne, FL

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