Customer Service Control Specialist

JOYCE BABERS

adx1rm@r.postjobfree.com C: 214-***-**** Lancaster, TX 75146

PROFESSIONAL EXPERIENCE

DHA HOUSING SOLUTIONS OF NORTH TEXAS, Dallas, TX Apr 2022 – Present Leasing Professional

● Perform Annual Re-Certifications/Report of Changes with rent calculations for five of DHA properties

● Handle concerns for tenants recertification and report of changes

● Verify all income, assets, & deductions verifications thru fax, mail, and/or phone calls

● Run HUD (EIV) Enterprise Income Verification and (IVT) Income Validation Tool to verify income

● Update information in Yardi to capture correct Total Tenant Payment amount

● Customer Service: Answer Internal and External calls throughout Dallas Housing

● Performed office duties as assigned

IRON MOUNTAIN, Dallas, TX Feb 2020 – July 2020 Mortgage Specialist

● Verified income of borrower and gathered credit information, prepared closing documents, notes, deeds of trust, and Truth in Lending (Reg Z).

● Cleared and communicated title, documented clients file in compliance with set procedures, including legal and investor requirements, and entered data utilizing company-based programs.

● Assisted senior-level credit officers with complex loan applications.

● Educated customers on a variety of loan products and available credit options to promote valuable decision-making.

● Worked with various lenders, Fannie Mae, Freddie Mac, and Ginnie Mae to find the best deal for home buyers.

● Solved diverse problems to boost profitability and efficiency while maintaining a 99% QC error and production rating.

● Performed office duties as assigned

● Review loan documents to ensure the highest level of accuracy.

● Imaging of all collateral loan documents.

BNY MELLON, Dallas, TX Apr 2016 – Feb 2020 Document Control Specialist

● Managed document processes through scanning, filing and transmitting while following all standard procedures.

● Volunteered to work on special projects and took on additional tasks to assist other departments. ● Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes. ● Obtained and processed daily reports using company software. GREEN TREE SERVICING, Dallas, TX Jul 2013 – Mar 2016 Document Control Specialist

● Maintained documents by managing files following established procedures.

● Inspected and proofread documents to check accuracy.

● Supported Specialists in Foreclosure, Bankruptcy, Repossession and Collections departments to locate and obtain documents required for foreclosures, debt validation and other disputes.

● Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities

● Uploaded documents to control sites, tracked transmittals and coordinated revisions and updates of transferred or sold client loans.

Loan Processor Jul 2013 – Apr 2014 ● Responsible for completing setup of incoming loan applications.

● Validated appropriate documentation as required by processing options.

● Determined and obtained acceptable methods of documentation when needed.

● Sent written requests and made phone calls to customers, attorneys and realtors.

● Responsible for managing processes for ordering payoffs and for subordinations, both internal and external. ● Cleared all conditions strictly following company approval procedures.

● Met and exceeded established productivity and turnaround metrics. BANK OF AMERICA, Dallas, TX Aug 2011 – Jul 2013 Document Control Specialist

● Managed risks escalating issues to management.

● Utilized designated database to provide statistically valid reporting.

● Organized and prioritized production in a timely manner.

● Sustained a 98% testing accuracy.

● Responsible for handling both inbound and outbound calls and corresponded with both internal and external customers via email.

● Resolved customer complaints.

EDUCATION

UNIVERSITY OF PHOENIX, Tempe, AZ

Some College (No Degree): Business Administration (online)

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