Customer Service Front Desk
Resume:
RESUME
Lisa B Brack
Griffin, GA 30023
Education
NMSU Business Management Courses Las Cruces, NM 1984
Experience
Mallory Evans service, Inc 646A Kentucky Street
Scottdale, GA 30079
04/2019 - 03\15\2023
Customer Service/Billing Specialist
Answer telephone and assist callers when possible or transfer to appropriate staff member to assists.
Create and email all invoices for Service calls and large contract billings
Receive deposits from corporate office and apply payments to invoices in GE system
Collect on all invoices produced that are over 30 days old.
Answer any billing questions from customers
Oversee the process of daily time sheets sent in from supervisors
Input all timesheets into GE system and Excel spreadsheet to balance for accuracy
Process checks using Paylocity
Produce & email all Lien Waivers necessary for Accounts Payables & Receivables
Motor & Gear Engineering
3545 McCall Place Ste. B
Doraville, GA 30340
03/2008-04/2019
Sr. Accounting Clerk
Customer Service
Answer telephone and assist callers when possible or transfer to appropriate staff member to assists. Meeting guests at the front desk and assist them with their needs.
Take product orders from salesmen, enter purchase order for product and placing orders with vendors. Arrange for pickups or deliveries to customers and/or vendors. Follow up with ETAs for customers if parts or service is delayed.
Order couriers to pick up/deliver customer orders.
Enter all repairs into the DBA service order system as they arrive at the shop. After equipment is diagnosed for repair, Input all parts purchase orders into the DBA system as requested by technicians and any customers that may call in or come into the shop needing them ordered.
Weekly Payroll Processing
Oversee the process of daily time card entry/ review computer punch-in of employees
Process checks using ADP
Process Federal & State payroll tax payments and 401K payments
Update all payroll changes as necessary including pay rates, insurance deductions, etc.
Calculate monthly sales commissions for salesmen
Credit Management/Accounts Receivable
Contact customers for credit information. Get references from customers vendors. Approve accounts and set up in customer data base
Make bank deposits via digital reader.
Input and process Sales & Repair orders
Review all purchases on orders to insure correctness of receiving and pricing
Process invoices and mail/email to customers.
Do collections as needed
Apply cash and CC payments
Full Cycle Accounts Payable
Assist receiving of materials for repair and sales orders.
Match receiving documents with invoices and key into payable system
Process payments to venders weekly and send out checks.
Assist vendors with questions on possible late or lost invoices.
Toyota Forklifts of Atlanta Church Street
Scottsdale, GA
3/2006-5/2008
Service Coordinator
Receiving of service requests from customers and subsequently dispatching technicians to complete jobs. Enter purchase orders for parts needed by technicians.
Complete processing of work orders and timecards for technicians.
Misc. office duties for Service Manager and Shop Foreman including filing, typing of quotes as written by technicians and tracking of technicians productivity.
Schwan’s Bakery Inc. 3016 Montreal Circle
Tucker, GA 30084
08/1997-3/2006
Accounting
Customer Service- meeting guests on the front desk coming into the facility
Answering phone calls and assisting people with their needs.
Trained to backup Purchasing and receiving when necessary by setting up purchase orders and calling vendors to place orders.
Completed accounts payable/accounts receivable duties
Responsible for portions of the cycle count program and yearend inventory.
Journal entries and account reconciliations
Assisted Controller during the audit process
Some production scheduling, processing and reporting
Assisted with projects in QA department when needed
Assisted in the implementation process of SAP and training of other employees in SAP
Arby’s & Mrs. Winner’s Fried Chicken Tara Blvd
Jonesboro, GA 30236
07/1993-07/1997
Began as a Manager trainee and worked my way up to a General Manager
Wendy’s Old Fashioned Hamburgers El Paseo Drive
Las Cruces, NM 88001
06/19/29-06/1993
Began as an employee and worked my way up to a Manager & Cert. Mgr. Trainer
Related Skills
Working knowledge of the following programs: Basic Microsoft Office including Word, Outlook and Basic Excel, SAP, JD Edwards Financial and Prism Manufacturing (AS 400), DBA Manufacturing, Motor Base & Global Edge.
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