Customer Service General Manager

Alan Schwartz

Saint Petersburg, FL

Work Experience

Sommelier/Maitre’d

The Oyster Bar - Saint Petersburg, FL

December 2021 to May 2023

Trained all staff and management in wine

1. Greeted all guests and used sales skills to sell wine and menu items 2. Helped guest with wine pairings and suggestions. 3. Wrote weekly wine article for staff.

ServSafe qualified. Used my 6th sense in emotional exchange with guests, and sales techniques. General Manager

West 29th Restaurant - Wheat Ridge, CO

February 2019 to December 2021

Purchasing, menu management,

Hiring, training, cash handling, P&L management, Touching tables, sales, Social media marketing. Scheduling, manager reports, weekly newsletter. Manager

Deleware North Companies - Denver, CO

March 2017 to November 2019

Denver International Airport

Manage multiple outlets, cash handling,

Purchasing wine, liquor, beer and food,

All manager reports, training, p&ls,

Promotes excellent customer service,

Server, Bartender, cool. Heath department standards. Owner/Operator

Bistro Al Vino Restaurant/Bar - Aurora, CO

January 2000 to August 2017

Owner/GM

Staffing, marketing, sales, cash handling,

Procuring entertainment, budgeting,

P&l’s,

Sommelier/Manager

Hyatt Regency International - Maui, HI

January 1983 to November 1997

Wine purchasing, manager of multiple outlets, traveled to numerous countries in Asia, instructing wine to staff and management.

Studied for Master Somm

Education

Associate in Arts (AA) in Hospitality Management

Columbia School of Hospitality - Columbia, CA

January 1981 to June 1983

Associate in Arts (AA) in Culinary Arts

Culinary Institute of America - Hyde Park, NY

April 1972 to November 1974

Skills

• P&L Management

• Profit & Loss

• Restaurant Management

• Forecasting

• Culinary Experience

• Banquet Experience

• Labor Cost Analysis

• Kitchen Management Experience

• Catering

• Pricing

• Food Safety

• Management

• Operations Management

• Recruiting

• Strategic Planning

• Budgeting

• Inventory Control

• Sales Management

• Restaurant Experience

• Kitchen Experience

• Office Management

• Food Preparation

• Guest Services

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