Carole Anne Filyaw

*** ******** ** *** **,

Colorado Springs, CO 80905

719-***-****

adx1pt@r.postjobfree.com

Personal Overview

Obtain an entry level customer service position where my strong written and verbal communication skills are well utilized. I am self-motivated, dedicated, and hard-working individual who is willing open minded to learning new things. I have learned to handle certain situations under pressure while utilizing problem-solving skills in order to deal with different challenges and situations effectively. I am energetic and a fast hands on learner who is committed to excellent customer service. Well- organized, independent worker with strong time-management skills. Broad experience in customer service from restaurant customer service- server and hostess to an Inbound-Outbound call center, receptionist, and well as a dental assistant.

Education

January 2015- March 2016

South University - Psychology degree- no degree acquired

January 2013

January 2010- December 2013

Columbia College- Psychology degree- no degree acquired

September 2008- August 2004

Florence-Darlington Technical College- Certified Dental Assistant obtained

Experience

June 2020-July 2020

Bilo Hilton Head

●Deli associate

●Maintain high standards for product freshness and sanitation.

●Slicing and packaging products ordered by customers.

●Filling, maintaining, and rotating products and displays.

●Prepare special orders for customers.

●Operate meat and cheese slicers, cutting tools, scale, etc.

2019

QVC Chesapeake, Va

●Answered phones and helped customers to place their orders

●Helped customers to change acct info

●Helped customers to understand their bills and then escalated them to billing

2018- Now

DoorDash/ Grubhub Virginia Beach, Va

●Delivery driver delivered food to diners

10/2010- 12/2010

Teleperformance - ?

●Responsible for ALL customer inquiries and customers inquiries

●Providing customer care to DIRECTV customers by processing payments and giving quotas via phone

●Assisting with some technical support involving troubleshooting equipment and system problems

●Communicated with upset customers to resolve their inquiries

●Performs all duties assigned

05/2008 - 05/2009

Dr. Feuerstein, DMD- Dental Assistant and Receptionist

●Performed chairside dental assistant that included root canals, amalgam fillings and composites, and taking x-rays.

●Taking and scheduling appointments, Filling charts, and taking payments.

●Sterilization of equipment and instruments.

●Assistant the dental hygienist.

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