LISA POST

*** ****** ****, ***. **, New Rochelle, New York 10805, 917-***-****, adx1pr@r.postjobfree.com PROFESSIONAL EXPERIENCE

New York State Department of Health [Contact Tracing Initiative] (November 2020 - April 2022), Case Investigator

Promoted within three months from a Contact Tracer to a Case Investigator.

Entered all discoverable information into the CommCare system and exceeded all daily deadline requirement expectations.

Utilized interpersonal skills to communicate with COVID cases, conducted interviews, obtained close contact information, and explained isolation procedures. Also provided support to all cases.

Reconciled all daily activities into the End of Day Trackers and school logs for the Local Health Departments.

Used Microsoft Teams to communicate with team mates and supervisory staff.

Able to manage time appropriately and efficiently.

Created atmosphere of comfort and safety for cases to provide information by showing empathy and compassion, and diffused potentially volatile situations.

Consistently outperformed peers in performance and accuracy evaluations by Team Supervisors and noted by Supervisors as the top team player.

Ability to maintain strict confidentiality.

Often requested by, and given special projects by, State directors and supervisors due to accuracy, skill and calm demeanor.

Received 100% scores on all mandatory NYS Department of Health examinations. Kings Harbor Multicare Center (July 2000 - July 2020), Medical Administrative Assistant, Social Media Manager Consultant

Provided administrative support to the Assistant Administrator, Medical Director, Director of Post-Acute Services, and Therapeutic Recreation Department for the 720 bed skilled nursing facility. Started as an Admissions Coordinator before promotion. Also, on occasion, provided administrative support for the Administrator when needed.

Excellent communication skills and detail oriented.

Verified and obtained credentialing for over 130 physicians and created a weekly coverage list for 16 units.

Created biannual orthopedic statistical reports, monthly hospital re-admission rate reports, and PowerPoint presentations for national and local conferences.

Typed, edited and entered all Policy and Procedure manuals in the computer system for all 30 departments, created and refined the Emergency Management Manual, and entered all the facility policies onto the inter-facility Intranet system.

Created and maintained operational and organizational systems for the entire medical department, answered messages and ordered supplies.

Set up and organized all quarterly Medical Staff meetings.

Taught and assisted all the primary physicians on how to complete death certificates on the new Electronic Medical Record system.

Proofread and corrected all articles, letters and memos sent out by Medical Director and other department heads.

Created signage for the entire facility as needed.

Social Media consultant position included creating and maintaining/posting for the facility’s Facebook and Instagram pages, writing, and sending press releases for newspapers/television, and being the on-camera spokesperson. New York Medical Group (1995 - July 2000), Medical Assistant

Responsibilities included patient care, scheduling computer based appointments, creating and maintaining patient medical records, and reconciling the physician’s session both electronically and manually.

When necessary, assisted the physician performing basic medical functions and EKGs. EDUCATION & DEGREES

New York Institute of Technology, BFA - Graduated magna cum laude with a Gold Medal in Design Graphics Bronx High School of Science, Liberal Arts Diploma - Graduated with honors with an Art Excellence Award CERTIFICATIONS

Johns Hopkins University COVID-19 Contact Tracer (2020) Certified Therapeutic Art Life Coach (2019)

Extensive Knowledge of entire Microsoft Office Suite and Microsoft Teams