Social Media Customer Service
Resume:
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HAYLEY SCHAEFER
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth
ethic, adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.
EXPERIENCE
Communications & Social Media
Woodmoor Country Club Monument, CO June 2022 - June 2023
Used editing and graphic design tools to create content and visuals for social
channels.
Created social media strategies to increase sales and brand awareness across
multiple platforms.
Engaged with and responded to online audience through relevant comments.
Developed and implemented strategic social media marketing plans.
Directed social media and digital marketing strategy and initiatives to promote
brand building, guest retention and revenue-focused activities.
Managed multiple projects and tasks simultaneously while managing client
expectations.
Wrote and edited campaigns to deliver on strategies and meet project objectives.
Directed activities of external agencies, establishments or departments.
Farmers Insurance Sales
Robert Schaefer Colorado Springs, CO March 2020 - January 2022
Responded to inquiries and explained product features and service advantages to
potential customers.
Upsold products to policyholders and potential new clients.
Increased sales through consultative sales approach and focused relationship
building with new and existing policy holders.
Rewrote and reinstated insurance policies, following underwriting and business
rules.
Interviewed prospective clients to gather information on financial needs and
discuss existing coverage.
Exceeded assigned sales and retention targets each quarter by upselling
insurance products.
Provided leadership and training for new agents regarding industry best practices
and company policies.
Sought out new clients and developed clientele by networking to find new
customers.
Strengthened traceability by developing organization systems for keeping records,
reports and agendas.
CONTACT
© hayleyschaefer?adx1pe@r.postjobfree.com
@ Monument, United States 80921
SKILLS
+ Messaging and Speechwriting
+ Social Media Management
+ Advertising Agency Collaboration
+ Materials Development
+ Verbal and Written Communication
+ Google Analytics
+ Community Relationship Building
+ Problem Solving
+ Problem-Solving
+ Customer Service
+ Detail-Oriented
+ Time Management
+ Public Relations Strategies
+ Schedule Coordination
+ Media Communications
+ Public Relations
EDUCATION AND
TRAINING
High School Diploma
Castle View High School, Castle Rock,
co
May 2019
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