***** ******* ******* ****.

Ponchatoula, Louisiana 70454

Phone 985-***-****

Home 504-***-****

E-mail adx1ox@r.postjobfree.com

Sam Schulz

OBJECTIVE

As an experienced leader with excellent qualifications, I am seeking the opportunity to transfer my experiences into an employment opportunity involving a Sales Leadership position with a progressive organization. I have a strong background in customer service, human resource management, inventory management, and P&L knowledge.

My key strengths are devising creative solutions to overcome obstacles and adapting to challenging circumstances through the use of communication, problem solving, and organizational skills. This is enhanced by motivating and inspiring those around me by being a strong role model who emphasizes thorough training, coaching, and goal development.

By being proactive I will conduct thorough research to reveal gaps and hidden obstacles to prevent hindrances that can interrupt the smooth flow of operations. Decisive and self-starting in implementation of company programs, I will ensure profitability by focusing on consistent service and execution of company standards that always exceeds guest, and company expectations.

PROJECT PLANNING AND MANAGEMENT

CUSTOMER SERVICE/CLIENT RELATIONS

HUMAN RESOURCE AFFAIRS

BUSINESS

ADMINISTRATION

ACCOUNTING MANAGEMENT

ADDITIONAL INFORMATION

EDUCATION

Skilled in leading cross-functional business teams in the planning and execution of special projects. Able to critically evaluate project requirements and coordinate the delivery of appropriate resources and personnel to meet operating demands. Result: Build cooperative working relationships between staff and management personnel to facilitate project completion on time, within budget, and as per operating requirements.

Independently manage relationships with major accounts. Serve as direct contact to facilitate client and customer relationships, resolve billing and operating problems, and outperform competitive organizations. Actively involved in implementing new service lines to meet client/market demand. Result: Delivered strong and sustainable improvements in client service, satisfaction, and retention.

Excellent qualifications in the recruitment, interviewing, selection, and supervision of 100 professional and support staff. Skilled in staff training, development, and performance management to meet operating and financial goals. Extensive experience in workforce diversity, team building, and group leadership. Result: Built work teams that consistently meet/exceed business goals for productivity, efficiency, and quality of operations.

Broad-based qualification in administrative, clerical, and business support functions. Exceptionally well organized, efficient, and precise with strong planning, and communication skills. PC qualifications: Windows; Microsoft Word, Excel, PowerPoint. Result: Designed and implemented administrative processes to streamline operations, and improve daily operations. Including CRM/Database Management, Online Marketing.

Qualifications in accounts receivable, billing, reimbursement, accounting/financial analysis, financial reporting, cost/benefit analysis, and P&L. Result: Design and implement policies, procedures, and processes that improved cash flow, reduced outstanding debt, and strengthened bottom-line profitability.

Through the utilization of all tools available we have been able to ensure operational performance and financial goal achievement in my previous positions. I have been a proactive leader of staff as large as 75 people and responsible for stores and departments with sales up to $8,000,000 a year. With the help and support of my teams we have achieved excellence by being visible and interacting with customers and staff. I have always emphasized training, goal setting and development of my teams and this has served my previous employers well. This approach has always provided a great foundation to build upon that has resulted in our exceeding customer service standards, operational performance and financial goals.

Therefore I am seeking a position that requires a strong motivated leader, who has a strong sense of urgency. The position should include the following unit responsibilities: P&L, Human Resources (recruiting, training, and developing management and staff) and inventory management. Through this position we will ensure a strong awareness among management and staff concerning customer service, store appearance, budget and financial goals with an emphasis on profitability.

The ideal organization for me would be a leader in the industry. One who will provide the opportunity for growth, further development and continually challenge me to excel. Ideally this company would be proactive in finding new and improved ways of doing business, provide the best training available and maintain that training through follow-up to ensure the best service and profitability possible.

Bachelors Degree:

Cinema and Television Arts, California State University Northridge;

Graduation May 1997

Masters Degree:

Master of Public Administration, California State University Northridge;

Emphasis on Management and Leadership

Graduation May 2000

AFFILIATIONS

PROFESSIONAL EXPERIENCE

California State University Northridge 2004-Present

Alumni Association

Master of Public Administration Chapter President

Direct Sales

Cox Communications 2019-2021

Residential Sales for Internet, Television, Phone and Home Automation. Worked with homeowners to provide bundled services that provide a first class solution for our residential customers needs. In home and remote (call center).

Customer Service

Target, Covington LA 3/2020-9/2020

Store recovery, online orders, stocking, cashier, customer service.

REALTOR/Broker Associate

Keller Williams Realty, Slidell LA/Ventura CA 2015-2023

Inbound and outbound Lead Generation, worked with Buyers and Sellers to reach their Real Estate Goals. Mentored and trained other agents to improve their Lead Generation Skills. Also provided instruction on writing and understanding Contracts including Purchase Agreements and Listing Agreements.

General Manager

Sears Holdings Corporation, Santa Barbara CA 2007-2015

Responsible for the all Departments of the Store which includes Brand Central, Home Improvement, Electronics, Footwear, Women’s, Men’s, Children’s Apparel, Home Fashions, Jewelry and Lands End Specialty. Recruited, selected and trained staff. Responsible for P&L, Operations and execution of Company Programs, Meet and exceed Company Metrics and Financial Goals. Ensured the Member experience was a top priority. Excellent merchandise presentation, training and Leadership skills.

REALTOR/Broker Associate

Keller Williams West Ventura County 2004-2007

Responsible for marketing, negotiating contracts, and selling homes.

Recruited and trained staff, data entry into the Multiple Listing Services, created marketing materials and plans. Provide excellent customer service and counseling to clients who are making in most cases the biggest financial decisions of their lives.

Manager

J.C. Penney, Northridge, CA 1995-2004

Ensured customer satisfaction, recruited, selected, trained and developed our teams. Maintained and controlled inventory systems. Provided scheduling and supervision for staff, controlling payroll, expenses and profit for my departments and contributed to overall store profitability. Implemented, supported and assisted in Merchandise presentation. Set department standards which include performance, attendance, and attitude. Reported directly to store manager.

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