Clifford W. Gardner, MCP, MCDST, CNA, ITIL

*** *. *********** ******* #****, Grand Prairie, TX 75052 214-***-**** adx1og@r.postjobfree.com

SUMMARY

A dynamic, results-oriented leader with over thirty years of increasing responsibility in information systems, systems analysis and project management. A proven performer with a track record of success and exceptional organizational, problem-solving and verbal skills.

EDUCATIONAL

Bachelors of Business Administration (BBA)

Jarvis Christian University, Hawkins, Texas

EMPLOYMENT EXPERIENCE

Data Center Engineer Salute, Inc. 11/2021 to Present

Day to day hardware installation of the DTCC data center located in Dallas, Texas. Hardware consist of Cisco Routers, Hubs, Firewalls as well as other routers and hubs. Use Obtain software to keep track of where each hardware component is located in the Data Center. Track work requests on Service NOW trouble ticket software. User Microsoft Teams software for meeting and online reference. Perform a Data Center Checklist for 2 Data Centers on the premises. Rack, Build, cable, configure, and provision Intel and AMD Servers; Rack, cable, and deploy Cisco Layer 2 networking equipment; Troubleshoot, test, quality assurance of Server hardware and Professionally resolve hardware issues via trouble ticket

Senior Server Engineer Jarvis Christian University 01/2016 to 11/2021

Senior Server Engineer for all Microsoft Server environments. Install Active Directory and work with project manages on all aspects of budget for the project for technical staff and technical resources. Work with all Microsoft Servers. Attended all Change Management meetings for the department and reported back on meeting results. Actively participate in design, implementation and tasks as well as designing installation procedures for Windows OS Data Center Operations.

Business Analyst/Integration Owner Allstate Insurance Co. 07/1997 to 08/2015

Problem, Incident, Change, Configuration and Request Management in the Accounting and Process Management Departments. Root Cause Analysis (RCA) and ensure the drive for long term resolution. Provide analysis to avoid future incidents and minimize the impact of incidents that cannot be prevented. Work with CMDB to ensuring all configuration items. Make sure that attributes and Service Managements relations are current and up to date. Drive improvement of existing processes, as well as design and implement new or improved processes. Ensure effective communications and coordination of problem solving efforts between support teams, account teams, field service personnel and customer.

Network/Server Administration & Support Allstate Insurance Co.

Duties included installation and configuration of Microsoft Exchange Servers, SCCM Servers as well as developing install packages for in-house developed software for mass distribution. Was responsible for Record Management, Accounting and Regional Office Operations departs in Dallas, TX, Charlotte, NC; Hartford, CT; and Los Angeles, CA. Duties included support of WAN/LAN maintenance, connectivity and performance. Server inventory and configurations, planning and executing hardware/software upgrades as necessary.

Network Specialist/Supervisor Tandy Corporation/Computer City Stores 10/1996 to 7/1997

Setup Windows NT 3.5.1 Network and configuration in Intel Management of the Stores Intel Business. Evaluated existing networking technologies to a Windows NT 3.5.1 network. Was responsible for installation and configuration networking environments, as well as, day-to-day operations of the network as well. Setup workstations, printers, print servers as well as all configuration of WAN equipment, i.e. Cisco Routers and Shiva Remote Access Servers. Had 16 employees assigned to evaluate and help in the technical environment.

Clifford W. Gardner, MCP, MCDST, CNA, ITIL

525 W. Westchester Parkway #2010, Grand Prairie, TX 75052 214-***-**** adx1og@r.postjobfree.com

EMPLOYMENT EXPERIENCE (continued)

Network Specialist/Supervisor South West Property Trust, Inc. 10/1991 to 10/1996

Evaluated existing network technologies and proposed the eventual conversion from Netware to Windows NT 3.5.1 network. Responsible for installation and configuration of Windows network. Supervised at team of 4 individuals for day to day support. Maintained support of Cisco Routers and Shiva Remote Access Servers. Responsible for a day to day backup using Arcadia Backup.

Instructor Cedar Valley Community College 09/1992 to 12/1999

Instructed classes in Personal Computer Applications on a part-time basis to Continuing Education Students. Classes included Word for Windows, Microsoft Windows, Work for Mackintosh, Excel, Lotus 1-2-3, Power Pint, WordPerfect, Internet Explorer and Microsoft Access.

RELATED SKILLS

Windows Server 2019

Exchange Server

Mobile Networking

SCCM Servers

Microsoft SQL

Cisco Meraki Routers

Firewalls

Hubs of all kinds

Layer 2 and 3 Support

24 X 7 Support

Network Design and Implementation

Troubleshooting

Documentation

Leadership

ITIL Framework

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