Customer Service Representative
Resume:
Jennifer Sanchez
Folsom, CA
******************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
Denny's - Sacramento, CA
July 2020 to Present
I am in charge of the store. I do the truck ordering, making sure that the par is met. All schedules, inventory and invoices are completely done. Send off numbers to the office. Hiring and letting go of staff when needed.
Server/Waiter
Denny Restaurant - Sacramento, CA
November 2019 to July 2020
Ensuring my tables are taken care of. Getting food orders correct, putting ordering into the POS systems. Running the food to the customer. Cashing orders out. Cashier
AMPM Arco - El Dorado Hills, CA
August 2019 to December 2019
• Greeted customers
• Rang up purchases
• Counted out cash drawers
• Stocked shelves
• Assisted customers in finding or ordering merchandise
• Received and processed returns
Manager
Denny's - Fairfield, CA
July 2018 to July 2019
I am responsible for closing the day in the system, running the shift. Waiting tables, produce order, and counting the draws. I also make deposits daily. Making sure that all labels are done for the food. Making sure my team is ready for the day, address any questions my staff might have before their shift. I also input new employees in the system after I hire them. Ensuring that our guest are enjoying their food. I also handle any complaints that might happen.
CSR - Customer Service Representative
Ready money - Casa Grande, AZ
July 2017 to October 2017
Collections, title loans, counting money, customer service and small claims court. Assistant Manager
Dennys - Casa Grande, AZ
February 2012 to March 2017
Waiting tables, taking orders and customer service. Cash handling, making sure my shift goes smoothly and supervision of my employees. Handling complaints and discounts. Freezer pull helping when I am needed on the line to cook. Customer Service Representative
Money Mart - Casa Grande, AZ
October 2013 to March 2014
Responsibilities
I was responsible to open and close the store on my shifts. Made the bank deposits were ready. Processed loans, collection calls and called customer to come make their payments. Waitress/Cashier
Cracker Barrel - Casa Grande, AZ
August 2004 to May 2007
Waiting tables, cash handling and customer service. Receptionist/Office Assistant
Frys Printing - Napa, CA
January 2002 to May 2004
Answering phones, invoicing, filing and faxing.
Education
Some college
Skills
• Customer Care (2 years)
• CSR
• Customer Service (10+ years)
• Call Center
• Scheduling (3 years)
• inventory (1 year)
• Team Building (3 years)
• Microsoft Word (3 years)
• Inventory Management (1 year)
• Word (4 years)
• Operations (1 year)
• Food Service (10+ years)
• Team Member (10+ years)
• Food Prep (7 years)
• POS (10+ years)
• Server (10+ years)
• fast learner (10+ years)
• training (8 years)
• Organizational Skills
• Restaurant Experience
• Assistant Manager Experience
• Kitchen Experience
• Assistant Manager Experience
• Kitchen Experience
• Restaurant Experience
• Upselling
• Restaurant Management
• Food Safety
• Cooking
• Supervising Experience
• Profit & Loss
• Kitchen Management Experience
Certifications and Licenses
Server safe
June 2019 to July 2024
1.
food handler certificate
Assessments
Restaurant Manager — Familiar
May 2020
Managing restaurant staff and meeting customer expectations Full results: Familiar
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work Style: Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Food Service: Customer Situations — Highly Proficient November 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service Fit — Highly Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Food Safety — Highly Proficient
July 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Cognitive Ability — Completed
August 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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