LORA LEE MASON

Lacey, WA ***** • (***) *** - **** • adx1mw@r.postjobfree.com

Professional Summary

Energetic, highly organized, driven professional seeking a position as receptionist or customer service representative. Experience planning, organizing, and managing events. Excellent communication and scheduling skills. Ability to apply strong analytical skills, critical thinking and problem-solving skills in a fast-paced environment. Twenty five years experience working with Indigenous peoples and cultures. Successfully managed marketing campaigns, planning and public relations in the Bush of Alaska, throughout the Caribbean and the Marshall Islands. Experience in Print, digital media, as well as Radio, and Newspapers. Experience working in medical, dental and Veterinarian offices.

Skills

Campaign management

Product promotions

Campaign development

Marketing and advertising

Media relations

Sales expertise

Staff Management

Communications management

Microsoft Office Suite

Experience in Medical, Dental and

Veterinary offices

Online and traditional marketing

Event Coordination

HIPPA

Medical Scheduling

Work History

Medical Receptionist, 05/2023 to Current

Lacey Post Acute And Rehabilitation – Lacey, WA

Provides excellent customer service.

Adhered to strict HIPAA guidelines to protect patient privacy. Scanning and uploading medical documents.

Process incoming and outgoing mail

Updating patient census for both facility and corporate use. Managed multi-line phone system and pleasantly greeted patients. Transcribed phone messages and relayed to appropriate personnel. Helped patients complete necessary medical forms and documentation. Supported office staff and operational requirements with administrative tasks. Radio Host Remote, 07/2015 to Current

KFSK Public Radio

For audience of approximately 4,000 residents and mariner's in Petersburg area of southeast Alaska Panhandle and for audience world wide via live stream I have volunteered at KFSK for several years in many capacities I currently host shows such as High Country, Street Beat, Rising Tide and Ebb Tide I am active in fund drives, also assist in newsroom I provide listener's with vital news and weather reports Founder / President NGO, 02/2012 to Current

Marshall Islands Organization for Animal Welfare, MIOAW Founder of Animal Welfare Organization located in the Marshall Islands. Founded to help fight cruelty and inhumane treatment of animals, and to educate the citizens of the RMI on the benefits of routine animal care, and the importance of neutering dogs and cats. I have raised thousands of dollars through Go Fund Me campaigns to bring Veterinarians from Taiwan, Australian, New Zealand, and the United States and pay for all expenses including hotels, food and lodging. related to Vet Clinics. Responsible for obtaining grant money from organizations such as AUS AID, ROC Taiwan Embassy, Japan Embassy and US Embassy. Designed Logo for Mioaw and continue to raise funds to continue Veterinary care on Majuro.

Volunteered and represented MIOAW with the Dogs of Chernobyl program In Chernobyl Ukraine Led recruitment and development of international volunteers Formulated and executed strategic initiatives to improve product offerings Established organizational mission statement

Devised and presented business plans and forecasts to board of directors Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth

Established organizational mission statement

Cashier Guest Services, 12/2022 to 05/2023

Walmart – Lacey, WA

Checked personal identifications during alcohol and tobacco sales Monitored self-checkout systems and provided help in resolving complex problems Performed cash, card and check transactions to complete customer purchases Used POS system to enter orders, process payments and issue receipts Operated cash register to record transactions accurately and efficiently. Veterinary Front Office / Assistant, 08/2016 to 09/2017 Waterways Veterinary Clinic – Petersburg, AK

Directed phone inquiries, answered customer questions and scheduled appointments. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Responded to inquiries from callers seeking information. Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Monitor animals recovering from surgery and notify vets of any unusual changes or symptoms.

Hold or restrain animals during procedures.

Administer medications to animals as prescribed by Veterinarians . Prepare surgical equipment and pass instruments to Vets during surgery.

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