Malinda R. Edmonds

adx1mq@r.postjobfree.com

346-***-****

*Willing to relocate nationwide

Qualifications Profile

Accomplished and analytical leader with progressive experience and success in providing thought leadership to stakeholders through program and project management, conflict resolution, technical proficiency, and business process optimization.

Solid understanding of current technology capabilities, and a keen interest in staying abreast of emerging technology trends and information security domains.

Adept at developing and delivering business cases to gain executive support and necessary funding.

Excellent communication, presentation, and interpersonal skills; builds and maintains effective relationships with diverse groups of clients and colleagues at all organizational levels.

A self-starter who thrives in collaborative, team-oriented environments; works independently with equal success.

Superior time management, organization, prioritization, and multitasking skills; employs strong initiative to complete tasks in fast-paced, challenging work environments with shifting priorities.

Experienced in contract negotiation, vendor negotiation and management including managed services.

Professional Experience

Boyd Gaming Corporation, Las Vegas, NV

$3.37B company; employs 15K+ (U.S. and Canada.); one of the largest and most successful casino entertainment companies in the United States, operating 28 properties in ten states; strategic partner and 5% equity owner of FanDuel Group, and manages a tribal casino in northern California.

Director Identity Security & Risk Management, 2022 – 2023

Lead Identity Security, Security Awareness, Cyber Risk Management and Policy Management functions at Boyd Gaming reporting to the Chief Information Security Office (CISO).

Provided strategic leadership in the development and implementation to support access authentication, authorization, and provisioning.

Represented IAM services and strategies to key influencers and stakeholders across IT and the business and to ensure maximum effectiveness of the IAM program.

Lead the development and maintenance of IAM processes to ensure efficiencies and optimizations are maximized, while ensuring operational and business feasibility.

Conducted analysis to determine the best path for solving business problems/opportunities that may include process improvement, system enhancement, and/or user training.

Governed and continually improved processes and procedures that focused on risk-based access controls, i.e., providing the least allowable access required for business operations, including role-based access model.

Collaborated with control owners and stakeholders across the enterprise to develop and maintain logical access controls to safeguard data.

Oversaw the management of an organization-wide Information Security Policy and Standards framework.

Lead, managed and embedded risk management practices across IT.

Owned the security risk register and the ongoing management of inherent and residual risks.

Conducted analysis of new regulations that impacted the information security program.

Developed, reviewed, implemented, and maintained a security awareness program to mitigate human risks to the organization’s operating environment.

Created and managed effective awareness training, communications, and marketing that were engaging and influenced changes in team member behavior.

Responsible for development of short and long-term strategy for assigned security functions.

Standing up the GRC/IRM, Third Party Risk Management and Audit Management in ServiceNow.

Worked collaboratively with Internal Audit to plan audit engagements and assessments, provided insight to potential findings, and worked with IT teams to create and implement remediation plans.

Director Support Services, 2017 – 2023

Lead IT Support Center, Application Support, Identity & Access Management, Hardware and Software Asset Management and IT Service Management functions at Boyd Gaming reporting to the VP IT Operations.

Directed and matured the enterprise Identity and Access Management (IAM) program.

Oversight of maintenance, enhancement, and break/fix of 400+ applications and interfaces across the application ecosystem. Verticals included back of house/business applications, marketing, hospitality, and casino management systems.

Drove departmental strategic planning (strategies, staffing, budget, etc.) that were aligned with the enterprise’s strategic goals.

Continuously drove internal business optimization, automation, efficiency, and scalability.

Maintains and monitors the appropriate KPIs, SLAs, and OLAs to measure and improve operations.

Defined, developed, and managed a comprehensive and integrated IT Service Management (ITSM) landscape, based on best practices process, disciplines and business outcomes within ServiceNow.

Extended the use of ServiceNow to HR, Information Security, and the business.

Ensured operation and support of IT Systems 24 hours a day, 7 days a week.

Significantly reduced audit findings as it related to provisioning and deprovisioning of access.

Manager IT Operations, 2016 – 2017

Lead IT Support Center and Identity & Access Management at Boyd Gaming reporting to the Director Support Services.

Directed and matured the enterprise Identity and Access Management (IAM) program.

Managed IT Support Center ensuring operation and support of IT Systems 24 hours a day, 7 days a week.

Improved first call resolution to 77% from 50% and lowered abandonment rate from 50% to <5%.

Enbridge Inc., Houston, TX

$35B company; employs 11K+ (Canada and U.S.); ranked on Global 100 Most Sustainable Corporations index for past seven years and is a North American leader in delivering energy.

Manager, Transition Support, 2013 – 2015

Led Transition Support, 3 direct reports, and 22 indirect staff members and contractors as member of Infrastructure Shared Services Management Team. Ensured day-to-day delivery of design, optimization, and maintenance of integrated enterprise wide ITIL Service Transition processes within a $10B business unit. Directed workshops on development of enterprise ITIL processes and procedures for Change Management, Release Management, Asset Management & Procurement, Configuration Management, and Request Fulfillment.

Forged partnership with cross-functional teams to replace 3 standalone BMC Remedy ITSM systems installed across North America with one enterprise ServiceNow cloud-based solution; saved company $2.1M in upgrade costs and reduced development staff required to maintain previous system by 3.

Spearheaded global virtual project for development of IT Asset Management and Procurement solution (ServiceNow, Flexera, and Microsoft SCCM) that tracked hardware and software asset with total value exceeding $50M; captured $2.1M in hardware/software maintenance savings within the first year.

Championed design and launch of myService, a Service Catalog for automating delivery of IT, HR, Engineering, and Facilities services (giving these departments ability to track their own workload and customers).

Orchestrated the implementation of the CMDB by integrating IT Operations Management systems with ServiceNow.

Collaborated with IT Service Management team for continuous process optimization; achieved enhanced buy-in to ITIL Service Transition processes and improved quality of technology changes and releases in IT environment.

Manager, IT Services & Controls, 2011 – 2013

Oversaw IT systems and services for IT Security, Service Management, Asset Management, Identity & Access Management, and end-user services (Service Desk and Desktop Support.) Developed first-ever client Help Desk survey to monitor customer satisfaction and ratings.

Established knowledge management system (RightAnswers); increased first call resolution to 80%.

Slashed call volumes by 20% by implementing Service Catalog to enable self-service.

Optimized incident response processes and procedures; increased response time by 20% and enhanced customer satisfaction by 15%.

Managed SOX compliance for IT Department; cut audit costs by 25% and eliminated 15 redundant controls to reduce risk.

Directed vendors, consultants, and internal IT teams to execute 20+ projects on time and on budget.

Supervisor, IT Service Management, Service Desk, Application Support, 2008 – 2011

Supervised business analysts, service management analysts, and service desk analysts. Directed resource teams for multiple large projects: BMC Remedy ITSM, Quorum QPTM and QCM, PGAS, FlowCal, ESRI ArcGIS, and Fleet Management.

Led help desk team in Tier 1 support, basic AD, and email administration: slashed abandonment rate (from 50% to less than 5%).

Implemented onboarding/offboarding solution to reduce total time to process requests by 67% (solution adopted company-wide after the successful demonstration of its value).

Senior Business Analyst, Team Lead, 2005 – 2008

Supported administration and development for multiple systems including BMC Remedy ITSM, ESRI suite of products, and gas transmission systems.

Excelled as Project Advisor for implementation of Incident Management and Change Management processes.

Additional Professional Experience

Shell Gas Transmission, Houston, TX

Programmer/Analyst, 2001 – 2004

Washington Mutual (Formerly Bank United), Houston, TX

Change Control Coordinator/Tivoli Service Desk Administrator/Help Desk Supervisor, 1998 – 2001

Education

St. Andrews Presbyterian College – Laurinburg, NC

Technical Proficiency

ServiceNow, BMC Remedy, Flexera, Proofpoint, Apptio, X-Analytics, SailPoint, SecZetta, CyberArk, SecureLink, Netwrix StealthAudit, Workplace, SQL Server, Visio, Microsoft Office, Teams, Slack, SharePoint, Adobe Acrobat, Microsoft Windows, BMC Remedy, Active Directory, Azure Active Directory, MFA, SSO, SCIM, OAUTH, SAML, OIDC, NIST, CIS, ISO, PAM, PIM, IGA, COBIT, SOX, PCI, GDPR, CCPA

Certification

ITIL V3 Foundation, ITIL Practitioner (IPSR, IPAD, IPRC, PPO) Foundation Certificate ISO/IEC 20000, ISO/IEC 20000 Professional Certification

Associations

ISACA, InfoTech, Gartner, SANS, FAIR, ItSMF USA, IAITAM, RH-ISAC

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