Customer Service Security Officer
Resume:
MARCUS C. DOBSON
Sacramento, CA
OBJECTIVE
To seek a professional position within a progressive Security organization where I can utilize my years of Security experience, along with education and excellent customer service skills to grow with the company as a whole.
PERSONAL STATEMENT
Provide highly skilled and organized security patrol and day to day security operations, as well as customer service. Manage and providing personal care in the community/housing industry. Provide intake and housing coordination and placement to the communities most vulnerable. Assist housing needs such as locating primary care physicians, assisting with medication management, driving clients to appointments and various other non-medical care needs.
PROFESSIONAL TRAINING & CERTIFICATES
Bureau of Security and Investigative Services Guard Card Reg. #G6546172
Expose Fire Arm Permit Certificate Exp. 04/30/2023
Power to Arrest/WMD Cert# 008694
Pepper Spray/Tear Gas Cert# 003042
Public Relations/Observation & Documentation/Liability & Legal Aspects Cert# 002393
Trespass/Officer Survival/Handling Difficult People Cert# 001575
Chemical Agents/Arrest, Search & Seizure/Workplace Violence Cert# 001927
SUMMARY OF SKILLS
●Patrol and monitor activities on company’s premises
●Evict trespassers and violators, detain perpetrators until law enforcement arrives
●Control entrance and departures of employees, visitors and vehicles
●Monitor surveillance cameras
●Provide detailed reports
●Perform CPR if needed
●Complete regular weekly visits to multiple housing sites.
●Conduct intake and assessments for housing placement.
●Maintain a relationship with approximately 30 individual to ensure housing needs are met
●Complete rental agreements and review house rules with incoming clients.
●Provide support to individuals currently living in Room and Boards.
●Act as liaison between case workers, social workers, nurses and other professional organizations to ensure client stability to maintain housing.
●Provide assistance when a crisis occurs within the Room and Board by assisting with conflict resolution and help to ensure a positive outcome to maintain housing.
●Extensive experience providing excellent customer service.
●Team player, ability to learn in a fast pace environment.
●Excellent written and oral communication
●Able to handle emergency situations effectively
PROFESSIONAL WORK EXPERIENCE
A1 Security Site Supervisor West Sac
Art - 916-***-****. Operations Manager
Covered California 05/04/2019 – 03/20/2020
5020 Dudley Blvd Customer Service Rep
McClellan Park, CA 95658
Stones Casino 2/02/2019 – 01/05/2019
6510 Antelope Road Security officer
Citrus Heights, CA 95821
The Homes” Room and Board 09/02/2017 – Present
1876 Zurlo Way Housing Coordinator
Sacramento CA 95835 House Manager
Green Valley Security 01/03/2014 – 9/01/2017
6049 Douglas Blvd #28 Security Officer
Granite Bay, CA 95746
Monument Security 05/03/2013 – 12/31/2014
5844 Price Ave Security Officer
McClellan Park CA, 95652
EDUCATION
Rio Cazadero High School General Education
Sacramento CA Diploma 2007
REFERENCES
Available upon request
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