Emily Oliverio

Outgoing individual desiring a part time Work at Home Agent position.

Battle Creek, MI 49014

adx1lg@r.postjobfree.com

269-***-****

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation, follows policies, procedures and guidelines to ensure consistent quality, and maintains and safeguards patient privacy and confidentiality.

• Communicate in a clear and concise manner to ensure satisfactory customer service

• Effective problem solver, able to assess situation and identify solutions

• Well-organized, manages time and priorities in multi-task environments

• Microsoft Office / Microsoft Excel

• Microsoft Word / Microsoft PowerPoint Typing Speed: 42 WPM Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR Authorized to work in the US for any employer

Work Experience

Food Service Team Member

Border Foods Inc - Battle Creek, MI

November 2017 to Present

Greet guests, take food and drink orders, and maintain a clean and organized work environment

Prepare food and drinks, process transactions, and operate cash register

Answer questions about menu items and promotions Food Demonstrator / Customer Service

Crossmark - Battle Creek, MI

October 2017 to July 2018

Demonstrated merchandise and products to customers to promote sales

Explained features and answered questions

Upsold products and provided free samples

Housekeeper

Radisson Plaza Hotel - Kalamazoo, MI

March 2017 to August 2017

Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors

Followed company policies and adhered to procedures regarding room re-stock

Documented accurate inventory of necessary supplies and maintained high level of cleanliness and organization of all areas

Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness

Salad Bar Attendant / Customer Service

Ruby Tuesday - Battle Creek, MI

November 2016 to February 2017

Prepared and arranged fruits, vegetables and garnishes according to company recipe

Used hand and electric equipment to prepare recipes and maintained a fresh and appealing salad bar for guests

Cleaned equipment, work area, utensils, and refrigerator each shift

Answered questions and provided customer services to guests attending the salad bar Front Store Sales Representative / Cashier

Cracker Barrel Old Country Store - Battle Creek, MI October 2015 to January 2016

Computed sales prices, totaled purchases and received and processed cash or credit payment

Described merchandise and explained use, answered phones, processed transactions, and operated cash register

Handled cash, documented returns, inventory and used point of sales system

Maintained knowledge of current sales and promotions and provided excellent customer service Material Mixer

Jacobson's Companies / Kellogg's Institute - Battle Creek, MI April 2012 to August 2014

Material Mixer

Mixed formulas for food preparation

Weighed ingredients and worked under strict production deadlines

Worked effectively as a team member and maintained a clean and organized work place Crew Member / Cashier / Customer Service

Taco Bell - Battle Creek, MI

September 2005 to March 2012

Performed a multitude of tasks including food production and serving customers at the cash register

Operated cash register, accepted payments, and made accurate change

Ensured accuracy of cash drawer and kept work area clean and organized

Managed drive thru duties and communicated effectively with managers and co-workers Education

Associate of Science degree in Medical Administrative Assistant Ultimate Medical Academy - Tampa, FL

September 2018 to May 2020

Career Diploma in Hotel and Restaurant Management

Penn Foster Career School - Scranton, PA

March 2006 to August 2007

Skills

• CMS1500 Claim Form

• Billing Cycle

• Claims Appeal Process

• Medical Administrative Assistant (2 years)

• Medical Terminology Patient Processing (1 year)

• Patient Registration (1 year)

• Office Accounting Medical Records Management (2 years)

• Release of Information

• HIPAA Compliance (2 years)

• Medical Transcription Basic Coding Skills for ICD / CPT

• Third Party

• Medicare (Less than 1 year)

• Medicaid (Less than 1 year)

• HMO

• PPO Medical Laws & Ethics (1 year)

• Anatomy & Physiology

• ICD-10

• Insurance Verification

• Product Demos (2 years)

• EMR Systems (2 years)

• Medical Billing (Less than 1 year)

• Data Entry (1 year)

• Medical Coding (Less than 1 year)

• Cybersecurity (Less than 1 year)

• Medical Office Experience

• Medical Scheduling (1 year)

• Phone Etiquette (10+ years)

• Upselling (5 years)

• Customer service

• Microsoft Office

• Microsoft Outlook

• Hotel experience

• Cleaning

Certifications and Licenses

Work From Home Training

June 2020 to Present

UMA’s Work From Home Training Series consisted of five modules that provided me with a complete walk through of the tips and tools required to successfully work from my home office. I gained knowledge in working from home, customer service in healthcare, CRM navigation and cybersecurity. I also received a refresh course of the HIPAA knowledge I acquired during my degree program. ServSafe Food Handler

September 2018 to September 2023

Assessments

Customer Focus & Orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Data Entry: Accuracy — Proficient

December 2020

Entering data quickly and accurately

Full results: Proficient

Verbal Communication — Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales Skills — Proficient

December 2020

Influencing and negotiating with customers

Full results: Proficient

Electronic health records: Best practices — Highly Proficient December 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Proficient

May 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Inside sales — Familiar

May 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Familiar

Call center customer service — Highly Proficient

June 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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