Customer Service Representative
Resume:
Pacshen Owens
O.R SCHEDULER - Flagler Hospital
Palatka, FL 32177
adx1kt@r.postjobfree.com
. Experience with Operating Room Scheduling.
. Prepare documentation for contracts, transactions, or regulatory compliance.
. Coordinate operational activities.
. Follow protocols or regulations for healthcare activities.
. Communicate detailed medical information to patients or family members.
. Maintain client information or service records.
. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
WIPRO Change Healthcare/ United health care
May 2022 to Present
I contact United health care members and offer them free programs, such as Members savings program, LIS, and CL
CSR - Customer Service Representative
Qualfon - Denison, TX
October 2021 to Present
Customer Service Representatives to field incoming calls from customers, Doctors, Nurses, Pharmacist with questions regarding their pharmacy benefits
Transport Supervisor
Tender Care Medical Services
June 2020 to March 2021
• MONITOR TRANSPORT BUDGET
• SCHEDULE TRANPORTATION
• SUPERVISING EMPLOYEE PERFORMANCE
• INSPECTING VEHICLES
• MAINTAINING AND COMPLETING ACCURATE RECORDS
Customer Service Representative
SMA Behavioral
December 2019 to June 2020
• CUSTOMER SERVICE
• SCHEDULE APPOINTMENTS
• COLLECT METHODS OR SOURCE OF PAYMENT
• PROCESS VARIETY OF DEPARTMENT REPORTING
• ANSWER, ROUTES, AND TRANSFER INCOMING CALLS
• VERIFY CLIENT BEHAVIORAL HEALTH BENEFITS
CASHIER CUSTOMER SERVICE
Walmart
March 2018 to February 2020
• CASHIER
• CUSTOMER SERVICE
O.R SCHEDULER
Flagler Hospital - Saint Augustine, FL
February 2017 to September 2019
ANSWERING TELEPHONES, SCHEDULING SURGERY PROCEDURES FOR SURGEONS AND PATIENTS, MAKING APPOINTMENTS, VERIFYING INSURANCE, USING ALLSCRIPTS AND SIS Customer Service Representative
DMV - Palatka, FL
October 2018 to August 2019
Collect payments such as tax payments, DL, Reg renewals, Mobile home, Suspended license and much more
Putnam County Tax Collector
Palatka, FL
October 2018 to August 2019
DMV. Issue Drivers license, Renew and Reinstate license, tax deeds, titles. Issue hunting and fishing license.
Orderly Tech
Flagler Hospital - Saint Augustine, FL
March 2016 to March 2017
I currently work from 5PM-3AM Sunday- Thursday. I started looking for a morning shift but nothing has come available as of yet.
Cashier or Checker Stock Clerk
Family Dollar Store - Palatka, FL
February 2014 to June 2016
Cashier, Customer Service, Stock
Monitor Supervisor
Family Resource Connection - Palatka, FL
June 2015 to May 2016
Supervising Visits between parents and children. Making sure visits doesn't get hostile. Documenting family interactions onto the computer. Faxing paperwork over to the Guardian Ad Litem or Case Worker when needed.
Hospitality, Sitter, Stericycle
Putnam Community Medical Center - Palatka, FL
August 2012 to July 2014
Hospitality- Cleaning in the E.R, Making sure the patients are very satisfied with my cleaning ability's. Also providing very friendly and upbeat service. Sitter - Sitting with the patient/patients making sure He/She tries not to harm themselves in any kind of way. Making them feel happy, Engaging in a friendly conversation as well as bathing them and changing them if needed, checking BP, Recording and Measuring. Stericycle - Picking up the sharps containers and placing in new ones. I also have my CPR's and my Basic First Aide.
Education
High school or equivalent
Skills
• Customer Service
• CSR
• Customer Care
• Call Center
• Customer Support
• Allscripts
• Medical Scheduling
• Insurance Verification
• Medical Records
• Typing
• Communication skills. Ability to mutli-task quickly in a fast paced environment using multiple systems Maintain patience and professionalism along with a positive people-first customer centric attitude Customer Focused – a genuine desire to help people. Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer (2 years) Certifications and Licenses
CPA
Certified Nursing Assistant (CNA)
May 2018 to May 2022
Renewing before it expires
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