ELIZABETH KERR

757-***-**** adx1ja@r.postjobfree.com

DIRECTOR VICE-PRESIDENT PEOPLE LEADER

Results-driven people executive passionate about combining culture, innovation, and leadership to create work processes and employee experiences that are truly remarkable. Proud to lead in human resources as we bring together the perspectives of individuals from all backgrounds, life experiences, and beliefs to create better outcomes for our customers, our people, and our communities.

• Strategic Planning & Execution

• Business Insights & Reporting

• Team Leadership & Motivation

• Change Management

• Employee Relations

• End-User Focused Operations

• Process Improvement

• Performance Metrics

• Market Research & Analysis

• Mergers & Acquisitions

• Organizational Development

• Talent Management

• Technology Solutions

• Stakeholder Relations

• Training

BON SECOURS MERCY HEALTH • DIRECTOR, HUMAN RESOURCES • Newport News, VA • 2021-2023

With an agile approach, manages projects both locally and across the system with initiatives up to $10M in scope, impacting up to 2,000 associates, and includes medical group acquisition or divestures and market expansions.

Leadership: Design subsidiary and segmentation strategy for business units, lead change management, and organizational design solutions, as well as associate experience (AX) and workforce planning solutions for Directors through VP-level Groups, Market, Medical Groups, Shared Services, and Innovation Groups.

Change Management: Partners with HR COES on HR program delivery into the local market and responsible for creating a successful change approach for the hospital and leadership teams.

Strategic Solutions: Provide strategic solutions focused on turnover mitigation and retention work (lowered turnover by 57% within the first year, saving the organization $2.5M annually), workforce planning (conducted efficiency analysis saving the market $1M annually), and other strategic solutions including operating model development, organizational design, change management, merger, and acquisition from due diligence to implementation, workforce transitions, and market segmentation.

MARS, INC.• ASSOCIATE EXPERIENCE & OPERATIONS MANAGER • Remote (contract role) • 2021

The Associate Experience & Operations Manager will sustain the user-centered, solution-oriented strategy for the upcoming Workday + ServiceNow implementation for Mars Global Services People & Operations (MSG P&O). Assists in connecting people, process, and technology to strengthen the value proposition for our Associate population while driving increased efficiency and effectiveness in the operations of the P&O function.

User Experience: Coordinates the end-to-end global Associate Experience using design thinking, benchmarks, and best practices; champions Associate Experience personas and user journeys prioritized for the Workday implementation.

Prepares for launch, connecting the dots from “Moments that Matter” through system design, and document to the final training delivered across all stakeholders, including the translation of materials into 8 different languages.

Knowledge Management: Responsible for designing the strategy to develop, govern, update knowledge in ServiceNow and end- user communications. Define and deliver the end-to-end Knowledge Management strategy using design thinking, benchmarks, and best practices; drives ownership for all content on ServiceNow portal.

VCU HEALTH SYSTEM • DIRECTOR, HUMAN RESOURCES • Richmond, VA • 2019-2021

Virginia Commonwealth University Health System is an urban, comprehensive academic medical center in central Virginia established to preserve and restore health for all people through innovation in service, research, and education. VCUHS employs over 13,000 employees regionally.

Project Management: Consulted with business partners to deliver HR services to support business strategies. Provided HR policy guidance and interpretation, along with consultation on legal and regulatory requirement to ensure compliance and reduce legal risks. Consulted with the business leaders on organization design and change management. Provided guidance and input on restructures, as well as workforce and succession planning. Analyzed trends and metrics in partnership with HR group to develop solutions, programs, and policies.

Training: Developed and provided training for leaders before, during, and after Workday ERP implementation used design-thinking to develop a user-centric experience and fostered continuous improvement culture. Developed templates, training curriculum, and dashboards for clients in Cornerstone OnDemand. Designed and conducted training for 50 leaders on performance potential grids, pulse engagement surveys, and identifying key success factor within their workforce. Designed new learning modules as roles were added to the organization.

HR Operations: Advised leadership on future staffing needs, the role’s requirements, and organization structure. Managed and advised internal clients on complex employee relations issues. Partnered with business leaders and Compensation to develop job descriptions and ensure market-competitive salary structures. Counseled and coached managers on managing performance issues and disciplinary matters.

Immigration: Consulted with immigration attorney and hiring managers to ensure that immigration matters were conducted in a timely manner. Ensured that all renewals were processed before expiration dates were due. Advised hiring managers on visa options for new hires.

WILLIAM & MARY • Sr HUMAN RESOURCES BUSINESS PARTNER • Williamsburg, VA • 2016 - 2019

As a strategic partner to the Dean and his leadership team, the Senior HR Business Partner acts as a consultant providing expertise in the design, development and implementation of contemporary workforce management program and policies focused on developing and retaining a highly effective, productive, and qualified workforce. Leveraging my experience, knowledge, and leadership abilities to provide and implement strategies and programs that enhance the organization’s effectiveness. Supervising the HR function and team ensures that we are consistently providing the tools, process improvement, and information that enhance individual, departmental, and organizational performance.

Strategic Management: Reviewed, developed, and made recommendations for strategies and processes that will ensure the school’s compliance with College, State and Federal labor laws and policies. Updated and streamlined HR systems and processes. Benchmarked HR related data for metric-driven decision- making.

Project Management: Organized professional development opportunities for training with Qualtrics, student assistance, presentation skills, LinkedIn usage, conflict resolution, and virtual desktop access. As part of a Cornerstone Implementation Team, determined look and feel of end-user experience. Built workflow and forms content. Developed and presented training for Cornerstone performance and learning management systems to all staff. Customized New Hire Training and compliance needs based on role and skills matrix.

Talent Management: Responsible for recruiting budget, vendor negotiations and contracts, writing job descriptions, advertising, and posting open roles, sourcing and screening candidates, formulating interview questions and strategies, conducting interviews, obtaining references, presenting offers, and onboarding 40+ staff, 7+ faculty, and 150+ student employee roles each year.

Employee Relations: Resolved complex employee relations issues by conducted effective, thorough, and objective investigations. Provided performance management guidance including coaching, counseling, career development and corrective actions.

EARLY CAREER

Johnson & Johnson, Human Resources Manager

AmerisourceBergen, Sr. Human Resources Manager

Pacific Pharmacy Group, Human Resources Manager

EDUCATION

MBA, Human Resources Management Concentration, Capella University

Bachelor of Arts, Economics/Business, University of Pittsburgh

SHRM, Senior Certified Professional (SHRM-SCP)

Senior Professional in Human Resources (SPHR)

SOFTWARE

Adobe Premiere Pro, Access, ADP Ev3, AS400, ATS, Bamboo HR, Banner, Blackboard, Brightspace, Canvas, CCM, Cornerstone, Covendis, Excel, Kronos, Outlook, Paychex Preview and Premier, PeopleAdmin, Position Manager, PowerPoint, Qualtrics, QuickBooks Pro, ReportSmith, Raiser’s Edge, Salesforce, SAP, ServiceNow, SmartSearch, Squarespace StafPak+, SuccessFactors, Teams, Taleo, TimeSaver, Ultimate Pro (Ultipro), Word, Workday

Contact this candidate