VIRGINIA L. CHANEY

*** ******** *****

Lexington, SC 29073

JOB OBJECTIVES

A position utilizing leadership, communications, customer service skills, and analytical abilities. A job that is challenging, fun with great co-workers.

Summary of Qualifications

Knowledge of Leadership and Supervision

Excellent oral and written communications skills

Works well independently and with others

Trained in Microsoft Word, Excel, Lotus, Windows, Chrome, File Maker Pro, Oracles, Epic, Infinity and Phoenix Operating Systems

Skilled in updating on call physicians’ schedules

Skilled in office procedures

Skilled in customer service

Skilled in insurance transactions

Skilled in plant production and floral arrangement

Professional Experience

Communications Specialist Luminis Health Anne Arundel Medical Center

Annapolis MD August 2021 – April 2023

Responsible for paging Doctors in emergency situations for patients and for emergency room doctors, responsible for handling stat and code calls (including code blue and c-port calls)

Working alone in the office on the overnight shift

Updating doctor on call schedules

Volunteering for additional shifts if needed

Personal Shopper Giant Food

Edgewater MD October 2019 -- August 2021

Responsible for shopping and filling on-line orders for customers, this includes picking

vegetables and other items, assisting customers in the store, assisting other departments

as needed.

Floral assistant and flower field worker Doepkens Farm

Gambrills, MD July 2018 – October 2019

Responsible for helping pick field flowers, creating flower bouquets to be sold in the flower shop

Working in the floral shop by assisting customers and sales

Assisting in farm animal care.

Guest Service Manager Davco Restaurants

Crofton MD August 1999 – June 2017

The company owned and operated 152 Wendy’s Old Fashioned Hamburger Restaurants, located in MD, Northern VA and the District of Columbia.

I handled all customer concerns and complaints. I would listen to the customer concerns or complaints, work to make the customer happy, follow up with a letter to the customer.

I would review all complaints with the district manager over the store, to ensure the problems

have been corrected.

I would be responsible for sending a letter of apology to the guest

I was responsible for keeping track of each complaint per store, prepare a report and present to the Divisional Vice Presidents, and the COO of the company. I would also work closely with the 21 District Managers

I would be responsible for looking into why security alarms would go off overnight. Determining what sensor caused the alarm to go off, what was needed to correct the sensor, review the alarm with the security company, and the police. Take whatever action was needed to correct the problem. Provide a written and verbal report to each store, District Manager and Divisional Vice President.

Responsible for the District Manager Dinner and Awards Banquet. This included booking a location, preparing the menu, preparing the invitations, ordering trophies for each winner, working to make sure the event ran smoothly.

Classes Attended

The People principle—Coaching and Counseling 1998

The Customer 1998

Creating A Star Performer 1998

Frontline Leadership 1996

Basic Principles of Zenger Miller 1996

Employee Performance Evaluations 1994

The Basic of Business Writing 1993

How to Speak and Listen Effectively 1993

VIRGINIA L. CHANEY

108 Kingston Court

Lexington SC 29073

JOB OBJECTIVES

A position utilizing leadership, communications, customer service skills, and analytical abilities. A job that is challenging, fun with great co-workers.

Summary of Qualifications

Knowledge of Leadership and Supervision

Excellent oral and written communications skills

Works well independently and with others

Trained in Microsoft Word, Excel, Lotus, Windows, Chrome, File Maker Pro, Oracles, Epic, Infinity and Phoenix Operating Systems

Skilled in updating on call physicians’ schedules

Skilled in office procedures

Skilled in customer service

Skilled in insurance transactions

Skilled in plant production and floral arrangement

Education

1982 University of Kentucky 1980 – 1982

Bachelors of Arts Degree - Business Administration

Minor – Art Appreciation

References:

William Doepkens 410-***-****

Hilda Dominicci 301-***-****

Debbie Lewis 443-***-****

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