Lead Esthetician, Trainer, computer skills, customer service
Resume:
Top-performing professional with extensive experience providing streamlined
operational guidance, administrative and sales support, and customer service. Skilled in building a new business, securing customer loyalty, and forging strong relationships with external business partners. Adept at delivering exceptional customer support and executing strategies to ensure client satisfaction. Proven record for improving customer satisfaction and overall operational improvements in the organization. Capacity to demonstrate an appropriate sense of urgency and adaptability in response to changing business needs. PROFILE SUMMARY
WORK EXPERIENCE
BUSINESS OWNER AND LEAD ESTHETICIAN JUNE 2020 - PRESENT Align Aesthetics and Wellness Colorado Springs, CO
• Greet customers with a friendly smile and explain the different services based on what is best, how it affects their specific type of skin, and how certain services are packaged.
• Create new protocols for products, maintain product sales and client retention, and develop website and social media design while demonstrating Product knowledge and experience with retail sales.
• Exhibited expertise in microdermabrasion while leading consultations and devising skin analysis techniques that recognize skin conditions and skin care needs on clients' skin.
• Provide chemical peels, exfoliation, facial massage, waxing, facials, body treatments, and additional skin care services based on customer wants and spa packages.
• Monitor inventory, train on using specific Medical Grade machines, organize treatment tools to follow protocol for Dora Rules and Regulations and aesthetics policies about chemical usage, and cleaning, sanitizing, and maintenance of equipment.
• Identify customers with problem areas on the skin to restore youthful beauty while training new hires on our services and products to ensure the quality of the spa is upheld by every employee.
BUSINESS OWNER 2020-2023
Align Pilates and Wellness
• Built the business while developing plans and identifying opportunities to increase market share.
• Managed logistics while cultivating and maintaining professional relationships with partners and vendors to improve service delivery.
• Retrieved and deposited money into accounts, spearhead bill and invoice payments while maintaining balanced accounts.
• Developed budgets, organized departmental management structure and team to optimize operations, and supervised equipment procurement, maintenance, and layout.
HEAD OF TRAINING AND MARKETING REGIONAL DIRECTOR APRIL 2018 - JUNE 2020
Physician Compounding Alliance (PCA) - Colorado Springs, CO.
• Adapted to a diverse clientele and socioeconomic environments while traveling domestically and internationally as the spouse of a military officer for 18 years.
• Elevated customer relationships and the company's reputation by launching a more engaging social media engagement strategy and representing the business at industry conferences.
DANIELLE BROER
CORE SKILLS &
COMPETENCES
• Outstanding ability to work
independently or collaboratively
to meet deadlines with the
capacity to cope with changing
environments and
responsibilities.
• Demonstrated high integrity,
confidentiality, and accountability
with the ability to balance detail
to high accuracy and deadlines.
• Exceptional interpersonal and
communication skills to maintain
productive interactions with
diverse individuals, colleagues,
and management.
• Excellent customer service and
time management skills with the
capacity to foster professional
relationships, improve the
customer's experience, and
exceed targets.
• Possesses strategic-relationship-
building skills to listen attentively,
solve problems creatively, and
use tact and diplomacy to
achieve win-win outcomes.
• Aptitude for identifying and
addressing client needs by
developing and sustaining deep
client relationships using
networking, negotiation, and
persuasion skills in finding and
selling products and service
opportunities.
********.*****.**@*****.*** +1-719-***-**** Colorado Springs, CO CERTIFICATIONS AND
LICENSES
ACE Certified Personal Trainer
February 2004 - Present
CPR/AED February 2004 - January
2023
Esthetics License
2019
Master Pilates Certification
2009
EDUCATIONAL EXPERIENCE
ESTHETICIAN IN ESTHETICS
The Salon Professional Academy Colorado Springs - Colorado Springs, CO May 2020
DEGREE IN SCIENCE AND BUSINESS
University of Maryland University College - Germany June 2017
DEGREE IN SCIENCE AND BUSINESS
American River College Sacramento, CA
June 2006
WORK EXPERIENCE
• Boosted customer satisfaction by hiring more quality-driven compounding technicians following rules and regulations for DEA, FDA, and Dora.
• Effectively managed budgeting, purchasing, and financial reporting while managing a $20K P-card and creating business leads for the owner of PCA.
• Attended and engaged medical conventions in the USA to meet doctors interested in PCA compounding company and developed professional relationships and trust with the practices.
• Organized the logistics for equipment and materials for compounding labs while assisting with training compounding equipment, compounding, and marketing management and materials.
DIRECTOR OF FITNESS, PERSONAL TRAINER MAY 2013 -
DECEMBER 2018
MWR (Morale, Welfare, and Recreation) Stuttgart
• Provided group fitness instruction, managed client acquisition and consultations, and performed fitness assessments while tracking and documenting fitness and health markers
• Turned around business reputation and growth trajectory by modernizing product offerings to better adapt to international elite fitness trends.
• Coached junior employees through business operational challenges resulting in strong team morale and service delivery quality.
• Strengthened collaboration with the Stuttgart Wellness Center and Stuttgart Public Health Services organizations to elevate the quality of nutrition and wellness programs
• Directed the planning and delivery of fitness programs, sports events, race events, and instructional classes for military service members, families, civilians, and retirees.
• Progressed into an overall business leadership role in 2018, entrusted with comprehensive oversight of all operations, including sales, marketing, and customer service.
EXPERTISE
• Strategic Market Planning
• Risk Assessment and
Management
• Direct and Channel Sales
• Business Intelligence and
Analysis
• Business Development and
Administration
• Market Dynamics and Analytics
• Financial Management
• Customer Service
• Relationship Management
• Conflict Resolution
• Sales Management
• Customer Relation and Retention
• Customer Relationship
Management
• Needs Assessment
• Sales Pipeline Management
• Client Management
• Product Knowledge
• Project Management
• Service Orientation
• Public Relation
REFERENCES
Stacy Valdez
************@*******.***
Geo Scott
Julie Stabak
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